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Chimney Repair reviews in Eden Prairie

  • A
    My chimney was cracked and would leak into the house during heavy rains. Guardian rebuilt it and we have had huge downpours since then -- and no leaks in the house! It also looks beautiful -- great job!
    - Candee S.
  • A
    The technician was on time and very professional. Cleaning and inspection was done with no fuss or muss. Inspection showed the flues were good but the cap needs to be replaced. The technician gave us a bid on that before he left.
    - Terry J.
  • A
    This company's owners (husband and wife team) were EXCELLENT to work with. Clearly they have been doing this for a long time and know what they are doing. The price was more than reasonable and the work was exceptional. Would most definitely hire them again!
    - MEGAN T.
  • D
    Several times I told John I wanted to be home if we went forward with this project but I felt dismissed. He didn't know about his scheduling and I was concerned about the weather. They came out without permission, I told them to stop when they started the job. They came about 7:45 am on Nov. 15th. The guys name was Nick that came out and he barked at me when I told him to stop. "Who are you!?" I told him I was the home owner. They claimed work that I myself had done. He said he was supposed to come out to do service but there was no agreement for service. When they came out they didn't look at what I needed them to do. They didn't look at the base they only looked at the top of the chimney. He apologized for the scheduling mix up but there was no scheduling.
    - LIL L.
  • A
    Service and performance of the job was great.  Jon and his team were excellent.  Had two jobs performed, cleaning of the duct work and ventilation system and inspection and capping of fireplace chimneys. Also provided a set of potential repairs to be considered for the chimney.  
    - Dawn D.
  • A
    They arrived promptly, and did a great job.  They checked the chimney from top to bottom and told us that the chimney may need work at the rooftop in the next few years but not immediately.
    - Ellen K.
  • A
    The chimney sweep was waiting for me in the parking lot when I arrived before the appointment. It was really nice that I did not have to wait for him. He  produced his business card right away when I presented mine (I am a real estate agent handling things for the out-of-town seller).  He wore bib overalls or suspenders and a cap, which made him look like he was ready to get to work. He brought in his equipment and tarp and was careful about not making a mess coming into the town home and leaving it.  He had to make several trips as he has quite a bit of equipment.  He worked quickly and  provided a statement showing the work he did that I could share with the buyer's real estate agent. It all worked out rather well.
    - GINA S.
  • F
    Very nice tech, Mike came with a new guy who was also named Mike. I was upsold from the $99 coupon deal to an additional $169.95 for "deeper" cleaning because I was told our ducts were very dirty (they most likely were after a couple remodels). I was also told I should have caps placed on my two fireplace chimney tops to prevent animals and birds from entering for an additional cost of $269.90 (our house has never had chimney caps in 40 years). Plus a $20 service charge. They worked very quickly and left the inside of the house covered with a layer of dust and one cold air vent in the lower level with dust hanging out of it and on the floor beneath it. I do not understand their methodology. They came in, turned the furnace thermostat up high (75-80 degrees) apparently to get the blower going at top speed. They attached a large vacuum device to the furnace. Then, without removing the grills, started blowing high-pressure air into each vent, one at a time, including the hot air vents! I would think you would blow into the cold air vents, but not the hot air vents! Dust was blowing everywhere. I did not watch them use the "predator" tool to do the "deeper" cleaning of the ducts, but I heard a lot of noise. I cannot see where they entered the ducts to do this level of cleaning (no cutouts made). Since they left, we have spent a lot of time dusting the house. The air in our house is no cleaner after they left then before they came - actually it is worse! Obviously we are very disappointed with the quality of work performed and the expense we paid.
    - RICHARD B.
  • F
    I chose London Chimney to work on my chimney in July, 2014.  They said they were a couple months out and would contact me when they could begin.  A couple months later, after not hearing from them, I called a couple times and got a beginning date.  The day of, there was no arrival.  I called and was told there was an e-mail that went out, that apparently I didn't get, that due to weather, they'd be out a few days later.  No big deal.. 
    When the crew had installed the brick, I was disappointed that the 6 bricks below the roofline that had hairline cracks did not get repaired.  I re-read the bid/quote bullet and understood why.. it read: "Repair the crack below the roofline by grinding out the existing, deteriorated mortar and tuckpointing with new mortar to match the existing color and strike pattern".  I should have read a little more closely. 
    I called John and explained the hairline cracks.  He was polite and without me even asking, said that it wouldn't be a problem to fill those cracks and asked what color brick I had and said that there was a product used for filling those cracks that the crew would use when they finish up the work.
    When the work was (almost) completed, I got an e-mail asking for payment.  I decided to take a quick look before sending in the check.  First, though the brickwork looked good, I noticed that of the 4 sides of the chimney, there were only three sides that had the 11courses of new brick.  And only one of the short sides that had the actual 12 courses built that was listed in the bid/quote.  Also, two of the clay tiles that were replaced had sheet metal silicone caulked onto them.  Not a problem, except that there were large gaps between the tile and sheet metal (ie. a poor job of caulking that would leave the tiles/chimney open to water damage).  Lastly, I was disappointed that the 6 bricks below the roof line that had hairline cracks did not get filled.
