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Find Top-Rated Chaska Gas Fireplace Repair Services

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Gas Fireplace Repair reviews in Chaska

  • A
    They were great!  They were professional, punctual, and friendly.  They removed all the lint and debris from the vents!  They were also helpful in identifying other services that would be helpful with no added pressure.
    - Yoshi K.
  • D
    The service person arrived on time and supposedly cleaned and tuned up my gas fireplace.  I informed them that the fireplace would not start reliably and they said that they could find nothing wrong and that it was working perfectly.  The problem was most likely caused by the electronic start being dirty and cleaning it had solved the problem.  After they had left, the fireplace would not start up so I called them back to report the problem.  After waiting another week, 2 service people came out.  They determined that the electronic starter needed replacing.  They said that they would go back to the office and order the part and call to schedule a time for the repair.  That was the last I heard from them.  After multiple calls and leaving many messages, I finally reached someone in the office and was told that they were going on vacation and couldn't schedule the repair for about a month.  They suggested that I call Fireplace Hearth and Home to do the repair if I wanted it done sooner since they had ordered the needed part from them.  They also said that they were probably not as qualified to make the repair anyway so it would probably be in my best interest to have someone else do it.   I then scheduled the repair with Fireside Hearth and Home.  I was quite surprised when the technician called me over to show me that the fireplace was filthy.  The only part that had been cleaned was the glass.  The rest of the workings were covered in dust and dirt.  Since it had not been used after it was supposedly cleaned, this had to be the condition in which they left it.   I gave the technician the go ahead to clean it, and diagnose the problem which was different from the previous diagnosis. He performed the service and replaced the damaged part.  Once he was finished, the fireplace worked perfectly and continues to do so.  I have tried to reach AAA Anderson to discuss the problem but my calls have never been returned.  I paid Fireplace Hearth and Home for a fireplace tune up that AAA Anderson was supposed to have done.  Therefore, I paid for the same service twice - not a good deal.
    - Ellen C.
  • A
    Very well, as always. Their techs are almost always great.
    - William T.
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Gas Fireplace Repair Services in Chaska

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