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Carpet Cleaning reviews in Hugo

  • A
    Zerorez Atlanta
    Extremely satisfied! Pete was wonderful, courteous and friendly, and explained everything he was going to do beforehand along with the cost. Even though the cost was quite high, due to the extra cleaning that was needed from pets, bottom line I know I have very clean carpets and rugs and they smell wonderful with no residue left behind. Thank you Zerorez!
    - Jean E.
  • A
    Amazing Green Carpet Clean
    Great. James (the owner) came out himself and cleaned the carpet. The carpet looks great and the drying time is several hours vs. half a day most others require. I selected Amazing Green because it was rated very highly on Angie's List and is family owned and operated which was important to me. James was very accommodating and I was very pleased with the overall service!
    - Keith G.
  • A
    Dave's Master Floor Care
    Overall it went very well! Dave is very knowledgeable and freely shares what he knows with you! He has so much info to offer, that it can be a bit overwhelming. In my case, the only drawback was that he arrived at 3pm to do the house, and with all the explanations of his processes, he didn't finish up until 8pm. I had one of the kids home with me and had to feed him while Dave was still working. I didn't want to be rude, so my significant other and I waited until he was done to eat dinner. However, I would absolutely hire him again---my carpet looks brand new! In the kids' area, there was a old stain from a spilled strawberry smoothie. He was able to lighten the stain considerably. Spots from spilled coffee and a few "mystery" spots were removed completely. Now I have to go deep clean the whole house to match the deep cleaned carpets! I did pay extra, above and beyond the coupon for the basement and couch. We had talked about that price and I was okay with it. When it came time to settle up for the extras, it was a bit more than I had expected though. He charged me for two rooms for my long, narrow living room, and the price charged for the basement was slightly higher ($40) than what he quoted. Normally, I think I would have been upset by this. However, the fantastic results throughout the whole house and the couch were very much worth the extra cost!
    - Tracy B.
  • B
    Dave's Master Floor Care
    Dave's Master Floor Care was alright. The service was fine. There was an additional charge. The $169 was only for the location close to where he was located so I got charged with $40 travel fee. That was unexpected. And also I was a little bit down that what the service required so it was another 20 bucks or so, it wasn't much. They did their function, our carpets are nice and clean. Their responsiveness was good.
    - Doug A.
  • A
    A-Plus Carpet Cleaning
    Awesome experience. Paul arrived ahead of schedule, measured the area to be cleaned, provided an estimate and completed the work within a couple of hours. Paul is professional, very friendly, a smile on his face at all times -- I highly recommend him and his company. High quality work.
    - Sharon S.
  • A
    Spiess Carpet Cleaning
    Mr Spiess was very friendly and professional! He did an excellent job cleaning the carpets and getting the spots out. I had checked Angie's List first and was offered an Angie's List special price. He had a great sense of humor. I would definitely recommend him!
    - Camille K.
  • A
    Loyear Disaster Restoration Services LLC
    I called Loyear when my son noticed water dripping from the ceiling in the family room. We didn't know where the water was coming from so I had them come out to investigate. They were very thorough, checking everything with  meters. The technician discovered that the toilet was leaking on the second floor and water was running down through a closet on our main level then into the family room in the basement. The technician (I think his name was Bill) was able to shut off the water to the toilet stopping the leak. Once the extent of the damage was discovered he set up professional fans and dehumidifiers to dry the bathroom floor and under the cabinet, the walls and floor in the closet and the family room ceiling and a wet spot on the carpet. They had everything cleaned up and back to new in no time.
    - Deborah S.
  • A
    A-Plus Carpet Cleaning
    They did a great job - I have three large dogs and hadn't had the furniture cleaning in several years.  Everything looked great.  Even so, I appreciated that they stressed that if anything did not turn out how I would have liked, that they would happily return and try again.  I did not have to take them up on their conscientious offer, as I could not have asked for better results
    - Kim J.
  • A
    Dave's Master Floor Care
    The cleaning went very well.  There were traffic marks and stains on the carpet that I did not think would come out, but Dave was able to exceed expectations in getting the carpet clean.  Well done and I would use again.
    - Michael G.
  • C
    Professional Carpet & Upholstery Cleaners Inc
    I first contacted Professional Upholstery Cleaning April 24th 2014 to inquire about cleaning a set of chenille sofas. I spoke with Dan (the owner) about what Professional can do to clean a "S" coded fabric on these sofas. Dave talked to me about the various cleaning codes and how manufacturers put these labels on them for a reference, but more than likely they could be cleaned using a water/steam extraction like many other fabrics. However, I was sure to mention to Dan over the phone that I had another company (Sebastian's Carpet & Upholstery) look at the sofas and was told they would not be able to clean them due to the fact that they must be cleaned with a dry cleaning solution. Dan assured me that Dave (his best employee) knew the in's and out's of fabric care, and explained that he has over 17 years of experience. He also mentioned that the company has cleaned over 100,000 pieces of upholstery. I set up the appointment for Monday April 28th. Dave and his helper showed up on time for the scheduled appointment. Prior to my appointment, I stopped by a Henredon dealer (the sofa manufacturer) to inquire more about the fabric care and obtain a fabric swatch for reference. I showed Dave and his worker the two sofas, which were moved to a newly finished basement from a storage unit and pointed out a few areas where the sofas needed to be cleaned. I was sure to give Dave the fabric content sheet, fabric swatch, and recommended cleaning sheet for his review and left it on a console table near the two sofas. Dave assured me that the fabric cleaning code that manufacturers give is for reference and the reason why it was coded "S" is because manufacturers do not want consumers attempting to clean the sofas themselves. The care label on these sofas is highlighted in bold "Professional cleaning recommended" and I trusted that Dave and his company knew what they were doing based on the many positive reviews on Angies List.
