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Counseling & Mental Health reviews in Hugo

  • D
    Noran Neurological Clinic - Lake Elmo
    My appointment was for 1500hrs. I arrived at 1450hrs, knowing that?as a new patient?I would need to fill out additional paperwork.
    After doing so, I sat and read in the waiting area until 1520hrs, at which time I sought out a member of the staff (all of whom seemed assiduously avoiding eye contact) to inquire when I might be seen.
    I was finally told that my actual appointment was 1520 hours, and they purposefully build this cushion into all appointments. I find this condescending, but I understand.
    However, I had an appointment at my home for an appliance service at 1700hrs, and I had to anticipate drive-time traffic from Lake Elmo to Hugo (where I live).
    At 1550hrs?a full 30 minutes after my promised appointment?that even if I saw the physician, I couldn't have any meaningful communication before I would have to desperately flee in an attempt to meet the promised service window at my home.
    I went to reschedule. I was told this 20 minute window is standard. I was also told that Dr. Sethna is known for taking his time, and being extremely thorough with his patients. Please let me be clear: I think that is extremely commendable! I am not faulting the doctor's decision, and would *never* second-guess a doctor's decision to spend some more time exploring a particularly thorny problem.
    *However,* given my residence in Hugo and my job in NE Minneapolis, given the usual drive-time traffic, I cannot simply wait at the doctor's leisure to see me. If the clinic has such dedicated physicians in practice, they should employ a floating neurologist to pick up the slack (which?according to the nursing staff?is quite common).
    My current result: I have an inconclusive MRI that will be over three weeks old when I?hopefully?see a neurologist. To say that this is stressful is an understatement.
    My advice: if you want to see Dr. Sethna, do NOT accept an appointment after lunch, unless you have a 1/2 day vacation to burn, and _definitely_ not after 1500hrs?that's just not going to happen, given his stated proclivity.
    After that: assume you have a 20 minute window; i.e., if your appointment is 1320hrs, you can safely arrive at 1335hrs, depending on how quickly/legibly you can write.
    - Adam B.
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