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Home Improvement reviews in Crosslake

  • A
    The technician arrived promptly, accessed the issues and corrected them in that one visit. He was professional, yet very friendly. He explained what he was doing through the process and what had to be done to correct the issues. This was the third time we had used his service and will gladly do so again, when the need arises.
    - Dean S.
  • A
    Todd was accessible for questions beforehand. I was not home when he came but I had texted him a picture of what I needed to have trimmed. He came and did it and since he charges a minimum fee ($300) he went ahead and trimmed some extra branches at no additional charge that were dead since the job I had hired him for was so small. Definitely will call on him again.
    - Sidney S.
  • F
    Mike came out to the site and later submitted a quote to me. His quote was 40% higher than a quote I had from another company, so I sent an email to see if there were other materials or perhaps higher quality steel included in Mike's quote that were not in my previous quote. Mike then sent a nasty text to my general contractor, saying that he was not interested in the job and that the homeowner (me) was "busting his balls about the price". That simply was not the case, as I merely was asking for a clarification on the quote so that I could compare apples to apples. I then called Mike to ask for clarification on the quote and also expressed that I was not pleased that he chose to speak poorly of me to my general contractor. He was very apologetic and thanked me for calling him. He then sent a text in which he admitted that he was very rude, apologized again, and asked if he could keep my business. I sent a text stating that I fully accepted his apology and harbored no feelings of ill will towards him and that I'd talk to my general contractor and let him know later, as I was on business traveling. 5 days later, he later sent a follow-up text asking if I had found someone else or if I was going to let him "redeem himself for his rude comments" (direct quote from his text). I didn't respond since we were still trying to decide what to do and I was dealing with some other issues on the house and at work. Two weeks later, I received a long text at 10:42 p.m. that attacked me personally for not responding. Here is a direct quote from his long text to me: "Not cool so I will be writing you up an invoice for a service call for the Saturday I was out and the hours I had into the proposal and research for your materials because that's what a good person would do pay a man for his time away from his family!". Again, this is just a snippet from his very long text which was filled with unprofessional comments towards me. Because of this, I feel obligated to warn others of the lack of professionalism and rude comments from the owner of this business. I obviously did not proceed with using him as a contractor so I cannot comment on the quality of his work. However, I cannot recommend his services to others based on his unprofessionalism, incredibly rude late-night texts, and his poor customer service.
    - Michael P.
  • A
    Sometimes it takes an emergency or urgent situation to separate the good contractors from the great ones, and Todd from Northern Tree Specialists is definitely one of the great ones! First, he answered his phone on an early Sunday morning (even though it was his day off) when no one else would, and after patiently listening to my dilemma, offered to come out just a few hours later. His knowledge and expertise were obvious as he quickly and confidently implemented a plan to get the tree down in a very tight working area without any damage to our cabin roof or surrounding trees. I thought the cost was very fair based on the fact it was a weekend, and given the difficulty of the job. He also quoted us a fair price to complete the cleanup with brush removal etc., but we opted to do it ourselves with the help of neighbors. It was such a relief to have the tree taken care of before we left the cabin later that afternoon, and It felt good to tell the other contractors, when they finally did call back the following afternoon, that the job had already been done. Thanks, Todd! I highly recommend Northern Tree Specialists, and hope that you give Todd a call for your next tree service.
    - sandy s.
  • A
    It went very well. Todd and crew did a fantastic job. A key to any business is communication. Todd was always very busy on jobs, but answered my questions and calls very timely. Todd was on time and did a great job. I will be hiring Northern Tree Specialists again. Thank you! GOOD JOB TODD!!
    - STEVE R.
  • A
    The whole process went very smoothly.  Todd was the man!!  Todd did all of the climbing and made all of the important cuts.  He had two other men with him that shagged wood, cleaned up, hauled debris and ran the chipper. 
    - Kathy L.
  • A
    Removed 22 trees and trimmed 2 more.Their flexibility allowed me to provide some labor to keep costs down.They completed the task in less than 1 day. When I realized I needed more help they fit me in the next day( responding to my cry for help) Their responsiveness allowed. me to retain a "happy home".
    I was impressed with the service on all levels cost,punctuality ,attitude,work ethic,concern for our property,skill,and professionallism.
    - Pat G.
  • A
    We've used them a lot. They are very friendly and easy to talk to. They explain the problem. They follow up. They are courteous. They just take care of it. You don't have to worry about it. We've used them for the last 4 years. Crosslake Sheet metal is very good and they should give them a call. In this area, they have to be competitive. Things come up and they get rescheduled.
    - Angela M.
  • A
    We had leaking inside our house along our fireplace after heavy downpours.  I wasn't sure where the leak was but figured it was around our chimney.  I called Chris and Stephanie.  They were so very courteous and prompt in coming out and resolving our issue right away.  I travel a lot for work so having them fix the issue that quickly was huge!  Chris was thorough and explained exactly what was wrong.  He made all the masonry and flashing repairs and even called the next time it rained to make sure it was fixed.  I would definitely recommend him and will call again for any chimney needs!
    - John K.
  • A
    contractor was very responsive to my phone calls. showed up when he said he would. did a great job and I was extremely pleased with the project from start to finish. I will definitely use him again and will highly recommend him to anyone looking to have foam insulation done.
    - Randy J.
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Home Improvement Services in Crosslake

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