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Carpet Cleaning reviews in Eagan

  • B
    Stanley Steemer
    Overall, my experience with Stanley Steemer was good. I had a coupon for 20% off the entire job so the price was good. Scheduling was easy on-line. They showed up during the specified window. The technician was very personable. Tried hard to upsell me on Scotchguard protection, etc. He went to work and was quite efficient. He had to redo one area where a spot had not come out but was able to remove it. By evening, a small portion of my bedroom carpet had turned brown. The next day I called the office and they set an appointment for someone to come back out. The appointment was set for 2 days later, which was fine. The technician was unsure of why the brown had occurred, but treated it and recleaned it. It looked okay while it was wet. Later when the carpet dried, the brown came back. I called the office again and they told me that a supervisor would call me back in about 2 days. It shouldn't take 2 days for a supervisor to call a customer back about a problem. I didn't received a call until late in the 2nd day. I was driving and was not able to answer the phone but did call back right away. I got voice mail and left a message. The next day--nothing. I called the supervisor's number and left a message. Day 2--again nothing. I left another message. On day 3 after I hadn't received a call, I called the local number again. The person told me they could have someone come out again with a supervisor--but not for a week because they were "too busy." A company should never be "too busy" to take care of a problem they've caused for a customer. I asked to speak to a supervisor and was transferred to a supervisor. He agreed to come out in 2 days' time. A supervisor did come out, retreated the area and cleaned again and this time the brown has not come back. I was very disappointed in how hard I had to work to get someone to take care of the problem they caused. While they were all very polite, a company should never make a customer wait days and weeks before it gets around to resolving a problem.
    - Brenda P.
  • A
    Twin Cities Finest
    Twin Cities Finest did an excellent job with our carpets. They responded to be within minutes of me requesting a quote and they had great prices to offer. They send updates with when someone will be at your house and they call you before they start for an accurate estimate. We were very pleased! The best part about it - my husband is a huge Packer fan and has a rock outside of our house with something Green Bay related on it. The person cleaning our carpets obviously saw it and outlined SKOL in our carpet after he had cleaned it. Very funny!
    - Samantha M.
  • A
    A-Plus Carpet Cleaning
    The work was absolutely excellent. The men were very friendly and professional They got the job done quickly and efficiently. There were spots on our carpet and they worked on those and said they would come back if the spots reappeared. We were so very pleased with everything.
    - sonja s.
  • A
    Twin Cities Finest
    I took advantage of the three room special. Travis was flexible when I needed to reschedule, maintained good communication the day of service and did an excellent job! He was polite and answered all my questions. Carpet cleaning should be done routinely and I would use this company again.
    - Rebecca Y.
  • A
    Green Planet Carpet Care
    Carl was awesome. Great price, great communication (confirmed appt and called right back any time I called) right on time and most importantly- carpets look fantastic! Would definitely use his services again.
    - Brenda M.
  • A
    We Clean Carpet
    Fast and thorough! For as fast as he is, he did a better job than any other carpet cleaning services, and I have used several of the better known companies. Very pleasant and professional demeanor. Highly recommend this individual!
    - Jody K.
  • A
    Top Dog Cleaning Crew
    Can't say enough positive things. My daughter made a last minute decision to change her birthday party to a slumber party. I could not stand the thought of the kids sleeping on the floor where the dogs had peed. Andrew went out of his way to add me on to their schedule to get them cleaned prior to the party. Considering the dogs have ruined the pad below the carpet, I think Top Dog did an excellent job in removing everything out of the carpet and making it smell as clean and fresh as possible.
    - stacey s.
  • A
    Dave's Master Floor Care
    Dave was prompt and thorough with his work. He is very knowledgeable and informative of his product and very willing to help you understand his process. He did a great job of cleaning the grout between the tile of the kitchen making to look new. He was able to get out some deep stains improving greatly the appearance of our carpets.
    - Sandra M.
  • A
    Deep Cleaning Pro
    Love my cleaning service! The initial cleaning went great to a level I didn���t think was possible. They got the cabinets, high dusting, behind my furniture and my appliances. They clean every two weeks for us. They are careful when cleaning, punctual, efficient and thorough; they leave nice little details behind and show attention to detail. They do a high quality job; they truly care if we are satisfied. I recommend them often, were happy with their services!
    - Sherry C.
  • A
    Green Planet Carpet Care
    Carl was very responsive. He was able to come to my house within two hours of my call. With nail polish, it's not the easiest to remove but Carl tried several techniques and was able to minimize the appearance of the spill. What was most impressive was Carl telling me he wasn't going to charge me for it. Everyone else I called wanted $95-$159 with no promise of results.
    - Bruce L.
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Carpet Cleaners in Eagan

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