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Flooring reviews in Hastings

  • F
    TIMBERLAND HARDWOOD FLOORING

    On 1/7/2016 Buff and Coat or Timberland hardwood flooring, same company, same address, run by  Dave V., gave me an estimate of $1478 to sand & finish our floors   He asked for $750 down on 1/12/16.   He asked to have the check made out to him personally not the business. The balance to be paid on completion to my satisfaction.  He came back to start job on 2/8/16.  We heard Dave make comments to his helper about how to run the sanding machine, it was odd to hear him say that but assumed he was competent at running the sander. Unfortunately for us the job looks like it was his first time at sanding.  After the sanding Dave put down the sealer and left. I was unable to go in and look at job until later that night when the sealer dried.  At that time there were streaks and blotchy areas that looked terrible.  On 2/10/16 when Dave came back, I showed him the streaks and blotchy areas left by the sealer which was unacceptable. Dave said that was normal as the sealer needs more time and sun for the streaks to go away.  He also said he had to buff the floor before putting the poly on. I believed him and he continued his work and put on the first coat of polyurethane. I had to leave for an appointment before he put the second coat on.  I gave him a check for the balance due before I left.  Again the check was made out to him personally. When I returned I looked at the floor and was so disappointed that I called Dave to have him come back and look at the floor that night.   He answered back that he couldn?t come that night and was busy the next day.  And he again said to give it some time, all is fixable.  The streaks were still there from the sealer and the poly was unevenly applied with dirt and sanding dust mixed in. It is truly so rough it feels like sand paper and the floor sanding left sanding marks and divots all over the floor. At this point I stopped payment on the check because I was not satisfied with the job he did, in fact the floors were in better shape before he started.  Dave came back two days later to look at the floor.   I pointed out all of the defects and told him I could not accept the poor job he did.  It was unacceptable.   After much discussion he finally agreed the floor had many imperfections and he said he could do the floor over.  I told him that I stopped payment on the check for the balance due and said I would not pay for a job that I was not satisfied with.  Fortunately, I stopped the check before it cleared our account.  

     After looking up Dave's business on BBB and Angies list I found that he had numerous complaints about the poor quality of his work.  Many of these complaints that I read had the same poor workmanship issues that I had experienced.  I told him that I wanted a full refund of all money paid to him and that I would not trust him to do our floor over.   I had three other flooring refinishing companies give me an estimate to repair the damage Dave has done to my floors.  When the other companies came to look at the floor they were appalled at the poor quality and all said it needed to be completely redone.    I do not feel I should have to pay twice to get the floor finished to our satisfaction.   I would like my money refunded.  I would also like this man to be held accountable for his terrible workmanship.  Please stop him from putting anyone else through this nightmare.

     

     



    - John M.
  • A
    Full Tile Installation
    This was the second large project completed by Jon for us -- and this time we didn't even bother to get another bid because the most important thing to us was the quality of the finished floor and we knew that we could count on him for an excellent result. We were again very impressed with the care he took to explain what needed to be done, with the patient and thorough preparation (leveling the floor in house built in 1896) and with the craftsmanship shown in the installation of the tile itself.  In both of our projects, he provided good advice and we found him to be flexible, professional and easy to work with as well.  We're very happy with the results, would definitely want Jon to do any future tile work we plan -- and highly recommend him to others.
    - Sally R.
  • A
    XPERT XTERIORS
    It went great. Mark is very professional and pays attention to details. I would go as far as to say he is a perfectionist. He was always on time and was always keeping us up to date on the timing of the project. I would definitely use him again.
    - Gary H.
  • A
    RAPID REGROUT
    The whole process went well. Dan said he could get the job done for us before Christmas and he did. He brought in a sub to help. They were both great to work with and Dan worked hard to complete the job. There was TONS of cutting to do and Travertine is not the nicest product to handle, but they stuck with it and did a great job. We've had lots of complements.
    - KRISTIN M.
  • A
    Flooring Removal Inc
    THE TEAM SHOWED UP RIGHT ON TIME TO START THE DAY CLEANING OUT THE GROSS CARPETING AND OTHER SURFACES FROM AN UNLIVABLE SITUATION. WHEN I RETURNED AFTER WORK TO CHECK THE PROJECT, I WAS SO PLEASED WITH THE THOROUGHNESS OF THE JOB THAT THEY'D DONE. I KNEW WHAT I WAS GETTING INTO WITH A BADLY MAINTAINED OLD HOME, AND PLANNED TO DO MUCH OF THE WORK MYSELF. JUST HAVING THESE GUYS COME IN AND CLEAN OUT THE PREVIOUS OWNERS' MESS AND LEAVE ME WITH A VIRTUALLY BLANK CANVAS WAS ALL THAT I COULD HOPE FOR. I AM SO GLAD THAT THIS SERVICE WAS AVAILABLE TO ME; AS THEY SAY "THE GREATEST SERVICE YOU NEVER HEARD OF". I'D RECOMMEND THESE GUYS.
    - BARBARA W.
  • A
    Floors By Nature Inc
    unknown
    - John M.
  • A
    Northland Coating Inc
    Very professional handling of the job start to finish with Joe & Justin.
    - Mark G.
  • A
    Polytek Surface Coatings
    Everything went like clockwork. They were on time, worked extremely hard with perfect results, we could not be happier!
    - Jan L.
  • A
    RAPID REGROUT
    Great! Dan is a pleasure to work with!
    - KRISTIN M.
  • A
    Schneider Carpet One
    Everything went very smoothly from getting an estimate to the actual installation. Carpet looks great and the installer cleaned up well after the job.
    - Silke S.
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Flooring Installation in Hastings

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