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American Energy Systems, Inc

Founded 1973 • Angie's List since May 2011

F Rated | 2 Reviews

Description

Our MagnuM and CountryFlame appliances have set the industry standard in quality renewable heating saving consumers 60% or more on their heating costs. Our products burn renewable energy fuels such as wood pellets, corn kernels cherry pits wood logs and more. We offer stoves, inserts, forced air furnace, fireplaces and air tight door systems. We will MEET or BEAT any comparable product on pricing!...

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Verified Reviews

A few reviews for this pro…

F

RATED

03/08/2013

American Energy Sys. does not have any field techs for installation or support. Contacted two Magnum dealers. Neither had not dealt with pellet furnaces, only stoves. They did not know how to install or adjust pressurization of furnace. Called Duane (tech guy) and custormer service for help/advice. Was told to find any HVAC serviceman. Now tell me if their own dealers can't figure it out how in Go...

DESCRIPTION OF WORK
Purchased new 6500 Magnum pellet furnace. No services performed. Shipped 1st furnace Oct. 2012 , arrived dented and broken. Returned and recieved REPAIRED furnance in Nov. 2012. 

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

We understand [member name removed] frustration but do not agree with her evaluation of the product or services. [member name removed] purchased the 6500 from the factory and both Duane and Rob gave her excellent tech advice on how to get the unit installed properly. The freight company or [member name removed] damaged the unit in shipping and at a cost to the factory we fixed up the unit for her ...
F

RATED

11/02/2011

for anyone interested in buying a pellet burner DON'T BUY a Magnum countryside. I have had mine for a few years now and EVERY year I have had to put $200-$300 dollars into it just to get it to work, 2 auger moters, and auger, and now the motor on the pellet stirrer has stopped, and was told it would be $333. to get it fixed. I bought the darn thing to save money but have had to put more money tint...

DESCRIPTION OF WORK
for anyone interested in buying a pellet burner DON'T BUY a Magnum countryside. I have had mine for a few years now and EVERY year I have had to put $200-$300 dollars into it just to get it to work, 2 auger moters, and auger, and now the motor on the pellet stirrer has stopped, and was told it would be $333. to get it fixed. I bought the darn thing to save money but have had to put more money tinto the stove than I would have saved just burning propane!

CATEGORY heating & air conditioning/hvac

SERVICE PROVIDER RESPONSE

AES strives to satisfy every customer. This unit was purchased back in 2007, almost 5 years ago and we have been involved with the dealership techs that have tried to work with the customer. The problems stem from improper installation, improper maintenance and she was not willing to listen or work with the different techs that tried to help her. We tried also and our advice was refused. Eventuall...

Services Offered

Product sales. Installer and service network offered Technical Assistance offered on MagnuM and Country Flame product lines

Services Not Offered

installation, after sale service

General Information
Free Estimates
Ask for Details
Payment Options
MasterCard, American Express, Discover, Check, Visa
Senior Discount
3%
Emergency Service
No
Warranties
Yes