    I had Dave start with one sofa, to see how it would turn out, and asked that he show me the piece before cleaning the second sofa. Once clean, I noticed that the sofa had significant "streaks" in the fabric and it looked quite a bit different from the matching sofa which had yet to be cleaned. Dave explained that the streaks will go away once the sofa is dry, and recommended that I put a fan on the sofa to help speed up the drying. Despite the significant change in color and streaks, I trusted what Dave said, but asked to wait on the second sofa to be sure that it turns out as expected. The total for the cleaning was about $220, which I thought was competitive based on the other reviews. Later that night, I went to check on the sofa after leaving three fans blowing on it to make sure it dried. When I went downstairs I was shocked to feel that the sofa, while dry to the touch, still had the streaks and had a significant change in color. I immediately emailed Dan (the owner) with pictures of both sofas, and an explanation of what had happened. Dan called me in the morning to schedule a follow up and said Dave can fix those streaks. Dan explained that this was not uncommon, and could be easily taken care of. I set up another appointment for Thursday 5/1. In the meantime, I called several companies, including the sofa manufacturer Henredon to inquire about what was done. Everyone I talked with gave me the same answer, the fabric should have never been cleaned with water - there is a reason why it was labeled with an "S" cleaning code. I continued to do research, and found several articles talking about rayon chenille, the main fiber in the upholstery, and learned that this manmade fiber is so delicate, that when touched with water it is irreversibly damaged. The sheen of the fabric changes, and the fabric becomes "directional" meaning that if you move the fibers one way it will look like a completely different color than if you were to do the same in opposite direction. At this point I called Dan again, and wanted to find out what Dave would be doing differently the second time around that was going to fix the damaged sofa. Dan explained that he (and I) need to trust Dave, as he has the experience and would make it right. He said that Dave has horsehair brushes that could be used, in addition to other techniques that would help. I explained to Dan that these sofas were custom made and were purchased for nearly $7,000 each in the fall of 2011.
    Thursday's appointment came, and Dave called me about 20 minutes before our scheduled time and said he would be running a bit late. I said that's fine and appreciated his call. He told me that after talking with another upholstery cleaner, using steam would correct the streaks and color change so he was going to stop at Target and buy a fabric steamer. I offered Dave the use of my upholstery steamer, but asked what good adding more water to the fabric would do. Dave said the same thing, that the steam would help correct the streaks and would fix the "directional" problem. He spent about an hour steaming and brushing the sofa, and had me take a look at it. While it was an improvement from what it had looked like before, I still noticed that the fabric was shiny and if you were to brush it the fabric in a different direction, it still changed color. The biggest area of concern was both arms on the sofa, Dave said that he was unable to get those to match the rest of the fabric with steam and would need to follow up. Still Dave understood what I was talking about, and he even told me that he could see the difference between both sofas. He said to let the sofa dry once again, and see how it turns out. As for the arms, he said that he was going to follow up with the other upholstery cleaner and see if there is a dye that could be used to lighten the fabric color. Dave said he would call me in the morning with an answer, but never did. 
    Still, after the sofa dried, it looked quite a bit different compared to the matching sofa. Just as before, I documented this with photos. I called Dan and left him a message explaining the results. I also sent him an email with the photos of the sofa after  it had been steamed and included a few of the other sofa to make sure he could see the difference. Dan did not reply via email or phone call. I waited until about 6:00 on 5/5 and decided to give him a call. Dan answered and explained that he has called his insurance company and he will get in touch with me once he knows more. Then, on Thursday 5/8 his insurance company called and wanted to talk about the damage. I spent about 30 minutes on the phone with Stacy explaining everything from the first call to where things were at with Dan. I made sure to send in the photos I had taken throughout to help her understand where I was coming from. Stacy was fairly quick to respond and wanted to settle the claim. However, I had to argue with their company policy of a depreciation in value of 10% per year. While that may seem reasonable on a sofa that costs $600 or so dollars, the new cost for my exact sofa is $7842.00 (less 30% in depreciation is $5489.00). After looking at photos of the second sofa and showing her that I take very good care of it, Stacy agreed and we settled on a depreciation value of 5%. 

    I received a phone call from Dan a few weeks later to follow up on how things ended, and Dan mentioned he wanted to make things right. I could tell that he took my concerns very seriously and I was surprised in his efforts to work with me for the remaining loss. His customer service efforts certainly changed how I feel about his company and the way things were handled. For these reasons I have changed my scores on Angie's List and would be more likely to recommend Professional.
    - Eric C.
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Carpet Cleaners in Hugo

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