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  • We contacted Warner's Stellian Customer Service and described the necessary parts. A week and a half later we received the installation hardware but nothing close to what we needed for the internal damaged part. We contacted Warner's Stellian again, this time with in-depth description and a PHOTO of the damaged part. Again, we received a part, but nothing close to what was necessary. I contacted Warner's Stellian again. I was sent a pdf file with part numbers and was told to pick the right part. Unfortunately the part that I needed was not there, but was listed as a lighting assembly, which is exactly what I told them to send in the first place. We have now been in contact with 5 individuals at Warner's Stellian. They still can't figure out what part to order. The next round of parts could be here as early as the middle of September, which is 6 weeks after our initial request. Warner's Stellian has offered nothing more than trying to replace the part, with shipping of 7-10 days, and if that it is not possible then they will issue us a store credit. But they have not told us when they will get to the point of issuing a store credit. They have also pointed out that our purchase was an "as is" purchase, neglecting to understand that Warner's Stellian blatantly lied to us about the damage to this unit at the time of purchase. Not only did they lie, but the "as is" portion of the purchase isn't mentioned on any of the documentation except for the receipt. Oh, and there is no returns.
    - Keith O.
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Kitchen Appliance Sellers in Hugo

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