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Appliance Repair reviews in Columbia Heights

  • A
    Troy's Repair
    fabulous! he was prompt, polite, respectful and took his shoes off inside, explained clearly what the problem was and what was needed to fix it. had the correct part on hand and it was done within 30 minutes. he was available on short notice only had to wait till next day for appt. pricing was reasonable i would use him again in a heartbeat.
    - Cornelia B.
  • A
    Appliance Repair MPLS
    Just fine. Sergio was able to come in 2 days at 8:30am and fix it. There was a hole in the pump housing caused by a nickel. He immediately drove to St. Louis Park to get the brand name replacement pump. He only uses brand name parts and warrants his work for a year.
    - Louis L.
  • F
    CenterPoint Energy
    .I normally only post positive reviews, but, this needs to be shared.
    Center Pointe Energy installed an American Water Heater in 2009 and I purchased the home in 2011.  The heater has a sticker saying that there is a 12 year warranty.  In the four years that I have had the home I have had to have four plumbers come out to fix the water heater.  Now it is not working AGAIN!   I have been five days without hot water.  American Heater does not provide local dealers with parts and refuses to ship the parts express.  They indicate that I can just wait the week it will take to get the parts.  I have chosen to replace the hot water heater.
    So I called Center Point Energy to see if they would prorate the money from the warranty and they informed me that the warranty was not transferable to a new owner.  This is not written on the sticker on the hot water heater and the homeowner did not indicate this information either.  Then Center Pointe had the audacity to ask me if I wanted to buy a new hot water heater for them.  I asked why I would want to buy something from them that had been totally unreliable and that they didn't stand by.  Really?
    So, I am left with a mess.  My new hot water heater comes tomorrow.
    - Steven A.
  • C
    Durand Group

    A couple years ago I had Chris install a new exterior door for me which went well for the most part other than finding a spot at the bottom of the door that he didn't caulk and exposed itself via a horrible draft that winter. Well about a year later I had another rotted door and called Chris out again. This time he ended up sending one of his workers that ended up not doing a very good job. The door wasn't very square to the house and he didn't pay attention to detail ex: using the non colored screws on the storm door instead of the brown screws in areas where they are exposed. Also his drill slipped and left a decent scratch on the storm door.I asked Chris to come fix the door which he did in a rather timely manner however he didn't actually finish the door that day as he wanted to contact the manufacturer or the door as he thought something was wrong with the door itself...

    Ever since then It's been ongoing of me trying to track him down and him saying he'll schedule me but then I never hear from him. At first he did give me a $100 credit towards his service for the inconvenience. However it's now been a year later and I'm still waiting for him to come back and button up my door and storm door!

    UPDATE October 2014-
    Finally got ahold of Chris only to say that I was confused and that there was nothing else he can do to fix the job, which is so confusing as to this was there things were left with this message:

    "Please accept my sincere apologies for the inconvenience you have experienced
    in respect to the back door I had Kenneth install for you.

    I take pride in ensuring my customer���s satisfaction. Unfortunately,
    Kenneth���s Installation did not meet my company���s high workmanship
    standards. I would also like to add, I did not meet your, or my own
    expectations, in regards to following up and resolving the problem.

    I have been in contact with the door manufacturer and they are not
    willing to replace the door. We can talk in more detail when I come to
    your house to fix some of the workmanship issues. With my years of
    experience, I feel Mastercraft is in the right by not wanting to replace
    the door. Again we can talk in greater detail when we meet again.

    I am going to supply new hinges at my expense for the trouble you have
    had. I am also going to schedule a time with you, in the very near
    future, to personally come over and do what I can to repair, work on the
    operation, and seal the door better.

    I deeply value your relationship with my company and I am committed to
    providing you with the highest level of service. I have added a $100.00
    credit to your account, which can be used on any service my company
    provides, at regular rates as posted on my website at
    The credit is applied to your account and will never expire so please use at your convienence.
    If you have any further questions or comments regarding this matter,
    please feel free to discuss it with me via email, text, phone, or when I
    come out.
    I apologize again for your inconvenience. "

    At this point I was satisfied with how he followed through but then it went into the trying to get ahold of him again and then finally doing so getting the message below basically complete opposite of his message about of trying to fix some of the workmanship issues his worker left.

    From Chris:

