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Gutter Repair reviews in Little Canada

  • A
    Lindus Construction
    Excellent from start to finish. Just had a new gutter replaced from storm damage. I had them in the mid 90's install the first time. My first call was answered by a real person and I was transferred to another person to help set an appointment for an estimate and they too answered their phone. No messing around with trading voicemail calls. From there on everything was as promised, they showed up for the estimate and I booked the work to be done. They were booked quite a ways out but managed to do the work much earlier than expected. I was contacted as to when they would be here and that the materials would be dropped off a couple days in advance of the work. All happened like clock work. The work was done on the day promised. Almost impossible to find a contractor that cares like they do. Thank you Lindus for caring.
    - Daniel S.
  • A
    Mid-State Seamless Gutters
    The sales rep who came to the house was thorough and answered all of our questions. Phones calls were answered promptly and the estimated timeframe for installation was shorter than expected. The installers were extremely knowledgeable and had to make some changes the day of. Their attitude was so positive and helpful, the quality of the work was A+.
    - Jill F.
  • A
    Gutter Helmet Of Minnesota
    Very well! Gutter cleaning had come to seem increasingly dangerous, so I was willing to invest some money to eliminate this dangerous chore. I received a prompt on-site evaluation and estimate, and then the gutter helmets were installed 7 weeks later (They are busy). I was also concerned about stucco staining following rainstorms that I hoped Gutter Helmets would resolve, but it didn't. The general manager, Ryan, came out and accurately diagnosed the problem. After a stucco repair was done, he promptly came back and replaced the affected Gutter Helmets. I am very pleased with his responsiveness and expertise.
    - Nancy W.
  • A
    Sheridan Exteriors Inc
    I can't thank Troy and his team enough for the amazing work. My new gutters look absolutely FANTASTIC!!!!!! I would highly recommend Sheridan Exteriors INC to anyone to perform their installation. The craftsmanship, quality and speed absolutely blew me away. Every question was answered and the communication from Troy was direct and to the point. Thank You Tony W
    - Tony W.
  • A
    123 Gutters LLC
    The owner, Dave, was very accommodating and was able to offer to complete the work within the week. He matched the color of downspout perfectly to my gutters. He arrived on time and was very efficient. I would definitely call him again if I need work done on my gutters and also recommend him to others.
    - darlene h.
  • F
    Associated Exteriors Inc
    John Lapota (per his business card he is a property restoration specialist and certified master shingle applicator) from Associated Exteriors, Inc. showed up on my door step late one afternoon and asked if he could check our roof for any hail damage from the 6-11-17 hail storm. After his inspection he showed me ���one��� photo of damage to the shingles on the roof and indicated that we had damage to ���every elevation and every slope���, the cladding around the windows had damage along with the metal gutters (one picture of each also shown). He stated Associated Exteriors Inc. was not a storm chaser company and that they were looking for work to just fill the rest of the season and could take on only a few more jobs. They would be able to repair all the external damage done to our home; roof, windows and gutter. He stated that they would work directly with the insurance company, he would like to come in and assist me with making the phone call to open a claim. They only thing they asked of us was if they started/initiated the claim with the insurance company that we in turn give them the work. He indicated out of all the claims that they have helped file with insurance companies they only had one that was rejected. He indicated that the June storm was a category 5 and our area had gotten hit pretty bad so there was no way the insurance company would reject our claim. I told him I would like time to think about it and if he could schedule an appointment to come back. He asked me why and I told him it was getting late as it was after 5pm and that I wanted to have time to research his company. He then started telling me how the owner of Assoc Exteriors was originally from the PA area and had a shady business partner who embezzled from the company. That is why he relocated to Wisconsin and began a new company (per their website they are located in Blaine MN). I could feel free to call the owner, Scott, and ask him any questions. Their website indicates that they ���do it all���. I was only able to find one case with the BBB and at the time I could not find a company listing on Angie���s List. The following week we opened a claim. John came back when the insurance adjuster was at the house making the initial inspection. The insurance adjustor said he was only able to find one area on our back elevation that had a damaged shingle, the windows and gutter on the back elevation did have damage. After the adjuster left John indicated that we needed to call a second adjustor to come out. He said the first adjuster did tell him that he was a little more strict with his inspections than what other adjuster were. I was then told of yet another client that had the same issue with an adjustor and had to have a second adjuster come out, that this is very common (previously he said they had only had one claim denied, different client - different town; and now he is saying this client too was also denied after the second inspection). He said during the second inspection he would bring his boss with as he used to be an insurance adjuster and he would be able to point out the areas to the adjuster that would qualify us for a new roof. He also said that our shingles were no longer being manufactured and he would send in one of our shingles to a company that would test it to see if there were any available color matches. He was confident there would not be any matches so in this case the insurance company would then replace the whole roof due to not being able to match the shingle colors. I found this a little far fetched as I still see new home construction with this color of roofing - our home was build a little over 10 years ago. John and his boss came to the house and did the walk thru as the second insurance adjuster completed his inspection. All 