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Auto Body Repair reviews in Edina

Real People ~ Real Reviews ~ Real Results

  • This was my second visit to Oscar's. While stopped a red light someone stove in my hatchback read deck. I shopped around and found Oscar's to offer the best price. I was skeptical, but I went ahead because the owner, Ramin, was so understanding of my concerns, and so honest about what had to be done, and he also was so comfortable to work with. When I picked up my car I was utterly amazed at the professional job that was done. Anyone looking at it would swear it had never been hit. The paint match was perfect. And that's why several years later, I returned after someone hit my opened car door. Another wreck, another perfect repair. Ramin is so amiable that whenever I'm in that neighborhood I stop in for a chat with him.
    - Bill C.
  • Bloomington has always done great work on our cars at very reasonable rates. Detailing to replacing a bumper after a fender bender. Last time I took the car in for a detail, I asked if they could do a tire alignment for me. They don't do alignments but ran it over to the local Firestone shop to have the work done while they had the car for detailing. Talk about great service!
    - ERIC J.
  • I took my car in on a Tuesday and Paul Hagen said it would be ready by Friday. I received a call on Friday at 8:30 am saying it was ready. I picked it up with John Hagen, the owner there, and he made sure I was entirely satisfied which I was. Also I used one of their loaners for the 3 days which really helped. Once again, first class friendliness and service.
    - Hugh T.
  • LaMettry's responded to my email request immediately, scheduled an appt within my timeframe, kept me informed as the project proceeded, and notified me when the car was finished. During pickup, very professional and friendly. Reviewed the work with me and did a walk around the car. A very positive experience and the car looks great.
    - RENEE H.
  • very well. All the staff was very friendly and pleasant. The work was done in a timely fashion. Arrangements were made with the loaner car very efficiently. The auto body work and painting were excellent.
    - Carla S.
  • They quickly provided an estimate and also interfaced with the insurance company who was paying the bill. There was a delay in completing the work due to insurance challenges but they provided a loaner car rental company and kept me regularly updated on progress and when the vehicle was done. A walkthrough was done of the work completed to ensure I was satisfied with the quality before the final bill was paid.
    - Gwen B.
  • When I received the car there was a fairly deep scratch on the hood that (I felt) was not there when I turned in the car, and photos taken before the work was done seemed to support that (a little grainy). And in any case, I had asked that all scrapes be repaired. This one was pretty obvious, and I felt had occurred during the repair. Also, they wanted to deliver the car to me out in the dark parking lot (lighted garage was open), which I thought was strange - how could I inspect? So I asked for the car to be brought into the light, where I found this scratch and that the front end was not totally flush on one side were reattached. I asked that these things be corrected (at no additional charge). There was a little bit of back and forth, but they did do the work at no additional charge and were pleasant about it. The cost (before the above) was higher than expected as several entire doors were involved (could not blend in paint).
    - LAURA L.
  • This company advertises "Mobile estimates" and explains that they will come to you ; to your home, office anywhere and provide estimate. Here is the link  [*** Link removed ***]  My car door was broken so I could not drive. I figured this is great service so i reached out to them. But when i reached out to them, a rep replied back with this note.

    On Wed, Apr 20, 2016 at 10:41 AM, Erik Weller <eweller@lamettrys.com> wrote:

    We will need the vehicle at the shop in order to provide an accurate estimate on your vehicle.  Thanks.

     

    Erik Weller

    Manager, Lakeville Location

    612-490-0310  Direct Number

                         

    To reach any of our 8 locations call 1-888- 898-0016        For Glass Service call 651-321-0066       

    Richfield, Eden Prairie, Burnsville, Maplewood, Lakeville, Bloomington, Inver Grove Heights, New Brighton


     I hate it when company advertises one thing and doesn't own up to  their own words.
    - Subhash K.
  • I worked with James. Their service center had been pretty backlogged. The newly promoted people did not do the best job they should have been. They realized that stuff wasn't done in a timely manner so James stepped in. I was at a point where I was a little frustrated with him. I worked with him and now I can't say a bad thing about it. He was absolutely fantastic. Their pricing was fantastic. I would go and ask for James.
    - WILLIAM & SHERRY C.
  • After being referred to this provider by Jaguar Land Rover Minneapolis for some small visible scratches and an indentation to the rear drivers-side door of my 2014 Range Rover (incurred in a local home repair store parking lot while I was in the store), I brought the vehicle in for an estimate in late January.  I was provided an estimate (of ~$2,300, by Scott) and told that the repair and required paint work would take 8 days to complete. 
    Appointment was set for February 1 and I agreed to pay for the repairs myself rather than filing an insurance claim.   Vehicle was brought to Plymouth location on the 1st, as agreed.
    No update or status communication was provided by Luther through the 9th of February.  Upon calling, I was notified that the vehicle was being 'finished up' and would be reassembled and ready to go on or around the 11th.  Upon calling on the 11th, I was notified that it was still not ready but should be completed 'by the end of the day or early tomorrow (12th) at the latest'.  Upon returning my rental vehicle to the Avis location in Hopkins and calling on the 12th, I was notified that there'd been some sort of problem with the painting and they would now need to keep the vehicle through the weekend.  This delay was inconvenient enough, but I subsequently came to learn of the reasons for the delay as the following week began...
    On the morning of day 15 (of the estimated at 8-day repair window), I again called to see when I could come and pick up the vehicle-- Scott once again told me that it was not yet completed but that he'd call me ''very shortly'' to let me know when ready -- he also casually mentioned that there was some paint flaking on the front bumper that he could have me 'take a look at when I came in'. 
    No word from Scott through 2pm on the 15th, so I decided to go out to Luther to find out what was happening -- after a $40 uber out to the location, a visibly flustered Scott scrambles to go locate and pull the vehicle up to the front for me.  Upon arriving, there is noticeable damage and bubbling/flaking of paint on the front bumper of the car.  Scott attributes this NEW damage to some sort of spontaneously-occurring paint flaw/issue on the bumper that just happened to manifest itself while the vehicle was in their possession.  He will not admit to anything having happened to the bumper, or offer to repair this damage and instead refers me back to the dealership for a warranty-related review of the issue.  Upon immediately calling the dealership, my service rep there informs me that there is no such thing as a paint warranty claim on a CPO vehicle (absent this being a manufacturer's defect, which it was clearly not).
    It is quite clear to me that there was an incident with the front bumper of the vehicle while it was at Luther and that the repeated delays in the return of the vehicle to me occurred as the team there tried to cover up or mitigate the resulting damages.  I believe I would still not have the vehicle if I hadn't physically gone out to get it on the 15th.
    In any case, I paid the $2,300 for the repairs to the rear DS door, took pictures of the new damage before departing and will be filing cases with the BBB and with my legal representatives to pursue remedies for this incremental damage caused while in Luther's possession.
    UPDATE:  After more than $4,000 of warranty-covered repairs to the front suspension and around $1,000 of company-covered repairs/re-painting of the front bumper, the vehicle was returned to me in early March of 2016.  Although it resulted in the loss of my vehicle for effectively the entire month of February, Luther Automotive did end up stepping up to cover damage originating from the work in Plymouth.
    - Brian A.
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Auto Body Shops in Edina

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