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Home Remodeling reviews in Hugo

  • A
    K & S REMODELING, LLC & CUSTOM CABINETS
    We wanted new kitchen appliances and countertops which required custom cabinet work. The process was the least stressful of any project we have ever done. Shawn and Michelle worked very well together to make a streamlined plan with the least disruption possible. Very creative team with lots of awesome ideas, within our budget. All work areas were left cleaner than he found them. Everything was explained in great detail and in the written contract. Shawn went above and beyond my expectations. I would absolutely hire again.
    - Gina C.
  • A
    K & S REMODELING, LLC & CUSTOM CABINETS
    An excellent experience. The existing sink was a double-basin cast iron drop-in sink. Too heavy for me to even consider doing the project myself. When I described the project to K&S Remodeling before hiring them, Shawn provided excellent advice on a vendor (not affiliated with him) to consider for purchasing my new sink, faucet, and disposal and what characteristics to look for. Shawn is highly experienced and knows what he is talking about. He arrived at my house at the agreed upon time. After removing the old sink, he completely removed the old caulk from the countertop where the rim of the old sink had rested. Not an easy task. The remaining installation also went very well. He thoroughly cleaned up the area when finished and hauled away the old sink/faucet/disposal and all the packaging from the new items.
    - William K.
  • A
    North Metro Milwork
    Mark, owner of North Metro Millwork was a great person to work with. He was involved in all of installation, was punctual and very professional. He even came back after all installation was finished to be certain everything was to our liking and specifications.
    - Robert M.
  • A
    North Central Construction and Remodeling LLC
    Ken Hawkins, General Contractor with North Central Construction and Remodeling, is the BEST hands-on home improvement specialist with whom we have been associated since moving to Minnesota fifteen years ago. He is efficient and punctual as well as being diligent in always getting the job done perfectly. In addition he has a vast array of other specialist to call in for various elements that a particular job may require. His rates are very reasonable compared to others we have worked with and quotes we have received. We unconditionally recommend Ken and his company. Susan and Bob McCool Lino Lakes, MN
    - Robert M.
  • A
    Capital City Construction & Remediation
    Chad and his crew are great. I have had them do mold remediation before and it went so well that I had them come back and do the above work for me. Chad is great about returning calls quickly and answering any questions I had. His crew was very kind and respectful and cleaned up after themselves every day, and the day before the last day they told me to make a list and they would compare it to theirs on their final day so that they didn't miss anything and make sure they did everything I wanted them to. So I went around and did an inspection and the next day when I gave them my list they already had most of that on the schedule for that day and finished the other few little touch ups I pointed out. Very pleased with the work and the timeline and satisfied with the final project.
    - michelle b.
  • A
    Vail Builders Inc
    We wanted to create a unique deck.  We went back to Jim Vail who had done such an awesome job with our kitchen renovation several years ago.  The deck is beautiful (not something I say very often about decks), maintenance free, and is exactly what we wanted.  Jim knew what we wanted, even though we hadn't figured out how to describe what we were after.  The quality of Jim's work is outstanding and his crew are great.  He is a real pleasure to work with.  Indeed, we've now asked him to remodel our master bathroom - our third project with Jim Vail.
    - Scott L.
  • A
    Vail Builders Inc
    Excellent work!  Vail remodeled two of our bathrooms at the same time...quite the project.  Enjoyed the entire crew and loved watching the progress.  Very service oriented and responsive to our needs and wants.  Great quality.
    - Kathy S.
  • A
    Stafford Home Service
    On the day of planned service, Stafford called to say the scheduled electrician had called in sick.  They had a person available but not until several hours later.  They gave me the option to reschedule or have the service done the same day but a later time slot.  I elected to go ahead even with the delay.  In the end, they had an electrician at my home by 12:00 (the original time slot was between 9-11 a.m.) and he was done with the job by 2:00 p.m.  
    Dave arrived and did the work professionally (as far as I am able to tell) and the fan works well.  He explained what he had done and cleaned up afterwards.  The cost was about what I expected for the time spent. 