3 were on the roof. After the inspection the adjuster and John came to the door (no boss). The adjuster explained his review process, how he showed Associated Exteriors how to properly look at shingles etc. He agreed with the first adjustor that there was only damage to the one shingle. The adjuster did however say that due to the heavy storms (hurricanes in TX and FL) that the company is redoing how they look at claims and adjusters are getting spread thin. After the adjuster left John stayed and told me how he ���really learned a lot���. For a company that claimed that they could do it all he has never called me to try to attempt to get our business for fixing the area of damage on the roof, re-cladding the windows or replacing the gutters. Not that we would have replaced the gutters as is just cosmetic. By the way, his explanation of fixing the windows was to just remove the metal and replace it with new metal (re-cladding). There was no way I would have allowed Associated Exteriors to complete any work. I called our window manufacture directly. They explained why we would not want to just replace the metal cladding and the process for having our windows fixed properly. They have studies showing why this is the correct process and these have been filed with the insurance companies. He was able to refer me to a few companies. I am now working with another company who has a website, a wonderful brochure (specialize in windows, siding and windows) and are a certified contractor for our window manufacture. He explained why we would need window replacements (just like the manufacture did) and explained the process. Prior to our initial appointment he contacted the manufacture and had the list of all the windows (sizes and styles) installed in the house when we built. He did a through walk thru of all the windows. He reviewed the insurance companies payment explanation (check not cashed yet) and indicated that they did not make proper payments for even re-cladding the windows (its not paying enough for materials let alone labor. Since window replacements are going to cost more he is going to work directly with the insurance company. I feel confident that we now have a wonderful contractor and the work will get done properly. Again, there is no way I would have hired Associated Exteriors Inc. to do any work on our residence.
    - Rhonda L.
  • A
    Sela Roofing & Remodeling
    Sela responded quickly and professionally. They simplified our life by becoming the general contractor for all of the repairs. The big project was the roof and it was completed quickly and the clean up was good. So far, I'm very happy with the way all the projects have gone. All of the contractors have been great to work with.
    - Rob J.
  • A
    Thor Anderson Contracting Inc
    Thor talked with my insurance company personally and was able to coordinate payments for everything that needed fixing. He had the roof replaced for my house and detached garage, and replaced the siding for my house himself. All of the work went with few delays and the house looks great.
    - Noah O.
  • F
    Roofs R US
    This review has been in the queue for some time now because the matter was being litigated but due to the hail storm on June 11, 2017, I believe I owe it to the Angie's List community to post this now. Conciliation court records are public and I am comfortable providing information in a case that I prevailed in. Ratings Explanations: The project was completed on time, so I will give them an A for punctuality. Concerning the actual work, visually, it looks fine. However, an Xcel serviceman detected carbon monoxide readings in the basement and commented that it may have something to do with the chimney or roof. Since this company installed vents on the roof, I will need to have this checked out before I can comment on the workmanship. Thus, an N/A rating at this point. Responsiveness gets a D because communication became unproductive as soon as problems arose. When reading existing reviews, be aware that Roofs R Us pays its customers up to $200 for customer reviews on Angie's List, Facebook and other sites, so don't put too much stock in anything you read. Most people will jump at the chance to pocket an easy $200 and sing the praises of a company that may otherwise not deserve the kudos. That said, the best possible advice I can give to anyone thinking about using this company is to make sure that you get your work appraisal first and then talk to your insurance agent separately. Why? Because Roofs R Us will NOT use any additional insurance proceeds to upgrade materials on your behalf. While it is illegal to bury the deductible, meaning your deductible must be paid over and above the money allotted for the repairs, it is perfectly legal and acceptable to use excess insurance proceeds to improve on the original materials used. My insurance company overpaid and there was plenty left over to upgrade my shingles and gutters without charging me more on the side. Honest contractors will work with a customer to apply extra proceeds to upgrade shingles, gutters, etc. and Roofs R Us refused to do this for me. This was my first experience with an insurance claim and I trusted owner Matt Dlouhy to protect me. I have since learned that an insurance adjuster is not your enemy. Go to your agent first. Then start negotiating with your contractor, not the other way around. I believe many people get taken advantage of in these situations. The only reason I caught it is because I asked for an estimate on a similar property and it was thousands of dollars less. In fact, the roof on the second property was larger. When I realized what had happened, I called my insurer to ask why they paid so much on the roof when the work could be completed for less. He said that Allstate pays very generously on roof replacements and it is a set price. He also stated that excess proceeds may be used to improve the quality of the materials. It is only illegal to downgrade materials. Despite what Matt told me, there isn't anything that forbids a contractor from upgrading a 25-year shingle to a 40-year shingle, if the money is there to use, which it was. I also could have had my gutters upgraded to the leaf guard system without incurring an out of pocket cost. The insurance agent also stated that anything above and beyond the insurance claim and deductible was indeed negotiable. Since Matt was already overpaid, the decent thing to do would have been to waive the charges for the soffit and fascia work and apply the extra money to my out of pocket expenses for upgrades. It would not have been