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Find Top-Rated Crystal Snow Removal Services

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Snow Removal reviews in Crystal

Real People ~ Real Reviews ~ Real Results

  • Mike, the owner, said he would be out to look at the property on a certain date. He never showed up so I called him. He still didn't get back to me. I called again, nothing. I called once more, 3 days after I hadn't heard from him and spoke to a woman and told her my problems with him not calling back. It has been over 24 hours since my last call and still not a word from him. It was a complete waste of my time. It is a good we didn't have a big snowfall while I was waiting for Mike to contact me. We have trucks in and out of our business everyday. He had no consideration for my needs.
    - Paula M.
  • Steve Sands is very professional and does a wonderful job.  He is very prompt and plows every time there is 3 inches of snow or thereabouts.  I have asked him to plow my driveway whenever there is a snowfall of any measureable amount.  Steve has plowed my driveway for the past 20+ years and I am lucky to have him helping me spare my back.
    He bills me at the end of each month for snow removal which occurred during the past month.  He keeps accurate records and I trust him implicitly.  He is a great guy.
    He also trimmed all of my trees years ago and is very knowledgeable about all trees and what is needed to keep them healthy. I have had very good luck with all of my trees due to Steve's expertise.  
    He is very busy with the tree trimming business and is called upon by many Twin Cities municipalities to help with downed trees and storm damaged trees in the spring, summer and fall.
    - Betty S.
  • They are very good. Guthrie and his team do a great job on plowing. His price is very reasonable and I can always call him. My lawn has never looked better. He is available to consult on various shrubs and how to fertilize them as well as how to improve the grass. He got rid of the creeping charlie which had been a terrible problem as well as all the dandelions. His price for lawn services is very reasonable too. It's nice to have one person to take care of both the yard and snow removal but the big plus is how good the yard looks.
    - Pamela B.
  • Whenever we have more than 2 inches of snow the company comes out and clears the driveway as well as hand shovels the walks to the front and back doors. They charge $165 monthly for this service. I have a 4 month contract with them. They have been doing an excellent job.
    - Patrick S.
  • They were always prompt--finishing the plowing well before we needed to depart for work. Our contract also included return visits if we received additional inch or more of snow. They always came and took care of it. Made a very snowy winter bearable. We never had to follow up with a call to find out how long we'd have to wait for them. Often they came before we were even awake.
    - KAREN S.
  • I have had Uptown Lawn and Snow for 3 years doing both my snow removal and lawn maintenance.  They are always prompt in working with me either on the phone or through email.
    During the winter I have a contract for 1" or more of snow and they have always been out to clean up as soon as the weather allows.  I have a 90 foot double driveway, city sidewalk, home sidewalk and front steps.  They do a great job of removing the snow from all of the places that need to be cleared.  They have had a challenge the last couple years with the amount of snow we received to find a place to put it in my yard but they always make sure that I can see out of my driveway to the street without having to chance pulling out in front of a car. Great job and much appreciated.
    During the spring,summer and fall  I have several of their services (Spring Clean Up, fertilizing, weekly lawn mowing, edging and Fall Cleanup.They are very careful to mow according to the current weather conditions (too wet, too dry, etc.)  Uptown does a very professional job and have put up with my backyard (working around bad spots) while I am working to make it better.  My neighbors are jealous because my yard looks so good.
    Overall I am extremely happy with the services and professionalism they have shown me over the last 3 years.   I would be lost without them!!!!!!
    Thanks Uptown Lawn and Snow.

