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Optometry reviews in Burnsville

  • A
    My teenage daughter and I had a great experience. The on site doctor was fabulous - a very thorough exam with state of the art equipment. LensCrafters was able to make my daughter's glasses in 1 hour and they turned out perfectly. We will definitely be back. The entire staff was very professional.
    - Joyce G.
  • A
    She has always been very good. I have been very pleased. They have up to date technology. They continue to follow up with me. They are a good firm. My family also goes there. The staff is very good. The main staff have been there for a while. They do also take walk ins. They are very clear with explaining things to me.
    - Karen E.
  • A
    We had a great experience at Apple Valley Eyecare and will definitely be going back. My husband and myself both saw Dr Gerber. He was great. Very professional and I can't say enough about his patience. I have a 3 year old who did not want to leave my lap. It didn't bother him one bit. In fact, he included her and made sure he talked to her before doing anything to my eyes...even making cute references so she wasn't scared. I was very impressed! Everyone in the office was very friendly and helpful. They treated us as though we had been patients for a long time. Well now we will be. I would happily recommend them.
    - Kimberly C.
  • D
    My daughter has glasses and contacts and has been going in for eye exams yearly regularly with no issues. She had been fitted with contact lenses a couple of years ago with no issues or concerns. I called McDonald on Wed. 3/12 to make her eye exam appointment. Then I called back to ask and confirm that there would be no extra charge for a contact lens fitting because she already had contacts. The person who answered the phone said that was correct. There would be no extra charge. I sent my 18 year old daughter on her own to the appointment. I told her there would be no extra charges or fees to pay. She called me after the appointment to say that she had to pay $75 for the contact lens fitting. I couldn't believe this was true because I specifically called the day before to confirm this! I called immediately and talked to Vicki. She told me there were some new people answering the phones and they told me the wrong information the day before. They assumed I had been to MCDONALD already or in the past and once you've been fitted for contact lenses at McDonald, then you don't pay again, but because my daughter was a new patient, she would need to be fitted and charged a contact lens fitting fee. I expected the eye exam and then a prescription would be written for glasses and contacts. The Doctor did not like how her current lens fit her eyes and suggested a different kind of lens and brand so that also led to the $75 lens fitting which is evidently usually $114 and for some reason we were only being charged $75? I don't know why.
    My daughter is going to college and was not expecting to pay $75 at the appointment. Had I been told on the phone the day before about the contact lens fee, I would have called around to the other providers on the list to compare prices. I did not appreciate the surprise and being told incorrectly the day before when I specifically called to find out if there was going to be a charge for this.

    - Audrey R.
  • B
    Great service and fulfilled eyeglass requirement well.  Thought the price was a bit steep based on the Angie's purchase, but overall very pleased. Completed by Wayne Hanson responding for my wife Carolyn Hanson.
    - Wayne H.
  • A
    I have been to Complete Family Eyecare twice, two consecutive years. Both times I had an overall very good experience. The staff genuinely cares and makes sure everything is taken care of -- from welcoming you, to scheduling, to billing. They are thorough and friendly. Dr. Reinders is attentive and also thorough. I had been to a couple different eye doctors to try to find contacts that work for me. After many, many, many attempts, Dr. Reinders was the doctor who patiently went through options and finally (!) found me contacts that work. He listened and addressed all my concerns. I'm very happy with this office, the staff, and the doctor.
    - Alisyn B.
  • A
    Dr. Hurst is great. She remembers who I am and takes the time let me ask questions and explains my eye care. Her staff is friendly and it feels like your part of a family at The Family Vision clinic.
    - Tammy W.
  • B
    We started visiting Apple Valley a few years ago. We were first attracted because of their late and weekend office hours and have had no complaints with the service quality. The staff is always very friendly and helpful.
    - Christa H.
  • A
    I have been going to Complete Family Eye care now for 2+ years.  Dr. Reinders is personable, approachable and most important, very knowledgeable in his craft.  Every step through the process, from setting up an appointment, to rescheduling at the last minute as I had a sick child, to the examination to selecting and fitting eye glasses is performed with honesty and integrity.  I would recommend them 100% to anyone looking for quality eye care.
    - MICHAEL G.
  • A
    Exam went well overall, Doctor found some items of concern and has me on a schedule to help improve findings, and also has set me up for another appointment in two weeks to see how treatment is progressing.
    All during the exam, Dr. Paulsen kept me informed with regard to what she was finding and in several cases, stopped and provided a more complete explanation. She also provided me with a number of handouts to read after the exam was completed.
    This is a very personable and easy to work with doctor. Do try and get her for your next eye exam.
    - Dave N.
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Optometrists in Burnsville

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