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Decks reviews in Maple Plain

  • A
    Honey Do and More
    The deck looks like new. You cannot see where the damage was, and it is perfect. Jerry was very helpful, willing to do extras and taking on several challenges. Every time I said "and do you think you can do this as well?" the answer was "yes."
    - Meg N.
  • D
    Allstar Construction

    There is not enough room here to write all the details.  WE love our new deck, but the H*** we had to go through with the miss communication with our salesman was a nightmare.  I guess I have learned...GET EVERYTHING in writing before anything begins.  Also, they charged us over $300 for the permit.....checked with the City, it only costs $75....what a HUGE mark up that is....Also, was told it takes a couple weeks to obtain the permit as it is out sourced by the city (that's what Jerry told us)  When I called the city to question it....they laughed, said you can get then within a day.  Again Jerry apologized for the miss communication....I wonder if he has a recorded message that says those words as I think he told us at least a dozen or more times.  I understand mistakes happen, miss communication can happen, but this many times with the same person....really????  Also, we asked to have our deck cleaned as they left it s

    o full of mudd....Jerry said well, they tried to be careful and clean it up .....well the way it is.....there was no attempt on cleaning it.  He said he would hire a contractor to come out and professionally clean it for us....well that company called me yesterday and asked me how I would suggest he clean it as he has never cleaned a deck before and did we have cleaning supplies to clean it with...REALLY... and not to mention the mess they left for us to clean uo.  ALL of the dirt from the pylons was left in one big huge pile in our yard for us to do something with, not to mention all the nails all over our yard and driveway....needed to replace a tire on our lawn tractor due to a nail and a car tire repaired due to a nail picked up in the driveway.

    Might use Allstar again but will never want to deal with Jerry ever again.  If he were the only sales rep....I wouldn't deal with Allstar at all.