    Here are the issues. When you told me that you had a problem I stopped by
    your place right away to take a look and see what I could do. Once I got
    there I found out that the installation was not the problem, but rather
    the door itself as you are aware of as stated in your Angie���s List
    review. If you remember I talked to my rep at Menards and they talked
    with Mastercraft, there wasn���t much they would do about replacing the
    door and hinges. At that point I did tell you I would supply new hinges
    at my expense (approx. $15) because I appreciated your business and
    wanted to help you out anyway that I could.You
    also complained about the way the door fit in the opening. The door is
    installed properly; the problem is that the rough opening in the house
    is not square. Not sure if that is because of the way the addition was
    built or the house has settled over the years. I am not sure what you
    want me to do about that. At the time of my inspection the door opened,
    closed and latched well. There was a little twist in the frame that I
    feel Ken tried to avoid but by installing the door perfectly square, it
    could have caused more issues with gaps. I ran into the same problem
    when I installed the kitchen door. If I remove the door and install it
    perfectly square you are going to be very unhappy with the outcome. When
    I talk about workmanship I am talking about the trim work and finishing
    touches such as caulking around the trim to make it look nice and small
    finishing touches like that. Most contractors do not caulk around the
    interior trim, it���s just not the standard. Now there are things that can
    be done to make the door look slightly better such as cutting some
    wedges to slide behind the trim. It will do nothing to improve the way
    the door fits. Also, when I run into issues like the trim being uneven
    like it is behind the door, I consider it an unexpected problem and I
    normally bill the customer for the additional time.The
    other complaints you had are storm door related. I will start with the
    screws. We use the screws that are supplied with the door; we do not
    bring our own screws. The manufacturer supplies the screws with the
    door. Sometimes on lower end quality doors they supply some colored
    screws and some regular screws. It���s also a fairly common problem, I
    sometimes have extra colored screws in my truck and will use them
    instead, however only if I have them available. If you go and try to buy
    those colored screws you will find it can be difficult.As
    far as the small scratch, that can be touched up. The truth is how you
    do or I know it was ken that put the scratch on the door. Again, I hate
    to say it but with a lower end door the packaging is not great and these
    are common problems with these doors.My
    intentions were to stop by and caulk the door to make the trim look a
    little better, bring some brown screws, foam under the door, possibly
    add a small exterior trim piece under the door if needed and swap the
    hinges all at my expense. Not
    sure what you were expecting but in your Angie���s List review it made it
    sound like it was the first door we ever installed. What really got to
    me was the how happy you were with the first door I installed and called
    me back to do another door but in your review complained about how the
    other door was installed poorly and had bad drafts.Why
    don���t you detail to me what exactly you want done to the back door?
    When you say things like brown screws and hinges, remember that stuff
    was not our fault. The is the way the doors came and with the hardware
    the manufacture wanted the installers to use. I do not want to offend
    you but you truly do get what you pay for when you purchase these types
    of products. Mastercraft is very low end, they are hard to get a nice
    sealed install and it is hard for them to stand behind warranty. When it
    comes to my warranty, I do not warranty manufacturer defects. Meaning
    if the door is the if you have is a problem not just with the door, but the house. Like I
    said earlier the rough opening is not square to the house.Let me know exactly what you want.

    I can't help but feel as though I'm being blamed for buying "cheap" doors etc. so I guess my message is to be aware that giving a marginal review on CL can quickly change the way a contractor can treat you as I was just trying to be honest and hopefully get the company back out to finish some of the "Details" that I was originally told could be fixed or at least attempted to be.
    - Christopher M.
  • A
    Appliance Care
    This was one of the best service experiences I have ever had. They were prompt in getting back to me when I called to schedule, we got an estimate before repair and it was much less in the end. Pleasant to work with and great service. Would highly reccommend.
    - Katie N.
  • A
    Appliance Experts
    Excellent service call!!!  My daughter bought an older house and there were a few problems here and there that dad's have to take care of.  During the process I repaired a couple leaky spigots in the laundry area and replaced the washer hoses along with a faulty outlet.  After I got done I kept getting an "LF" error from the washer.  I didn't have a manual but checked online and found out that the error indicated a water flow problem.  I had pretested the hoses and was convinced that they were okay.  I wanted to find the lint basket but I didn't have a manual or know where where it was.  We ran the cleaning cycle and that seemed to work fine so I was totally lost at that point and decided to call Mark at Appliance Experts (an old friend from hockey) on Monday.  Mark was tried to schedule something Monday but was just a bit too busy to get to us but he kept in contact and scheduled one of his guys (Tom Nergard) for Tuesday.  Tom was great!!!  He was very professional and patient.  He didn't have a manual for the unit but used his troubleshooting experience to verify several things (different cycles and such).  As he went along we discovered the lint basket behind a panel.  The basket was totally full of bobby pins and gunk.  We cleaned it but Tom said that wasn't the problem.  He eventually tracked it down to a failure on one of my new hoses.  What a shock, the anti-flood valve on the hose had failed.  Since the store where I purchased it was only a few miles away, Tom offered to wait while I went there and got a different set.  While I was gone he removed the other hose and cleaned up things.  When I got back he re-attached the hoses and tested everything out.  Presto, everything worked great and with a clean lint basket the drain flow was much better than before also.  Tom also took a brief look at a gas stove I had and made some recommendations there as well.  It was a great experience, solved my problem and I was more than happy to pay for a basic service call to resolve the problems and get everything functioning perfectly.  Mark and Tom rocked!!!
    - Vern C.
  • A
    Appliance Care
    I called Mark on a Monday morning to see if he'd be able to help me out with repairs to my washing machine that had stopped working Sunday evening. After listening to the symptoms, Mark gave me a likely diagnosis and cost, and said he'd have someone out in a few hours (he quoted 11-1).
    The repair person called a few minutes before arriving (on the early side of the estimated time range), was courteous and friendly, and was able to complete the thankfully minor repairs within 15-20 minutes. The cost was at the low end of what Mark had estimated earlier that morning.
    I couldn't ask for better service. I will definitely call Appliance Care again.
    - SCOTT J.
  • A
    Appliance Care
    They could not have done a better job. The owner answered the phone and already knew what the problem was. He sent Anthony out the very next day with the right parts and fixed it right away. They came when they said they would. Super nice guys!

    - SARAH I.
  • A
    Andersons Mechanical Service LLC
    Their service was great.  They diagnosed the problem with our dishwasher and explained exactly when it will be done.  They cleaned everything else and they did what they could under the deal.  They were able to give us the estimate for the repair of the dishwasher.
    - Jennifer G.
  • A
    Mr. Appliance of Eden Prairie & Maple Grove
    We called the technician in hopes of repairing our 20 year old dryer.  After determining the problem he suggested that we consider purchasing a new dryer, even though it meant his losing business on the repair.  I appreciate that honesty and will turn to them again when it comes time to have our new dryer repaired.
    - Kathleen C.
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Appliance Repair Services in Columbia Heights

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