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American Energy Systems, Inc
Founded 1973 • Angie's List since May 2011
F Rated | 2 Reviews
Phone Number
Address
150 Michigan St SE
Hutchinson, MN 55350
Description
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Verified Reviews
A few reviews for this pro…
RATED
03/08/2013
DESCRIPTION OF WORK
Purchased new 6500 Magnum pellet furnace. No services performed. Shipped 1st furnace Oct. 2012 , arrived dented and broken. Returned and recieved REPAIRED furnance in Nov. 2012.
CATEGORY heating & air conditioning/hvac
SERVICE PROVIDER RESPONSE
We understand [member name removed] frustration but do not agree with her evaluation of the product or services. [member name removed] purchased the 6500 from the factory and both Duane and Rob gave her excellent tech advice on how to get the unit installed properly. The freight company or [member name removed] damaged the unit in shipping and at a cost to the factory we fixed up the unit for her ...RATED
11/02/2011
DESCRIPTION OF WORK
for anyone interested in buying a pellet burner DON'T BUY a Magnum countryside. I have had mine for a few years now and EVERY year I have had to put $200-$300 dollars into it just to get it to work, 2 auger moters, and auger, and now the motor on the pellet stirrer has stopped, and was told it would be $333. to get it fixed. I bought the darn thing to save money but have had to put more money tinto the stove than I would have saved just burning propane!
CATEGORY heating & air conditioning/hvac
SERVICE PROVIDER RESPONSE
AES strives to satisfy every customer. This unit was purchased back in 2007, almost 5 years ago and we have been involved with the dealership techs that have tried to work with the customer. The problems stem from improper installation, improper maintenance and she was not willing to listen or work with the different techs that tried to help her. We tried also and our advice was refused. Eventuall...Services Offered
Product sales. Installer and service network offered Technical Assistance offered on MagnuM and Country Flame product lines
Services Not Offered
installation, after sale service