The Polishing Touch Inc

A 191 Reviews

Founded 1983 • Angie's List since October 2006

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Awards & Badges

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Award 2020

Business Highlights

Women Owned & OperatedWomen Owned & Operated
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Licensing

No License Required for Trade
Bonded
Insured
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Hours

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Company Contact

1000 E 146th St Ste 104

Burnsville, MN 55337

Description

Owner Rebecca Hardwick has been in the industry for almost 40 years. She grew up in the Edina/ Hennepin County area. She hand-picks her incredible staff from the local area and has them professionally trained by her veteran trainer. All customers have Rebecca's home office number. The Polishing Touch is ready to take on your business as soon as you call- most times even if you need next day service. Please call or email soon to discuss rates! Award winning....

Verified Reviews

191 Total Reviews
Reviews by Rating
A Rated
160
B Rated
17
C Rated
3
D Rated
8
F Rated
3
Read reviews by category
house cleaning (188)floor cleaning (21)window cleaning (11)blind cleaning (7)tile installation (1)
Showing 1-10 of 191 reviews
D

RATED

10/08/2020

As of 9/2020 the vendor quoted a minimum rate of $175 plus tax for ongoing appointments. I was given a rate of $165 plus tax after an on-site walk-through of my home determined that it required less work. The first "introductory" visit was quoted as two staff at $100 per hour plus tax. The first visit took 1.5 hours ($150), but I was charged the minimum which was not made clear at the outset. The ...

DESCRIPTION OF WORK
General house cleaning

CATEGORY blind cleaning,house cleaning

COST $177

SERVICES PERFORMED? Yes

WORK COMPLETED ON 09/24/2020

A

RATED

08/25/2020

They did a very nice job. They always shows up on time.

DESCRIPTION OF WORK
Full Housecleaning Service

CATEGORY house cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/20/2020

A

RATED

08/24/2020

They come regularly and they have been excellent. They do an outstanding job and Rebecca, the owner, is on top of things and is very accommodating as well. They are all very efficient and are wonderful to work with. The girls who clean are timely, thorough, and pleasant. I would highly recommend them and I will definitely hire them again.

DESCRIPTION OF WORK
They have cleaned our home for about 2 years.

CATEGORY house cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/10/2020

A

RATED

08/19/2020

The crew was friendly and very professional. They did an excellent job with the cleaning. It was a pleasure to walk into a sparkling kitchen.

DESCRIPTION OF WORK
House cleaning

CATEGORY house cleaning,floor cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 08/19/2020

A

RATED

07/21/2020

I called after the 2 ladies had finished and my daughter was ecstatic with the freshness & sparkling surfaces of all the floors, baseboards, the bathrooms & kitchen, and the windows! Everything was cleaned to perfection! Thank you, Rebecca! You are on my speed dial now.

DESCRIPTION OF WORK
I wanted the whole house professionally cleaned as a gift for my daughter.

CATEGORY ceramic tile,house cleaning,window cleaning,floor cleaning

COST $425

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/20/2020

SERVICE PROVIDER RESPONSE

Dear Customer , I am so glad you were happy with the service, we do have awesome staff. Thank you, Rebecca
A

RATED

05/15/2020

Fabulous company. We have used PT for many years, especially helpful when he had 3 children, 2 dogs, and 2 cats at home. They are trustworthy, dependable, and communicative. They helped us when we transitioned homes for deep cleaning. They would also alter their scheduled times when we needed a cleaning before an entertainment event. Finally, we loved that they have long time employees who worked ...

DESCRIPTION OF WORK
House cleaning

CATEGORY blind cleaning,house cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/14/2020

SERVICE PROVIDER RESPONSE

Thank you for the wonderful review. Rebecca
A

RATED

02/04/2020

It went very well she was right on time she did everything I had asked her to do Example deep clean all bathrooms plus kitchen vacuum floors etc. Yes I would hire her again in a minute. I have also recommended her to a neighbor as well. Thanks Angie’s list for being so thorough In hiring quality people for the job. I know for other projects I will definitely go through Angie’s list and recommend o...

DESCRIPTION OF WORK
House cleaning

CATEGORY house cleaning,floor cleaning

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 02/04/2020

SERVICE PROVIDER RESPONSE

Thank you for the great review. Rebecca
D

RATED

01/15/2020

I started using the Polishing Touch Cleaning Service on a monthly basis in April of 2019. They had consistent employee turnover issues and canceled the August appointment due to the lack of workers. The sales pitch was for “high quality work” and the initial cleaning was just that. Since then the quality has steadily declined and no longer meets expectations. Although the owner, Rebecca, initially...

DESCRIPTION OF WORK
General House Cleaning

CATEGORY house cleaning

COST $188

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/14/2020

Images

Photo for The Polishing Touch Inc - 1000 E 146th St, Burnsville, MN - 38331528

SERVICE PROVIDER RESPONSE

Here is the bottom line on this customer. In my entire career which is over 40 years I can count on one hand the number of clients that I did not want to service anymore. I knew I would get a bad review the next day and we did. I have the right to end a relationship with a client if I feel I need to. I did and I am sorry. Thank you, Rebecca
D

RATED

01/10/2020

This company cleaned our home bi-weekly for over a year a couple of years ago. I should have written my review when I stopped using them. The staff was not consistent. The first cleaner was OK, but left the company for a job cleaning airplanes, There were many others after that. The best team (husband and wife) was great, but Rebecca criticized them for taking too long to clean our house. My last ...

DESCRIPTION OF WORK
general house cleaning

CATEGORY house cleaning

COST $120

SERVICES PERFORMED? Yes

WORK COMPLETED ON 01/09/2017

SERVICE PROVIDER RESPONSE

I am so sorry customer that this happened. I have to re fresh your memory on when you were a client. Your last clean was June 24th 2015 and if I remember correctly we needed more time to clean your house and you did not want to pay for the extra time. As far as how I treat my staff over 3/4 have been with us for 2 to 12 years, I try my hardest to help them anyway I can and and treat them with resp...
A

RATED

11/26/2019

good i had 3 cleaners that did a good job, ill definitely will use again!

DESCRIPTION OF WORK
mentmy whole apart

CATEGORY house cleaning,floor cleaning

COST $269

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 11/19/2019

SERVICE PROVIDER RESPONSE

Thank you. I am glad you were happy. Rebecca

Services Offered

Housecleaning. Move in & move out cleaning. One time cleans. Apartment & condo cleaning. Cleaning of entire house . Make beds & change sheets. Wood Blinds

Services Not Offered

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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Check, Visa
Emergency Service
No
Warranties
No