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Hvac Repair reviews in Carlton

  • F
    Twin Ports Custom Climate LLC
    **Summary before the long story**We were charged $118.00 for 10 minutes of checking and 2 aaa battery fix** Twin Ports Custom Climate did not *-inform*-troubleshoot*-return calls** My family recently switched to Superior Fuel for our propane and, when our furnace wouldn't turn on last week, we gave them a call. They, in turn, handed that service need onto Twin Ports Custom Climate. An appointment was made for a Monday service call but not once did TPCC get in touch with myself or my husband to confirm a time. I, myself, called and talked with the receptionist but never received a reciprocated call with when the service man, Chuck, would show up. During my call, I expressed that I would like to dialogue with Chuck FIRST in order to troubleshoot BEFORE he came out in case it was an easy fix. (We had not even turned on the furnace since we had transitioned to Superior Fuel last spring) We did not receive a call from Chuck until he was already on his way and even then he never left a voicemail and my husband didn't recognize the number. He came into the house and asked to see the furnace. My husband was not made aware that there would be a service fee and was told by Chuck, "IF there is a fee, don't worry it will be small." He then did some checking around and asked to see our thermostat. After a moment he asked my husband if we had a couple of AAA batteries, he popped them into the thermostat and the furnace started. He, then, presented my husband with a $118.00 fee. 10 minutes, our own aaa batteries, no attempt to troubleshoot prior to showing up (without notice), no prior disclosure of service fee amounts and policies. I have since spoken with Superior Fuel (they were very empathetic and said they would follow up with TPCC); I have called TPCC twice to attempt and discuss this and have not received any callbacks. I am VERY disappointed with this service. *Update* I sent this review to TPCC prior to posting it here in order to give them time to remedy the situation. They still did not call me back but I did receive an email from the owner, Chad, stating his reasons why it was not their fault. Needless to say, this is not a company that I recommend to anyone. Christy Cloutier
    - Christy C.
  • A
    Randall Brothers Heating & Air Conditioning Inc
    The crew of 3 guys arrived as scheduled at 8am and worked through 6 pm. The gas was not installed yet so Joe returned the next day, after it was hooked up, and started the boiler and did an inspection check. Everything went as planned, the workers were neat and efficient, and the boiler works good. I would recommend these guys. They did a good job.
    - Jean J.
  • A
    Randall Brothers Heating & Air Conditioning Inc
    Joe and his crew arrived exactly when they said they would, about 8am. They worked until about 6 pm to mostly finish the job. Since the gas was not yet ready to go online, Joe came back the next morning to do the initial start up and to make sure everything was working right. The guys were professional, neat, and completed the job as contracted. I am very happy with our new 95% efficient boiler.
    - Jean J.
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HVAC Contractors in Carlton

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