    - Joy R.
  • A
    Platinum Remodeling & Handyman Services
    We have used Platinum in the past for small jobs and came back to them with a kitchen and living room remodel job which started April 2013. Josh (owner) and Kara Codington (designer) came out for the initial walkthrough and to hear our ideas. Both were open to our ideas and hit on several things we hadn't thought about. After measurements and photos, Kara emailed a design and we talked at length over the phone and via email about ideas. The design was concise and very little we had to tweak. Everything we had talked about was in the design, as well as a few options. Throughout the planning process, Kara was patient and met with me several times at showrooms as well as in our home. I explained I needed choices narrowed down and she came to me each time with 2 or 3 that were perfect. We didn't want to waste her time or my money. We joke that our house is the house that Kara built because she made such excellent choices and steered us to a grand finish. We had worked with a previous designer and left her prior to coming to Platinum, simply because that person wouldn't listen to the client. Not a problem with Kara or Josh. Kara kept us on track with schedule and when to pick certain components of the remodel. I was set on white subway tile for the backsplash - SET ON IT, there was no changing my mind. Kara brought out that example and a beautiful alternate of a greenish glass. I promptly forgot about the white subway tile and have never looked back. Kara made sure we discussed price on each of the options we were looking at and what would ultimately look the best in the space. We splurged on a custom light fixture which Kara picked out and it was again, nothing I would have picked on my own but it is beautiful and finishes the dining room perfectly. She even sold me on a lazy susan, which I usually hate. Once she showed me the features of that lazy susan I was sold. Remodeling is quite stressful, especially when you are living in the construction zone for 2 1/2 months. Josh and Kara both checked in frequently to ensure the construction was going as planned. We had an area that we were sure was going to be additional expense due to venting and when there were choices to be made, Josh sat down with the costs and advantages to each before we moved forward. Platinum's crew was respectful during the construction. Our son was 2 1/2 during construction and as a mom, I was pleased they all made sure obstacles were picked up as much as possible and it was safe for us to move around. Everyone always seemed like they were happy to be there and did a great job. Even during the two days of tile removal, the crew busted through so they could keep moving. Four of the Platinum guys carried our brand new Viking fridge into the house when the electrician refused to have his crew do it because our deck wasn't finished. Great group of guys. After we were done with the inside, Josh drew up a plan for the deck outside and put us in touch with a landscaper (great referral) and we finished that project August 2013. We love the Trex deck and the grill jut-out Josh designed. We knew we would receive great quality working with Josh. Kara was a pleasant surprise. To be able to have someone take your phone calls and reassure you that your color choices will be ok, even if it's Sunday night, is refreshing. When we are ready to attack the laundry room and master bathroom, we look forward to working with a great team.
    - dawn j.
  • D
    It started out great but clearly this job was just too big for Mel and he's not used to having clients who have ideas about how things should go. As the daughter of a life long general contractor, I knew what I wanted and I knew how things should go. The end result was reasonably good work (he has some very good subs and his project manager for our project was excellent...wish he'd been our general contractor) but there were many, many problems along the way.
    Mel and his wife, Denise, don't readily accept any responsibility when they make a mistake and instead attempt to blame the customer. One glaring case in point was in May (at the beginning of the project) when we'd chosen all our bathroom fixtures and sent it off to him. They'd spent enough time to notice that we'd exceeded our allowance but didn't pay attention to any of the details. So in July when the tub *they'd* chosen without so much as showing us a picture arrived, it would not support a deck mounted faucet. First Mel tried to blame Ferguson's, then he tried to blame us. Eventually when we stood our ground, they ordered a new tub but there was a great deal of conflict. It all went seriously down hill from there.
    Denise handles all the client communication and is one of the least professional people I've ever done business with in my life. She's very difficult and plays bad cop to wherever Mel plays good cop. He tends not to pay attention to details, doesn't write things down and then often doesn't remember what was discussed or promised, and then tries to back out. There's always an excuse and it's never his fault. Usually ours. Amazingly.
    During our contract meeting, we had several instances where we'd said we wanted (fill in the blank) added and he didn't write it in. When I asked and quot;shouldn't you write this downand quot;, he'd respond that he'd get it all written in when he got home. MY bad for not forcing the issue immediately but I trusted him. He's got a winning personality until it goes wrong. Later, Denise would accuse us of trying to get something that wasn't agreed to even though in person Mel would admit he'd forgotten to write it in. This went on and on where he wouldn't have paid attention to details or he wouldn't have been communicating with subs or his employees.
    We did ask for some additional work outside the scope of the contract and were always ready to pay appropriately for it. Of course the one that came back to bite us was some work on a powder room. Despite my asking what it was going to cost for 2 months and getting no numbers, the work was done. It was only AFTER that he charged us $800 which we objected to since we would never have done that work for that money if we'd have known before hand. We ended up painting ourselves (took off $100) and agreed upon $500 but the whole interaction felt unethical (which Denise actually accused us of being, more than once)
    He didn't manage the job well at all. His tile guy used a DRY saw in the hallway with a FAN blowing right into a bedroom that wasn't under construction because he also didn't shut the door. It was the worst disaster of the whole construction zone and then Denise gave us the most ridiculous grief about cleaning after ward. This was our whole 4 1/2 months (was supposed to be a 2 1/2 mo job). Total nightmare.
    We've built a custom home and that process took us 3 years. That was a breeze compared to this remodel. I feel like we have PTSD from it all. Would NOT recommend. I'm sure this will pull a response of how the whole nightmare was never his fault and we were just the worst clients in the world. Funny, everybody else that has ever done contracting work with us has never had a problem, even in a 3 yr house project.

    - Sonja L.
  • A
    They did a very good job. They were very thorough. We certainly liked the work. They did very fine work. The deck is great and we use it all the time. They were a friendly bunch. They did the work on time and did what they said they were going to do. They finished it thoroughly. They were very professional. The retaining wall looks very nice. They made sure that everything was up to code and fixed anything that wasn't. The deck was built by the home owner originally. They did replace some tie-ins. I don't remember if they had to get permits or not. We did some shopping around to compare the price.
    - KAREN J.
  • A
    - SUZANNE V.
  • A
    Nelson Overhead Door
    Our garage door opener had broken and they installed a new one. They were really excellent.
    - Mary Jo C.
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Deck Contractors in Maple Plain

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