replaced faucet in the basement bathroom
I am writing this review to hopefully help anyone in the Minneapolis area that needs a plumber. First, it is a HUGE pleasure to do business with Center Point Plumbing!! My experience, with every single plumbing outfit I have ever contacted over the years, is that the company will not talk to you when you call them. Every single plumbing company always says, "we can set up an appointment and have the plumber come out to your house and take a look and give you an estimate". Of course, for a plumber to come to my house will cost me anywhere from $50-$90 just for the trip.....even if they do nothing. When I ask for a ball park figure of what the cost will be, over the phone....not one single plumbing company I have called in the past is willing to even give me a "rough" estimate about what a job may cost....they want to gouge you with the trip charge!! I have even asked companies to have a plumber call me and talk to me before they come to my home. NO WAY! ALL plumbing companies I have called in the past seem to put plumbing ignorant people on phone answering duty, and then train them that they are not to answer any questions from a customer! And also train them to provide a customer ZERO help and/or information! When I called Center Point Plumbing, I spoke to Jim and he answered every question I had and gave me an estimate over the phone. And, it was not a ball park estimate, it was a firm estimate! I am telling anyone reading this....Jim is super nice, extremely helpful, and reliable! I also got an estimate from Jim for a variety of sump pump possibilities while I had him on the phone. And, when I had some questions he did not have a ready answer for, he said he would call me back as quickly as possible after he got answers for me. Jim called me back, on two different occasions withing five minutes each time!! Evan is the plumber that came to my house to do the work....Oh, another thing.......Center Point Plumbing gave me an EXACT time appointment......... not an appointment with a 2 hour window or a 4 hour window....an EXACT appointment! No plumbing company I have ever dealt with is willing to do this! It was SOOO nice to not have to sit around and wait and wonder when the plumber was going to arrive! Evan actually called us before noon, which was our appointment time, and asked if we would mind if he came early. We were happy to see him arrive 30 minutes early......great guy....very helpful, did excellent work, and answered tons of questions I asked him while he was working.....on subjects from sinks, to sump pumps, to water heaters....on and on! When the work was completed, I paid exactly what I was quoted by Jim and Evan also gave me 2 written quotes for two other jobs we want to have done in the near future. This is the only plumber I will ever use from now on!!!
