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Find Top-Rated Eden Prairie Sewer Cleaning Companies

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Sewer Cleaning reviews in Eden Prairie

  • A
    Our clog was concentrated in first 3-5' of the line being cleaned. No other clogs were encountered. Camera review confirmed clear lines post cleaning. Service was professional and informative regarding future recommended maintenance/review schedules. However, what I was most appreciative of was their service after the service. We were missing a needed floor sewer line plug. After numerous local visits and on-line searching, we were unable to locate a suitable plug and called for assistance. After emailing a couple of photos, the owner himself found the exact plug needed and put me in touch with a company where I could get it. Thank you!
    - Warren D.
  • A
    Ben was on-time and it was easy to schedule time with him. He was efficient in working and made an effort to clean up after himself. He explained what he thought the problems were to me in plain English and showed me problems where he could. He is the only service personnel who has wiped down all surfaces he used with anti-bacterial wipes to avoid any contamination. Overall, we had a good experience and I would use Marvel again.
    - Elizabeth L.
  • A
    Jonathan sent a tech over who did a great job. He let us know that there was a sock in the laundry tub drain. Knowing what caused the problem helps us prevent it from reoccurring (we will just use a mesh laundry bag for socks). We appreciate that he not only did a great job, he was punctual, professional, and cleaned up the mess. What more can you ask?
    - john l.
  • A
    Eric responded quickly and was on time for appointment.  Did a great job cleaning the drain and explaining what issues were.  Had to do some basic plumbing of sink drain as he didn't feel he could leave it was it was.  Not really his area of expertise but he went above what I expected as he wanted to make sure it was right.  Thought total bill was very reasonable for the time he put in.  Will definitely use again if needed in future.
    - Michael C.
  • A
    it was last minute, and the office staff were immediately responsive in talking with me, honoring a special that they didn't have to, and getting the services scheduled when I had to have it, as I didn't have much flexibility. They also worked with my realtor and her schedule, since i couldn't be present and she needed to meet him at the house.
    - Brett S.
  • B
    We noticed water in our basement on Saturday morning. We gave American Sewer a call and they sent someone out to our home within 2 hours.
    The representative that came to our house, I believe his name was Johnathan, seemed to be in a rather unpleasant mood and was not very friendly.
    We brought him to the basement and showed him the drain and described the problem. He promptly figured out that our sewer drain was backed up, and recommended a cleaning and camera inspection. We agreed to both.
    After he had cleaned our drain, he explained that some roots were giving him a problem and he was not able to get them all out, despite doing everything he could to get rid of them.
    There was very little clean-up done as he was leaving. He left a ball of roots in our basement sink and a rust stain on our driveway. There was also some water on our floor and the drain cover was left off.
    All-in-all, we appreciate Johnathan coming out on such short notice on a Saturday, but we would have liked to see a more professional attitude and a more thorough clean-up effort.
    - Roger F.
  • A
    Seth Pullis came out to unplug the kitchen sink and ended up having to unplug the floor drain in the basement.  Worked hard, got
    the job done and cleaned up a nasty mess afterward.  I am very pleased that I engaged American Sewer and would use them again.
    - DICK S.
  • F
    Similar to other complaints about these guys on Angies List and Google
    We called them for a frozen kitchen drain as they had advertised a low 100 cleaning charge + trip charge.  The plumber came over within 2 hours of the call.  The trip charge ended up being 40 and then we were told that we needed to up get a 420 dollar heated pressure water service to unclog the drain.
    Off course we were upset since we told them the issue specifically over the phone.  It was not the plumbers fault but we should have been advised of this cost over the phone.
    It was cheaper to not have their $420 service and call RotoRooter who are not inexpensive in the first place.  
    A $140 waste of our time.  If a few people read this and go elsewhere it will be worth it.
    - Osborn D.
  • A
    Prefect! I attempted to improve the slow tub/sink draining resulting in it becoming completely clogged - no more showers! Call Jonathan, and he was able to come out the next day. He kept in contact about where he was and his estimated time of arrival. Jonathan resolved the issue w/o much problem. I would not have been able to fix it. Next time I will not waste my time, but instead pick up the phone and call American Sewer.
    - Ellen J.
  • C

     Jonathan did not come out, but instead a subcontractor did. Once he was here doing the job, he mentioned to me that I should have the main drain cleaned as well even after letting him know that the previous homeowners just had it done.  I agreed and paid an additional $250 for a camera inspection and cleaning because of his recommendation, but should have used my better judgment and not done this service. I assumed that it must need to be done again as this plumber suggested it to be done. Not my best decision, as it was money that I didn't need to spend. I wish he would have been more honest with me especially as I showed him the invoice of what had been done previously.  I will be more wise next time to this sort of tactic and my decisions in dealing with it! Also, this plumber had to come back to my house, as the pipes under my kitchen sink (where he was working to snake my laundry drain) was leaking something terrible! He had been working under my sink to get the clog out of my laundry tub and he did not put my pipes back together correctly. He did come back to my house to try and fix the problem but was most definitely aggravated in having to do so. He didn't want to take accountability to not putting the pipes back together properly. He blamed our contractor who was working on our home at the time. Anyhow, he fixed the problem enough to last one day and the next day we were dealing with water under the sink once again. This time I called my brother over to fix the problem. My dealings with this subcontractor named Rob was less than satisfactory and I would never have him come back again. I would, however, try Jonathan again only if he were the one to come out to my home, as he does have many good reviews. I would advise anyone to request Jonathan himself if they are going to hire American Sewer and I'm sure the outcome would be very different.

    I apologize for the delay in reviewing this company about my experience . I was trying to put the whole situation behind me and not think of the $250 that I should have never spent. However, I feel an obligation to not only myself to let this company know what went on, but for others, so that they will not make the same mistake I did by allowing someone to talk them into something that is not needed! I truly feel that had my husband been home, the whole experience would have been different!

    - Leigh-Anne L.
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Sewer Cleaning Companies in Eden Prairie

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