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Carpet Cleaning reviews in Chanhassen

Real People ~ Real Reviews ~ Real Results

  • We had mixed feelings about ZeroRez, but overall we were satisfied with the carpet cleaning, but would recommend doing your research and knowing exactly what you want before they come so you are prepared for the “pitch”. Pros: The scheduling process was simple and straightforward, making it very clear what to expect and getting an initial quote. We were initially given a large time window which was reduced as it got closer to the actual time of service. We were always contacted with changes to our service window. The cleaner was careful in our home and put down floor covers and corner guards so nothing was scratched or bumped from the hose. Our carpets were cleaned within a reasonable amount of time and dried fairly quickly. Also, they were never more than slightly damp so we were able to walk on it right away. Cons: The final bill was much more than the initial quote we received because it included an offer that was not valid for the room sizes we had cleaned even though we provided this information at the time of scheduling. Despite asking for a regular carpet cleaning, we felt our tech pitched additional services that we were not interested in. This would have been fine if the tech moved on, but despite his effort to provide the information without a high pressure sales pitch, we felt it came across as too much because he brought it up multiple times despite our reluctance. Because of our hesitancy, he kept offering a new package for these additional services at a price point he hoped we would be okay with. We ultimately ended up receiving part of the service for "free” if we agreed to purchase some of the additional services he was offering. We ended up spending more than we had originally budgeted due to the additional services we decided to purchase, which we are responsible for, but we were not comfortable with the ever-changing service prices and packages. We would have preferred that all service options were given to us in the initial scheduling call, but instead we ended up paying more than twice as much as was originally quoted to us.
    - Austin R.
  • The owner of the business did the job and it went well. What I particularly liked was his friendly. honest personality. He was willing to work with me on the time he would arrive to do the job. That is rare in this day and age.
    - Alison P.
  • Very professional and accommodating. I needed a quick turn around due to new tenants moving in during the holidays. Jim and Paul went above board and worked their schedules to get me in last minute. They were very personable and I enjoyed talking to them about their business. I will definitely use them again for my carpet cleaning needs.
    - Stuart S.
  • We are turning our old play room into a new room for our two-year-old and her furniture arrived far sooner than expected. Thankfully, the provider was able to squeeze us in on a Saturday, rearranging his day to do so. He was on time, fair priced and very pleasant to deal with. Will definitely use again.
    - Andrew L.
  • Jeff arrived at the time he specified, ready to go to work. We had removed all the furniture in preparation for closing on the sale of the house, so there was no furniture that he had to move or work around. He finished in about two hours, cleaned up and removed all his equipment and left the house looking really great. We felt he did a very good job. This was our second experience with his service and we would gladly recommend him to others.
    - Don K.
  • Bartholomew has been to our home for carpet cleaning once before and I loved the outcome.  The same great experience this time.  He does what he says he'll do in his ad.  He gets right down to work and continues until it is finished.  The carpet looks great and it was ready for our company that evening.  I will use his services again.
    - Nancy H.
  • They were scheduled to arrive at 1:00 pm but I received a call this morning that they could arrive earlier if it was convenient for me. I was available at 11:00 am and the service provider showed up on time. He did a wonderful job. Second time I have used this company. I will continue to use them.
    - Laurence R.
  • Dave was very responsive to my call for carpet cleaning at our business. Within two days he was onsite at the time I asked and cleaned our office carpet better than any previous carpet cleaner. Dave knows carpet and how to clean it properly. No need to look for any other carpet cleaners.

    - Gary D.
  • The job was done in a timely manner. I was very impressed with that. It was a bit expensive but worth it. The only thing I had a problem with was the drying time. It took nearly a day for it to completely dry.
    - KAREN C.
  • I should have read my own review from previous service. It went about the same as last time. Only no furniture was broken (which last time it was) The carpets looks great, but other things could have been better.

    The technician was polite but he was 15 minutes later than scheduled. He quoted a price that I thought was high ($400+)and was  for two rooms, a basement, a small hallway and a set of stairs. Other providers would have done the entire house for $250-$300. This did not include scotch guard or any extra area rugs. Our carpets were very dirty, as we had not had them cleaned after winter.  I knew the quality last time was good so I did agree to proceed.

    He spent all morning at the house and would have spent more time if I didn't need to leave for an appointment. He had to rush to finish the stairs. He had asked if he could stay to finish and lock up, which I really didn't feel was safe or appropriate as this is a complete stranger.

    The finished product was great. Carpets are clean and look nice.

    So some good things, but overall I think I will find a better deal and provider in the area in the future.

    - Andrea F.
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Carpet Cleaners in Chanhassen

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