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Pool And Spa Cleaning reviews in Hugo

  • F
    Everything went great as long as I was buying whatever they were selling.  As soon as what they sold me broke, I have not been able to get anyone to my home to fix my pool. More specifically, in December of last year, my 15 month old $10,000 pool cover fell into my pool.  Within days, I had emailed pictures to my service rep asking what to do.  He said they could do nothing until the snow and ice melted, but that I should call my insurance agent.  I did that immediately.  As of April 10, the pool was accessible.  I called and emailed repeatedly  and someone was only sent out on May 16.  That person did not remove the cover to evaluate what may have caused the cover to fail, but rather, only gave me an estimate to fix the cover.  I called to complain that I could not make a decision about what to do until I knew the total cost to fix it, and was told to fill my pool to see if it held water and call them back.  So I did.  On May 16th.  My pool is now holding stagnant water with a collapsed cover in it and has been for over 10 days.  Every time I have been called, I have been told I am on the 'asap' list.  Today I actually said "how can anyone asap-er than someone who has a health and safety issue in their yard and has for 6 months?"  Sadly, I think the answer to that question is "the people who we can still sell stuff to"
    - Kim J.
  • A
    Poolside was our choice for our pool installation company due to professional staff, quality of the construction and detailed estimate during bidding process.   Rob answered all of our questions and helped us understand the entire process.   Construction was completed in less than 10 days, on schedule and beautiful!   Only delay was outside of their control, our fence was on back order so project wasn't complete for four weeks.   We would highly recommend Poolside to build your backyard dream! 
    - Lisa M.
  • A
    It went great. They replaced my above ground pool liner as it was an insurance claim. They originally installed our pool in 2003. They have been great for customer service and any repair work. I buy most of my pool chemicals there and the staff is great. If you have a doughboy pool, I would strongly recommend The Pool Store. Keep up the great work.
    - JON K.
  • A
    We called Pat Henry and he came right over and explained the quality of his pools.   We were convinced, and signed on the dotted line.  He was able to start right away, but due to the State of Minnesota closing down for 2 weeks and the extremely hot weather, they weren't able to finish as soon as they had hoped.   Prestige Pools has a number of sub-contractors which they recommend, and we used them all.   They were all very professional and know each other, so they were able to schedule various elements of the project without wasting time.   All of them are family-owned businesses, which we appreciated giving them our business.

    The Henrys were very professional and did everything, from start to finish, exactly as they had promised.  Due to the  nature of our project, the landscaping ended up being by far the most expensive part, but it is all beautiful.   We love the finished product.   Each of the sub-contractors (fencing, concrete, landscaping, electrical and gas) did a fine job and we are very happy with the results.   It is beautiful.   Pat Henry also suggested several up-grades to the pool which we are extremely satisfied with.   He suggested adding  4 steps the entire width of the pool in the shallow end, and then two angle seats on the deep end corners.   Both of these additions make it  much easier for our young grandchildren to enjoy the water.   The four steps across the shallow end also extended the length of the pool by 4 feet, which was very nice.

    We also decided to put in a salt-water system for our pool and couldn't be happier with it.   There is virtually no maintenance of the water.  

    We love our pool; it's beautiful 
    - CLAUDIA W.
  • A
    Overall this was a great experience. The work was started as promised, continued in a timely manner and completed on-time and at our expected budget. Pat was extremely helpful in making our choices about the pool and accessories. He shared his experiences from other jobs and recommended things we should do as well as things to avoid. His team of employees as well as all the recommended sub-contractors were outstanding. All of them were courteous and respectful of our property as the work was completed. We would highly recommend Prestige Pools to anyone considering a project like this.
    - Joe P.
  • A
    Great, very informative, helped us understand completely how to use the ion system. Worth every penny for the price of their service call!
    - Trish L.
  • A
    The old liner had eroded. I purchased the new one in June, but they still have yet to install it. The sub contractor has yet to install it.
    - Doug W.
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Pool And Spa Cleaners in Hugo

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