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Firewood Company reviews in Eden Prairie

Real People ~ Real Reviews ~ Real Results

  • Despite the snow and cold and distance traveled, they showed up early, patiently waited for me to clear the driveway, quickly hauled and stacked the wood, and were extremely professional and friendly. Will use again and again
    - Chris B.
  • Right on time.  Nice, pleasant guy to talk with.  Delivered about half of what I ordered.. which was fine and I payed half. 
    But, what Did bother me was the way in which he stacked Some of the wood... Wood was stacked on top of each other in alternating directions (like a Jenga game).. except he kept a lot of empty space between the pieces of wood..  So basically, because the wood was not stacked tight, the customer couldn't tell how much wood they were actually getting.. and I didn't get as much wood as I thought.  Other than that, the wood burns well.
    - David S.
  • I spoke with Rob and decided to go with a fireplace/face cord plus a quarter more of firewood.  He asked if I was looking for delivery to be prior to the holiday.  I said I was and he said he would try to fit me in.  They were able to stop by this morning with the wood which was 6 days from when I spoke with Rob.  I am very pleased with the quality of the wood.  The size of the wood is very uniform which is not normally what I have received from other providers.  So to say the least I am extremely pleased with Rob and his service.  Cody and the other guy who preformed the delivery were on time and very nice to deal with.  Rob's service will be the only service for my wood I will use going forward.  I will recommend to all my friends and co-workers.  Don't hesitate and give Rob a call and start burning during our frigid winters!
    - Robert B.
  • Rob seemed nice on the phone and gave me an Angie's list discount ($169 reduced to $150). The delivery guys showed up right on time. I checked on the progress after a few minutes and THEY WERE 'CROSS-STACKING' THE FIREWOOD!!!! I had been burnt by this scam the first time I bought firewood years ago. You end up with half of what you are supposed to get!  When I said I ordered a face cord and wanted it all stacked side by side, he mumbled something about the order, and I said "I ordered a face code....that's 4' X 8', right?".  He looked at me and said "he didn't know, he was just the delivery person". Which didn't make any sense. A delivery guy delivering wood all day but not knowing what the dimensions of the deliveries are?  In cases like this you can't be sure that this is a reflection on the owner, but unfortunately, I don't have time to figure it out so I won't be using this company again.
    - Mark S.
  • Called Stubby's & left a message to get firewood for use in our fire pit.  Mat called back quickly.  Because it is for use this summer, there was no urgency to deliver it quickly.  Working around the rain, our travel & his schedule, he had it delivered within two weeks.  It is nicely stacked & looks to be nice dry wood. They also carried some up onto the deck & filled the wood bin.  A "fireplace cord" was $185.00, delivered & stacked, but there was extra left on the truck, so I purchased that also.
    I am very pleased with their responsiveness & would definitely use them again.
    - TED & CHERYL F.
  • It went great. He always does such a good, neat job with stacking the wood. Very pleasant and cordial. They came on time quickly stacked the 1 1/2 cords of wood. His wood is always dry and burns well.
    - SALLY C.
  • Found on Craigslist. Left message. prompt return call. Delivered wood within 24 hours. Free-stacked wood, meaning the the ends were boxed for free standing, even though I provided wood rack. By boxing the ends, vendor is not providing the same volume of wood as a vendor that stacks 100% of the wood the same way. I estimate that you receive at least 20% less when wood is stacked this way, but this is my personal opinion. Proceeded to tell me that all firewood vendors sell wood this way, which is not true. I've been buying and burning firewood for 14+ years and have never purchased firewood this way. I tried to discuss this with him, but vendor chose not to believe my story. Requested that the vendor stack without boxing the ends , tried to reason with vendor to no avail. Rather than demand that the vendor remove the firewood be removed from my premises after it was already 1/2 full, I chose to accept getting less than my fair share. A mistake. Called to complain to the owner, and she directed me to their website: www.overgrowntreeservice.com. She claimed that they fully disclose their stacking technique. What I found is this statement: "At FireMasters, Inc. we sell cut, split, seasoned firewood with free delivery and free stacking" "Free stacking" leads you to believe that there is firewood stacking without charge........NOT TRUE. Fire-stacking must mean boxed ends to support the wood pile freely without the need of a wood rack. Not clear and very assumptive. You have to go deeper into their website for the definition of Free Stacking. "At FireMasters, Inc. our prices include free stacking of your firewood. The wood will be straight stacked between two log cabin style ends". Hunt and click through their website and you'll find the definition eventually. Wood burns fine. But volume of wood delivered does not compare to what you get when wood is all stacked in the same direction. Be careful and specific when purchasing firewood. Many vendors DO NOT box the end as this vendor claims AND charge the same competitive price as this vendor.
    - Michael F.
  • I called Chris to get a cord of firewood. He came out within about a day and stacked the wood neatly on the side of the house, even though I wasn't home. Very trustworthy and worth the good reports on Angie's list. He was nice and easy to deal with on the phone and was prompt in her service. The firewood seems to be of very good quality also and worked well.
    - Joel N.
  • HE WAS VERY ACCOMMODATING AND DELIVERED ON A SCHEDULE THAT WAS CONVENIENT FOR US AND AT A GREAT PRICE. HE BROUGHT HIS TRUCK AROUND THE BACK OF THE HOUSE AND STACKED THE WOOD RIGHT WHERE I NEEDED IT. THE WOOD BURNS GREAT, AND IS EXCELLENT QUALITY. HE EVEN HELPED ME TO ESTIMATE HOW MUCH WOOD WE WOULD NEED AND HIS ESTIMATE WAS RIGHT ON.
    - JOSEPH E L.
  • Showed up on time and stacked the firewood where requested. Wood was of good quality.
    - Roger H.
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Firewood Companies in Eden Prairie

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