    He then spent time discussing a future project which I am planning on having Stafford do involving kitchen lighting.
    - KRISTIN L.
  • D
    HOME DEPOT
    It went terribly. I wish that I never would have stepped foot into Home Depot. It started with my wrong address being entered into their system for the purchase order....They just assumed that the address they had on file was correct and didn't bother to clarify prior to pushing "enter". I had moved about a month previous to this so each time someone was sent to my house, they had to call me from driveway of my old house to ask me where I was.....they were here to measure or to deliver material or to do the installation. But...no one was ever able to figure out how to change the address, even though it was discussed prior to me leaving the sales person's desk. Good thing I had only moved about a mile and not clear across town. 
    No one ever bothered to call me with my estimate...I had to go into store and have someone try to find it. When the job actually got started, things went very wrong from the very first day. In addition to the kitchen, hall, bathroom and 2 closets to be done, I had been told by salesman and the person who came to do the measuring, that an approximately 10 square foot area in front of my patio door could also be replaced, "No problem!", with the same flooring. They forgot to mention this to the Crew 2 people who kept passing the buck and ended up saying that it wasn't possible for a job like that to be done, due to the unevenness of the concrete flooring underneath the patio door. It is a single level townhome so no basement or wooden framework. (I'm sure that this house is not the first single level town home that has wanted to replace flooring in front of a patio door...there are more and more of these being built all the time.)
       The whole job was supposed to have been able to be completed May 27-28 and did not end up getting completed until mid September. The job had been done so poorly by Crew 2, who is contracted by Home Depot to do all of their flooring installations, I ended up and had to hire another company, Catalina Carpets in White Bear Lake, to come and fix all that Crew 2 had done wrong. (And it was amazing how Catalina Carpets was able to do the area by patio door with no problem, it just took a little bit of leveling out of that concrete ....and it looks great!) 
    I understand that Crew 2 had a large amount of the fault involved with this job, but it also amazes me that Home Depot could possibly continue to contract, exclusively, with a company that can, from what I have since heard, do jobs this poorly and have such poor communication
     I went back to the store after everything had been completed, to make returns of unused items. The service desk person asked me how I would like the refund, in a check or a store gift card, I chuckled and said, 'Check, please. I don't plan on being back into this store to have opportunity to use the store card."
    - cathy w.
  • F
    Crew2
    Terribly. It started with the day that the estimator came on his 18th birthday. He called me and asked me where I was...that it looked like there was no furniture in this house. He was right. He was at my old home. I had moved prior to placing the order for the flooring to be installed in my new home. The flooring person at Home Depot had submitted the order prior to confirming address with me. I did bring this up with him and I did hear him call in an address change, but obviously this never got communicated to anyone. Thank goodness I had only moved a mile away and not across town. He then appeared and measured for all that I had placed order for....which in addition to rooms listed above, included an area in front of patio door to be cut out and replace the existing carpet with same flooring as other rooms. All was to be wonderful. I should get my estimate in a few days. I finally got the estimate and got a date scheduled. Job was to be completed May 28-29.  And then started the rest of the problems. I was called a week or so later that the flooring was in and could be delivered. I received a call that morning from the delivery person sitting at my old, still empty, house. He was directed to my new house. Two installers called me early May 27 to find out where I was. They were again sitting at my old house. They were directed to my new home where they then appeared shortly, in an old van, which I later found out had leaked oil in several spots on my driveway. They started removing the old flooring, and worked until one of the guys got injured with a piece of the flooring getting jabbed into a finger. They took off for the ER and said others would be coming that afternoon. Sometime after 5, I finally called....no one was coming until the next day. I informed them that I would need to have them done by about 7pm due to fact that I had to work midnight shift that night and would need to sleep for a while. They assured me that it would be no problem...they would send a larger crew and they would be able to get it done. The next morning, later than what I had been told, I received a phone call (amazing). These people, also, were directed to my new house. There was a "large" crew of two people, one of which left after about one hour and the one that was left here, after about another hour, left for his hour lunch break. He returned alone, not to have anyone else appear until probably 5 or 6.  