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Garage & Driveway reviews in Elk River

  • F
    Majestic Masonry was the subcontractor for my builder. We bought our moved into our new townhome in Elk River 8/31/2016. As with all new homes they come with a one year warranty. On 4/1/2017 I both confirmed that our driveway was under warranty and had serious issues. The builder gave me song and dance - for the next two years. I found out yesterday (5/13/2019) that the dance was because Majestic refused to back up their work. They used poor materials but claimed "their workmanship was good". Uh, no, it wasn't. No Class 5 under the driveway, just poured on dirt and rock. They used poor materials, concrete that is crumbling and falling apart. What kind of a company refuses to stand behind their poor work like this? In my previous house I had a concrete driveway five times this size, 15 years old, and today it looks virtually new. My "new" driveway is less than three years old and looks 20 years old. I would avoid these guys like the plague. Find someone who stands behind their product.
    - John J.
  • F
    Very poor communication regarding driveway design before installation. Final layout was very poorly designed and NO DRAWING was shown to owner for approval prior to installation. Omann rep claimed their sales rep did show us a drawing and seemed to imply that we were lying. Very odd, small unusable section of driveway was mysteriously added to side of driveway without consultation to owner. Company representative had no explanation. Very difficult to reach and slow response time. Not willing to offer any solution and accepted no responsibility. They are threatening to go to small claims court. Be very aware before signing contract! P.S. Edge of driveway is already cracking - installed Aug. 2018 - and company rep ignored it.
    - joe p.
  • A
    Aurora Asphalt & Concrete
    Aurora cut in a new concrete apron to replace sunken asphalt leading into garage. Concrete guys did a fabulous job. Company also added a resealing of the remainder of the driveway at a reasonable cost.
    - Justin L.
  • A
    The spring on my smaller garage door broke last night. I found Mike on Angie's List and after reading the reviews, decided to call him. He was at my house no more than 4 hours later. The repair only took less than 30 minutes. He was very friendly, confident and knowledgeable.
    - Jeana K.
  • B
    Twin River Door Sales
    fine but they said I should replace the rollers and though I agreed to do it I felt afterwards like I got taken. I probably didn't but I felt as if I needed a more complete explanation of what needed to be done why. The garage door does open and close more quietly now.
    - Bethany K.
  • F
    He never showed up or called. He could not come the day I called and said he would be here this morning by 8:30 am. It is now 9:30 am and he hasn't called or come to fix the door. I just called someone else. I can know longer wait.
    - Lori W.
  • A
    Hartley Concrete Design
    Great. The install was a few weeks earlier than expected due to a cancellation. Steve and Tabatha were extremely friendly and informative, discussing the work prior to and after the installation. The entire project took only one day (I think it's normally set up for two days.) The work looks great, very professional and a huge improvement over what was there before. They even offered to replace some flowers that were damaged (even though there was no way to avoid it because they were right by the sidewalk), but I refused. Very high recommendation.
    - Robert B.
  • F
    The Concrete Doctor Inc
    I will say the patio is beautiful. Stairs are impeccable. HOWEVER: They were to install the fire pit so we could build up the pit with pavers since we have small kids. They left a hole in the slab that was supposed to be a circle but instead is a deformed egg shape. It took months to finally have someone come out, almost end of summer actually, and the patio was installed in April. In this day and age I should not need my husband there to get someone to get something done. Unfortunately I was treated rudely like this was my fault or something, and like they couldn't believe I was complaining about it. Offered to fill the space between patio and fire pit ring with rock and shape the ring so that you wouldn't be able to tell. I took him up on his offer because I just want it to look nice at this point. Well, we could completely still tell and now we weren't able to do what we wanted with our $8,000 patio. It looks ridiculous. Have been trying to contact them again and zero response. On top of this, the fire pit slab is at a 4" slant that you can clearly see standing on the patio as well as driving by on the street. Currently looking into legal options.
    - Nicole D.
  • A
    They were there the next day, fixed the door opener, put in a new door, springs, rails and hardware. They also took away the old door. Super fast and professional. They made my life easier I would recommend them to anyone!
    - Adam D.