    - Karen R.
  • It was excellent. They were very, very professional, very prompt service, and very reasonably priced. We have a very big driveway. It's probably considered an 8-car driveway, and the guy charges us $30 to plow it so it's cheap. He was just great. I just sent him an email this morning because I want him to come out and do some dandelion spray in our yard. My husband leaves for work really early in the morning and I leave usually at 7:30 or 8, and one big snowfall day, Nathan came out and plowed just enough for me to get out, and came back and cleaned everything up after the fall went through. The guy is just very considerate and he is great. Another thing I like about him too is that he is a self proprietor so he is an entrepreneur, and I kind of like that. He services the north suburbs which I live in. He is not a chain, he is a guy trying to make a living, and you kind of like to thrive business that way as well.
    - cindy g.
  • First they never performed fall clean up.
    Not once during this last winter did they plow my driveway down to the concrete. For the entire winter I had a layer of ice on the driveway and 1 to 2 inches of packed snow.
    Come spring they emailed me three times on separate dates that they were coming that day to perform spring clean up. The three dates came and went with no clean up. The fourth email was to inform me that they were coming to do the first weekly mowing. Only after a strongly worded email did they come first and do the spring clean up.
    Next, on the second weekly mowing I witnessed an employee repeatedly ram with force one of my fence's gate posts with a mower that could easily fit through the gate, until he split a dog eared board and pulled the upper and lower railings holding a panel of boards off the end posts. Not only is the fence now unstable but the gate drags on the walk. They left leaving the gate, that is closed at all times, wide open. I emailed Green Horizon about this and have heard nothing.
    Today the same team showed up and when I confronted them with the damage they had done and that I had witnessed they told me to call their boss and laughed. Enough is enough. They are fired.
    - Jim S.
  • I have used Augusta Greens for about 5 years now. They keep doing a good job and I keep coming back year after year. If I ever feel they didn't provide the service to my satisfaction, I let them know. They usually come out the next day and correct it. I am very pleased with the service I get from Augusta Greens. I have recommended them to many of my friends and co-workers.
    - Debbie R.
  • The worst part is when they first shovel they didn't shovel.  They have come out and seen what my sidewalk looks like so they know how wide my sidewalks were so they fully knew the side of my driveway and side width of my sidewalk.  For two months, they didn't even do most of my sidewalk because my son had a surgery.  I told them that they don't have to sweep the ramp and I will take care of it which I did.  I have a child with disability and they knew this because when I called them I told them that when it snows I have to make sure that he could get off with the bus so it need to be clear before 8:30 in the morning.  They said there's no problem.  On more than one occasion, they have come by and shovel but they will never remove the ridge.  For the first couple of months I didn't know that I have to call them and have a friend do it.  I called them about not shovelling the full width of the sidewalk and I sent them pictures but I didn't do this until January.  I didn't get to them right away.  In their webpage, they said that if I need them to come back out they will charge me additional but I wouldn't pay them more for doing the job that they should have been doing for me.  I had a birthday party and the guest asked me who am I paying to do my sidewalk and he said that I shouldn't be paying them.  My guest came out and shovelled my sidewalk.  Luckily, I have taken pictures before my friend shovelled and took pictures after my friend shovelled.  I sent it thru email and gave me an email stating that he will have a conversation with his employees.  They don’t have a phone number so I have to email them all the time.  They sent somebody out and they shovelled.  I emailed them Sunday and they emailed me back late Monday night then Tuesday I walked out my back door and my wooden gate was kicked off from the frame of my house.  I emailed them about it and I had the police come out to take the pictures.  The police said that the gate was reaped off from the frame, somebody had done it and it was not the wind and if it was the wind the handle should have been just twisted but they weren't.  I emailed them and said that I hope this isn't retaliation with you having a conversation with your employee.  I never got a response from them.  They continue to shovel my driveway; sometimes it's good, sometimes it’s not, sometimes there are ridges.  I said that I don't want to give them a negative rating on Angie's and I will appreciate if he will call me.  He called me and said that he is cancelling my contract because I was threatening him.  Then there was a storm and the following day I emailed them at 530 pm and asked them to remove three foot ridges but 830am I have to help my son through the ridge to get to the bus.  He called me at 1:30 in the afternoon and said that he will cancel my contract because I was so picky and if I wanted him to come he will come over and give me back half of my money back for the month or if I don't want him to come back he will give me back all of my money for the month.  I asked him to come back and so he came, removed the ridges and handed me a letter stating that he is cancelling my contract and a check for half amount of the month.   He said that I want perfection and I was threatening him.  He also said that they were fully booked and I said that it is not my problem that they are fully booked.  I was not happy at all.
    - Shelly S.
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Snow Removal Services in Crystal

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