They pulled my refrigerator out and pushed it over onto my off white carpet. They had had some plastic underneath, but they must have thought that it got in their way because they then pulled that out and just pulled/pushed refrigerator on to the carpet. When they moved it back, I saw the very dirty marks that they had left behind. When they got the floor done in the kitchen, they pushed the refrigerator back into it's place and then came and told me that I would have to hook the ice cube maker back up which meant I would have to pull refrigerator back out and then push it back in again. I'm sure it was after 8 when they left. I was told that someone would come later to do the piece by the patio door. Another crew came out (after being sent to old house first) to install some transition strip between kitchen and laundry room. It had been discussed multiple times with multiple people, that I had in floor heating which originated in this laundry room. The guy was going to power nail this transition piece into the concrete floor (this is a single level townhome). That probably would have caused a major issue with the in floor heat, had one or more of their nails punctured the water tubes that run throughout the concrete floor. Good thing I said something...again, when I realized what they were doing. They glued it down. I assumed that these guys were going to do the piece by the patio door but when I asked this, I was told, "Oh no! That's not on our work order. We wouldn't get paid for it." Finally, on about June 23, the final Crew2 person came out, (to the old house first) to do the patio door piece and look at all the places that I had found issues with. When he looked at the floor by patio door, he pulled the carpet back, looked at it and said, "It would be impossible to do there because of the uneven concrete floor where the door is set in." I showed him the spots on the kitchen floor that it looked like something was trying to push up from underneath. He fixed one but not the other. I showed many of the places where the planks had been laid with to much of a gap between, the place where they got their dark marker on my white wall, the raw edge of flooring by bathtub that had no caulking over it, the little polka dots over much of the quarter round (which I had thought was caused by not countersinking the nails and filling them in but but found out it was caused by breaking through the plastic covering on the fake looking non wood quarter round that they had used) how horrible it looked throughout because they had installed quarter round that matched the floor instead of the baseboard that it went on top of (dark floor, light baseboard). He pointed out to me all the places that the installers had left their pencil markings on the floor that they had used with measuring. He said he would get in touch with their head guy, Dana, and have him give me a call. This was the only thing that went right. Dana did call me quickly. And then the problems began again. At this point I had decided that I wanted to just have the floor removed but that I did not want anyone from Crew 2 to come back into my house. (I had talked to 2 other flooring places in the meantime and had gotten estimates both to remove and replace floor or to repair and finish what Crew 2 hadn't done. (It was amazing how these 2 people both showed me exactly how easy it would be to do area by patio door by just evening out the concrete floor before installing new floor.) I was told that I could be reimbursed for the repairs if  I went that route, which is what I ended up doing. Catalina Carpets from White Bear Lake came out to fix what he could and to put in the flooring by the patio door, which turned out beautifully, in spite of what the Crew 2 people said. I then spoke to Dana again, both to tell him about the $700 repair bill and that I felt that I should be given further compensation for all of the hassles that I had been given and for the fact that my floor is still full of openings between slats on many parts of the floor. He said that he would give me $1000 which I OK'd. Shortly after hanging up, I realized that he meant $1000 total, so only $300 of extra compensation on top of the $700 repair reimbursement. I tried calling him back and he never returned that call. I did talk several times to "customer satisfaction specialists" from Home Depot. These people seemed to be quite understanding. The 1st one actually came to my house to deliver some materials (which turned out to have been ordered wrong). She was the only person, other than the installers, that ever came out to inspect any of my concerns. She, then left that Home Depot and moved to another store so I had to start all over with another one. I didn't get any further satisfaction. When I returned the unused materials to Home Depot, the service desk employee asked me if I wanted my refund in check form or store card, I chuckled and said, "Check please. I'm pretty sure that I will never step into a Home Depot store again.
    - cathy w.
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Home Remodeling Contractors in Hugo

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