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Masonry reviews in Hastings

  • D
    It took 2 phone calls to get in touch with the company. I called on a Thursday afternoon and left a message (call was not returned). When I didn't hear back I called again that next Monday (June 22) and spoke with Louis about the needs of the property (we are at a Homeowners Association in Hastings, MN--we have 3 buildings for a total of 17 units). Our buildings needed an assortment of brickwork repair done in the fronts of the buildings. He thanked me for calling back and explained that sometimes the work gets too busy to call people back when they leave messages (I told him I understand).
    Louis made an appointment for 5:30pm to come down on Wednesday, June 24 to bid out the work. He was there on-time (ahead of time by 10 minutes) and did a great job in detailing the work that needed to be done to each unit. He explained terminology, took measurements, pictures, etc--very thorough! We took about an hour to walk through the grounds and make notes.
    He asked how many bids we were getting on the work and I told him we were hoping to have at most 5 companies. He then lamented on a woman who had called him for work awhile back and that his company would be her 11th bid--so he declined to bid her property's work. After that he asked when I would like the bid by; I asked to get back to me by Friday, July 3 at the latest as our Board was going to review bids and move forward that following week. He took down my e-mail and said he would most likely have the bid to me by June 26th.
    We never heard back from him.
     Louis was friendly and seemed knowledgeable. However if you are able to get in touch with him to get him for a bid I would caution you on what the customer experience is like once hired if this was how my experience went with no services performed.

    - Jennipher H.
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Masonry Contractors in Hastings

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