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Irrigation System reviews in Eagan

  • F
    The individual who showed up at our house should not be working on irrigation systems. He left out landscaping a mess and installed a sprinkler head in our yard that is in excess of 1 inch above grade which will cause a problem when mowing( all of our other heads are at or a little below grade) We will have to hire a professional to fix his work. Service Provider Response: "Dear Mr. and Mrs. [Member Name Removed], Thank you for taking the time to share your feedback. I'm sorry to hear that you were less than satisfied with your experience. I remember speaking with you on 7/25 and sending out one of our technicians right away, within a few hours. That was the last interaction I had with you. Certainly, had you called and communicated your dissatisfaction, we would have done whatever we could do to "make it right". However, your review is the first I'm learning of your dissatisfaction. Additionally, my technician was completely unaware of any issues or anything that would indicate you were unhappy with the result of our service call. If you wish, please contact our office at: 952.888.3627, and I would be happy to have our owner out to review the situation, as well as to make any necessary changes to the irrigation system to ensure that it's to your liking. Additionally, for our own quality control purposes, I would be interested in speaking with you regarding how our technician left your landscaping "a mess" . I would also be interested to know if the head of which you speak is a regular PGP, or if it's a 12" PGP, which is purposely installed above grade to ensure proper coverage of certain types of landscaping and plantings. As you can see, this is a rather unusual review and experience for us. Mr. Rain Irrigation prides itself on our commitment to our customer service and performance in the field. It's unfortunate that we weren't made aware of your feelings prior to reading this review. We would appreciate the opportunity to remedy the situation. Sincerely, Caroline McGuire Office Manager Mr. Rain Irrigation." Response to your comments: Sorry for the delay, in this response but i have been very busy. I want to clear up a few things from my original review and to respond to your response. I received a referral from my landscaper for your services. When i called him regarding the problems he said that he would get ahold of you and that the owner would give me a call. I did not receive a call and wrote the review. In response to wanting to know how my landscaping was messed up, i have attached a few pictures of the second spot your tech worked on(this landscaping was installed the day before your tech worked on it and did not look like this before your tach worked on it) The first spot i told your tech the way he was leaving it was unacceptable and he fixed it. I did not look and the second spot until after he had left. As far as the type of sprinkler head installed, we were not watering landscaping, we were watering grass. If a tech was installing a sprinkler head above grade in our lawn, i would hope that he would give the customer the choice and not decide for him. Look at the pictures and maybe you should have a talk with your tech, he is representing your company.
    - Dawn D.
  • A
    They came out to fix the sprinkler and let me know that it could be one other issue if this first fix didn't work, and that if it was, they would work with me on the price and not charge for an additional visit. I had another separate issue with another sprinkler after that and they were extremely accommodating with that one as well. They have been excellent to work with and I have no need to call anyone else. After multiple other stops from other irrigation "professionals", they have had by far the best customer service.
    - Charles B.
  • A
    They seem to be very busy, so I didn't get an immediate call back from my message, but when I got a hold of them the next day they were very helpful in finding time to schedule someone to look at my irrigation system. I wasn't sure if the new sod could be watered with the existing system or if I would need to add on. They have repairmen who do the work, but only the owners provide quotes, so she scheduled a repairman to come out on a Thursday morning and the owner on Saturday if the repairman couldn't get it to work for my lawn. They did not show up during the three hour window. When I called in, I found that they were confused by the two dates in their system and cancelled the Thursday service. She apologized and had someone come out later that day. The repairman was excellent and was able to adjust the irrigation system to cover the new sod.
    - MICHAEL D.
  • A
    Some minor issues were found, things I was already aware of, but Roger thought everything was satisfactory. He did not try to sell me or convince me that replacement or additional services were needed. I appreciate that.
    - STEVEN Z.
  • A
    SeasonGreen Turf Management
    They were very friendly and helpful and came out the next day and fixed a broken sprinkler head. made sure the sprinkler system watered more evenly and programed the sprinkler system more appropriately.
    - Barbara J.
  • A
    Innovative Irrigation Specialists
    These guys were great. Very friendly, exceptionally professional, and the price couldn't be beat. High quality materials, and installed within days of the estimate. I would highly recommend John and his crew and will use him again for sure.
    - Josh B.
  • A
    Advanced Irrigation Inc
    Provider was responsive and punctual.  The service technician was very friendly and explained everything that he was going to do.  He also was very clear on some of the additional work I needed so that I was aware of the additional costs ahead of doing the work.  There was one sprinkler head that was missed in making sure it turned on and was spraying correctly.  It popped up a few weeks later, so I did not call to have them come back.
    - Eric J.
  • B
    Advanced Irrigation Inc
    The tech. discovered 3 heads not working properly and offered to replace them for $65.00 plus labor. He proceeded to install and adjust them in 15 minutes. The total time here was just under 1 hour. The reason I didn't give them an A overall is when I received the invoice they charged me for 2 hours labor at $50.00 per hour. When I called about it I explained the situation and told them I would pay for 1 hour but not 2. The person later called me back and said they would send me a new invoice with just 1 hour labor charged.
    - Michael W.
  • A
    DHI Sprinkler Systems
    I needed someone to come on short notice to repair a leaking sprinkler main line that was discovered when I was having landscaping work done.  Dale from DHI was available 10AM next day.  He arrived within the one hour window he gave, and within 30 minutes had dug up and repaired the leak.  Price was reasonable and service and his punctuality and timing was great.  I'd use DHI again, and plan to give Dale a call this fall for a blow out.
    - Tim F.
  • A
    Water Wizard Irrigation LLC

    Very pleased with the service.  Very good communication in scheduling.  Technician was thorough and answered all questions, offered advice and explained what he was doing.  Some repairs were needed and he was efficient and did a good job.  Fair price and great service.

    - Valentin P.
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Lawn Irrigation Services in Eagan

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