    I replied to Cathleen explaining that the sheet metal wasn't adhered to the tiles, that I was disappointed that I didn't get 12 full courses of brick and that perhaps the price should be adjusted, and that the hairline cracks were not filled as John said they would.
    Cathleen replied that "The rebuild is an approximation of bricks".. that there price is fair and was unable to give a discount unless they didn't rebuild as many courses... I replied that Yes, there weren't as many courses replaced as listed in the quote.
    Then I got a call from John and he said there was no problem sealing the sheet metal and filling the hairline cracks, like he said before, and asked that IF they did all that, would I be fine with the 11 vs 12 courses of brick and send in the payment.. I replied "Yes."  He said he'd tell his crew of what we talked about.
    Lastly, I got a call today when pulling into my driveway.  It was John and he said the crew had been out and did everything that I asked and if I could send in the payment.  I looked at the chimney, and the hairline cracks had silicone caulking smeared onto them.  I wasn't upset, but did ask why he inquired as to the color of my brick.. that wasn't there a product.. He quickly and rudely cut me off and stated that they can't keep coming out to my home.. that at some point we have to wrap this up..  This was frustrating as they had only been out 3 partial days.  I calmly agreed (thinking that if they just did everything right the first time, we'd be done), but replied that I was only wondering if there was another product he was considering for the.. He again cut me off and replied that if I can send in the payment, they'll get back out there sometime and fix those.  I replied that I'd feel more comfortable paying when the job is done and suggested paying half now and the remainder when the work is completed.  He sounded pretty upset and said no, he'd call me when he can come out and hung up.  Ya.. it felt very unprofessional/ugly at this point and I was amazed at the tone he took and his inability to listen to the customer.  Had he simply said they weren't able to fill the cracks, or had mistakenly Thought there was a product for filling the gaps, but was mistaken..  Or simply showed some sincere concern for my satisfaction in the job, things would have ended on a positive note. 
    Within 2min., the 2 person crew pulled in, and a gentleman came out.. looking upset.. and inspected the cracks.  I came out and said that John had mentioned a product for filling the hairline cracks.  The gentleman Listened, and then provided a few options, but said that silicone caulk was the best option as the other options would not match the brick.  I replied: If that's what he recommends, I'm fine with that.  
    I asked if he had repaired/filled the gaps between the tiles and sheet metal.  He said that John didn't tell him anything about that (despite me e-mailing and talking to him about it), so we went onto the roof and he refilled the gaps with caulk and said that a new crew member had done the initial caulking job.  By this time, I was pretty tired of dealing with this, thanked the gentleman for his time, and told him to let John know I'd send the payment in.
    2min later, John called. I confirmed that I was ok with the job and sending the payment in, but said that I was on Angie's list ready to leave a review.  He asked in a tone of astonishment if I felt like I had a point of contention.  I calmly reiterated what I had written above.. was interrupted a few times with excuses, comments of all the work they had done.. the gas & time they used to come out .. and that they did everything that was on the quote.  It was another uncomfortable conversation and I felt he was getting defensive & upset, so I calmly said I'm sending in the payment, but I do feel there were some cut corners.  Again, he asked if I felt if I had a point of contention.  I mentioned the 11 vs 12 courses of brick and said it'd be nice if there were a small adjustment, but I'd pay what ever John says is fair.  He didn't talk about the price but went back to taking defensively. I was really tired at this point & just mentioned a $50 - $100 discount would've been a nice gesture.  His spirits immediately changed (I'm sure he expected a much higher number) and said he'd be more than happy to give a $100 discount to make sure I'm happy with the job and talked about his numerous happy customers, etc.  Before hanging up, he made sure I knew the address of where the payment was to be sent.  I read the address back to him and wished him a good day.  The end.

    Unfortunately, a couple days after writing the above, I received a harassing call from John regarding the review.  Again, the communication was unprofessional: interrupting, excuses, changing subject, not listening.

    8 months after London did it's work, I just had some brick work repaired by some basement steps.  The Super Service Award Brick repairman inspected the rest of the house as well.  He noticed the caulking that London Chimney put in the hairline cracks and said you should only caulk between brick and another material, Never on a hairline crack as it seals moisture in.  So, he cut/ground out the hairlines and filled with mortar for only $25.  He added that the chimney should have been taken down to the roof as it has tons of hairline fractures with white lime showing... that it's only a matter of time that those bricks will need to be replaced and because there are so many, it'll be easier to replace the whole top section down to the roof.  :(  Wish London would have recommended that as I'm very disappointed at the thought of replacing all that new work that was just done 8 months ago.
    - David S.
  • A
    Very professional all the way through; from the very detailed proposal provided by Chris, so we knew exactly what was to be done, to their accommodating our schedule due to travel, and the work was completed and looks great.
    Would not hesitate to recommended their services
    - Robert C.
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Chimney Repair Services in Eden Prairie

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