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Roofing reviews in East Grand Forks

  • D
    Western Products
    We needed a new roof due to wind damage.  The installation was contracted to Western Products in Fargo, ND.  The complete tear off and roofing project took a weekend to complete and looked great when finished.  The problems began when the roof leaked immediately during the next rain.  I contacted  Western Products.  I was called by Adam and told that there was no crew in my area and that he wanted the roofer who had done the work to see what the issue was.  He said that he would have a crew in our area the next week and that our roofer would be in town that week's Friday.  He said that if it rained again before then that he would have his team come earlier.  He failed to show up when it rained the next time.  No attempt was made to contact us.  On the Friday that we had arranged to meet, he did not show up again.  I called him at 5pm and he said that he had forgotten to schedule the repair in his planner.  He was no longer in town, and was not  coming to repair it that day.  Eventually  a team came out to the house (when I was at work) and said that there was flashing missing.  The next time it rained it leaked again.  I don't know if any attempt at repair was made or if they just came out and identified the problem.  I eventually had the original roofer come to my house and watched him complete a flashing repair.   I am waiting until Spring to see that the roof really is fixed before I have the water damage repaired.  The drywall is badly stained and the texture was rubbing off when it was saturated.  For me, the issue is the lack of communication and follow up when the problems happened.  The leak was unfortunate, but I feel that I am doing all the work to get someone to fix the problems that were created during the installation.
    - Kevin S.
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Roofing Contractors in East Grand Forks

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