  • F
    DMJ Asphalt Inc
    Project history: My driveway apron was sinking and holes were forming in the asphalt near where the asphalt meets the garage concrete floor. In 2011 I chose DMJ Asphalt to come out to fix the problem. Recently a new hole appeared on the apron that DMJ had previously fixed. I contacted DMJ to explain what was happening and to see if this was covered under warranty. They stated that there were no warranties on this and provided the contract I had signed stating this. With no warranty, I decided to cut out the hole and patch it myself. Once I cut into the hole and removed the asphalt I noticed large chunks of cinder block where the class 5 should���ve been. The Minnesota Department of Transportation specifications states that class 5 can contain grounded up concrete, but does not state pieces of cinder block (e,g, large cinder block measuring over 8 inches by 6 inches) to be used in the base. This didn���t make sense to me since the contract I had signed clearly stated that the underlayment would be class 5. There was no mention that large chunks of cinder block would be used to complete this project. I sent the below email explaining that they did not adhere to the contract by using class 5 as the base for this project and therefore they should be accountable for their work and that they did not adhere to their own contract. After I sent the below email I was then sent an email saying the owner would contact me to discuss the situation. After 3+ plus weeks of not hearing back from the owner I sent a follow up email essentially stating that DMJ must of decided that the work performed is up to their standards and quality was not their highest priority. I also stated in that email that I would review the company on social media. One would think if you had a customer that was questioning material used on a job that caused a portion of the asphalt to fail then the owner or someone would contact the customer to discuss this and do so in a timely manner. However, that did not happen! Instead, I received an email where the owner took personal shots at me. Who does that?? The owner is the face of the company and should portray the brand. The emails I sent are not rude and I do not take any personal shots toward the owner or the employees of DMJ. Feel free to read the exchanges below and decide for yourself if you would ever do business with a company that takes personal shots at a customer who paid over $1,400 for a job. DMJ states ���Quality Paving For 3 Generations��� I bet the previous two generations are shaking their head on this third generation! ���Hi Angie, I meant to reply last week, but I wasn't able to get to this until today. I reviewed the two documents you sent and saw the "No Warranties" mentioned among the other disclaimers. I would say that there should be a warranty ONLY IF DMJ would of done the job per the customer agreement which t I paid DMJ to do. I took it upon myself to fix the hole in my drive where the apron that was fixed by DMJ. When I cut out the asphalt I was shocked to find loose pieces of concrete that DMJ used as a base to the apron. Upon reading my agreement it states Class 5 recycle base would be installed as a base at a minimum depth of 6". No where in the agreement does it state DMJ will also use broken apart pieces of concrete block mixed in with class 5 to create a base. These pieces were directly underneath the asphalt NOT under the class 5, which caused the asphalt to fail over time.This explains why the repair failed not some rodent and the other reasons I was given. From that perspective DMJ did not live up to the agreement I signed. Therefore, DMJ was/is liable to repair that piece of my driveway in order to meet the agreement I signed and DMJ signed. I had to repair this myself because of the fear of someone getting hurt by tripping over/into the hole or damage to my car. Without fixing this I would of never known that the base failed because of not properly building the base before laying the asphalt on top. I have included pictures of the concrete pieces that I pulled out of the hole. I now wonder what other parts of my apron has a similar base and will other parts start to fail?? Now that we know what the real issue is and the fact that this does not meet the customer agreement how will DMJ address? Thanks, Mike O��� ���Mike, Good afternoon, I���ve received your emails and reviewed your contract. The work DMJ Asphalt completed meets or exceeds industry standards. Your job was a 2011 repair project without a warranty, however, still completed to Minnesota Department of Transportation Specifications. Your base work consisted of class 5 recycled gravel base that meets state specifications. Class 5 recycled base is made from recycled asphalt and concrete, thus you may find concrete in your base work or it could be from the overflow of secrete from capping the blocks. Furthermore, you can clearly see from the pictures that you are experiencing other areas/gaps between the brick and concrete which is outside our work area, and experiencing similar issues. Natural earth movement, phenomenon���s , as well as rodents, can cause underlying issues and what you are experiencing is not caused by our installation. We do stand behind all of our work and have been doing it for three generations, with the majority of our work referrals and repeat customers. You, without meeting with us as indicated in our email, decided to repair this miniscule area yourself. Then email us with a bogus, rudely worded claim that a not only a person but a car could incur damage!! I���m not sure how you maneuver around planet earth on a daily basis, as there are many other areas that we pass over/on as the general public that could be much more dangerous than this. I am sorry that you feel the need to disparage DMJ Asphalt, and feel free to do whatever you deem necessary, as remember via social media works both ways. We work with all of our customers in a professional courteous manner, however, in your case, I���m not sure you can comprehend professionalism or politeness. Thank You~ Kari Johnson DMJ Asphalt Inc. "Quality Paving For 3 Generations" 763-478-5600 direct���
    - Mike O.
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Garage And Driveway Services in Elk River

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