fraud whatsoever. The agent also said that it is rare that a customer actually catches on to this scenario so please use my new-found knowledge to protect yourself. Roofs R Us ended up being paid around $11K from insurance to do work that was actually only worth about $7K - and I still had to take out a loan for over $5K to do upgrades. The entire project cost over $15K for a basic, no frills roof. To add to the fun, Roofs R Us used a vendor with a poor rating to provide the dumpster that was needed to haul away the old roofing materials. The driver parked much too close to an existing chain link fence, destroying a large portion of it. Whether the dumpster was dropped on the fence, or the fence was pulled out by the dumpster when it was removed, I do not know. Matt tried to blame the mishap on the gate not being shut, but if the gate was to blame, it is only because one of his workers didn't shut it. The dumpster was parked so close, we couldn't even get near the gate. I had the Devil's own time trying to get that fence replaced. When I told Matt that he would not be paid until my fence was repaired, and that I would be hiring my own contractor from Angie's List, he hurriedly sent someone over the same day to repair the fence without my knowledge or permission while I was at work. I had no opportunity to communicate with the person that did the work, and there was no signed agreement between us whatsoever. The end result is unacceptable. The fence appears to have been pieced together using ill-fitting parts that were likely left over from other jobs. Photos are attached. Matt acted like he was doing me a favor by repairing the property that his vendor damaged and he treated me very rudely, even though none of this was my fault. It will cost me well over $2K to have the fence repaired correctly and I have been at war with this company ever since trying to get them to do the right thing, even to the point of being dragged into conciliation court where I WON the suit on my counterclaim, representing MYSELF. I withheld approximately $2K to insure the work would be done correctly, paying Matt the entire insurance claim amount, plus $3K on top of that. Matt sued me for over $6K based on "attorney fees and interest" that I had never agreed to pay in the event of litigation. The judge ruled in my favor and did not award anything to Roofs R Us. Instead of accepting the judge's ruling as fair, Roofs R Us is now appealing the case to district court in an attempt to further harass me and force me to spend money on a claim that still amounts to approximately $2K (not counting the $4K they tried to tack on to the claim for interest and attorney's fees the first time around). There is so much more to this scenario than I can even begin to describe, so I will simply say this. I heartily encourage you to avoid this company unless you do your homework first. Do not let them talk to your adjuster because if the insurance company is generous with the claim and pays more than the estimate, you won't see a dime of it, and you will not be able to apply any upgrades without paying out of pocket. Get the insurance appraisal out of the way and then compare it to your contractor���s estimate. Matt���s prices are competitive but if your piece of mind is worth anything, you should keep on looking. If you decide to use their services, demand copies of all contracts that are fully executed (i.e. both signatures). Matt is trying to hold me to terms in a contract that I did not even sign, so watch out. Keep your copies, save your emails, be diligent. You never know when you will need them. I would recommend this practice anyway, just to be safe. I will further update this review at the appropriate time. Until then, Buyer Beware. Matt is a smooth talker, very charismatic and he makes you feel like you are his best friend...until you figure him out. He becomes very combative and he (or his attorney) will respond with offers of fair settlement with threatening phone messages, letters and legal action that will advance to the next level if he loses. In my opinion, their ethics are questionable. His attorney even went so far as to apply a mechanic's lien against my property for more than the amount owed and after the 120-day deadline had passed to file (meaning the date construction ended was pushed ahead on paper so that the lien appeared to be timely filed). So, now I have to pay to get an invalid mechanic���s lien removed. The interesting thing is that, if I have the documents to prove when construction ended, I would assume that Matt does too. So, you can draw your own conclusions here. This has definitely been the worst experience I have ever had with a company. If you are looking to do business with a company that WON'T cheat you and that WILL admit when they make a mistake, then keep looking. This isn't the company with whom you want to do business.
    - Catherine T.
  • C
    Roofs Direct
    The original job was properly specified and outlined for a fair price, and scheduled for a one day installation. Weather delayed the original install date, which was justifiable. However, when I met with the scheduling manager to regroup, I made a point of saying I did not want a crew starting a job they couldn't finish in the single day previously discussed. He agreed. After a promised morning start two days later, the crew did not arrive until after 2 p.m. They worked diligently, but simply did not have time to complete the work. The crew lead said he would be back early the next morning to finish. I reluctantly agreed, pointing out that both my neighbor and I had other contractors scheduled for work that day. The crew did not return until late morning the next day, when the other contractors were busily at work. While they did complete most of the remaining work, some final clean-up and installation was left undone. I notified the scheduling lead, who said he was send the same crew back to finish. This took another week before everything was tied up. Then, the crew lead told me he was asked to pick up a check before leaving (which shouldn't be his job). The more professional approach would have been for the scheduling lead to do a post-mortem call or visit, ideally with apologies for the delays, followed by an invoice. Instead, I got an invoice by email two days later, no apology included. On balance, I think the crew works hard and does a quality job. But the project management was haphazard at best, made poor use of the crew's time, and did not deliver on the one-day schedule that was promised.
    - Brett P.
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