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Auto Service reviews in Emily

  • F
    After my oil change, I went through the Valvoline car wash. I entered the car wash and felt the wheels get tight on the rails but thought, I can't back out of here now. There was no way. I had to keep going. I continued through the drying cycle and noticed a bare tip rod hanging down, seemed fine until the dryer kicked on. The bare tip rod swiped my wind shield twice as I proceeded out the car wash, noticing a huge scratch/gouged in my windshield.  After exiting, I got out of my truck to look for any other damage on my wheels. All four of my rims where scrapped all a round! My windshield was gouged. 
    So I proceed to the office and told four employees that where standing a round. They looked at the damage and were really nice about it. They said they would notify the manager and have him call me. Never heard from the manager, Matt. 
    The following week, I went back with a repair quote for the manager. He was not available, once again, so I left it for him. I was told he would notify me. NOTHING!
    Today, I called to talk with the manager, MATT. VERY RUDE!!! He denies any of this happened! He said, I should have talked with him not his employees! (instead of saying my employees should have had you talk to me) Matt said, he has never had problems with his equipment, it is impossible this happened. I swear his name should be wiener! WHAT HAPPENED TO CUSTOMER SERVICE???
    How about saying, I'm really sorry this happened?
    Now Matt said, I would have to drive my 200 miles down to Willmar and go through the car wash to prove the damage! Besides the fact I will incur more damage. I now have to take off work, drive 400 miles round trip, pay 100.00 in gas, incur more damage and waste an entire day!!  I have $1100.00 in damage and WILLMAR VALVOLINE WON'T DO A THING ABOUT IT!! I called Valvoline headquarters and because it is a independently owned franchise they can't do anything! Think twice about valvoline. No worth paying extra for! Go to the station that has a good reputation and customer service and the lower price!!!     
    - john u.
  • B
    Valley Sales of Hutchinson
    - Lin M.
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Auto Services in Emily

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