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Large Appliances reviews in Bloomington

  • C
    Started out great, loved the quality of materials and workmanship. It was VERY slow, and is still not "officially" complete since they didn't do a final walk-thru and are not responding to multiple requests for proof of warranties (appliances are supposed to have included a 5 yr warranty) and also to rebates they didn't send in. The project had to be paid 100% 2 months in advance and the rebates were not given because we never received receipts and they didn't actually install the appliances until 5 months later. I have repeatedly emailed Lowes in S St Paul, with replies basically saying people have left and someone else is handling this, but we NEVER heard back beyond this. VERY DISAPPOINTED in Lowe's and their lack of follow-up and standing behind their work and contract.
    - Karen A.
  • A
    MN Plumbing & Appliance Installation
    Very well. Did a great job and did it in a professional manner and for a reasonable cost. The installation was included with the purchase of the dishwasher but we had to pay for the extra plumbing work.
    - Craig S.
  • A
    A C Carlson
    It isn't often that you find a company that provides such superb service, but AC Carlson is one of those companies. We've purchased several appliances over the years from them (washer/dryer, dishwasher, stove, refrigerator and two microwave ovens). We felt that their prices were fair and they offered a good selection of products. Where they really excel, however, is in their customer service. Earlier this year I accidentally burned up my microwave. (user error) It happened just before Labor Day weekend and I was leaving on Monday for an extended trip. They were great to work with and let me purchase over the telephone and arranged for  someone to deliver and install, even with the holiday weekend coming up so that I could handle it before I left. Then at midnight on a Friday night in October I discovered that we had water leaking from our refrigerator all over our kitchen floor. Normally, it wouldn't have been a big deal, but I know that it is difficult to find a repair person willing to come on a Saturday, and again, I was leaving early Monday morning for an overseas trip! I called Saturday morning, not very hopeful that I could get it sorted out before my trip and trying to figure out what my plan B would be, but Dave Carlson was a gem and came out that morning to repair it himself! You couldn't ask for better customer service than that! I can't recommend AC Carlson highly enough! If you need to buy an appliance, I highly recommend you give AC Carlson a call!
    - Margaret M.
  • D
    Warners' Stellian Appliance
    I got the delivery and haul-away option, which is good.  No hassles figuring out what to do with old grill.  Scheduled delivery for Saturday, April 18th.  They offer 2 hour window and a 30 minutes heads-up call.  Around noon on Saturday, I called to see where we were on route, they had no record of delivery.  I then called the store, spoke with salesperson who helped me.  He said he remembered selling me the grill, apologized for the mix-up, he wasn't sure how the dates got changed.  He told me it could be delivered on Tuesday, I explained we weren't home.  He stated not a requirement, so that great, let's do it.  I was annoyed about the missed delivery because we had purchased a bunch of stuff for grilling Saturday but whatever, mistakes happen.  On Tuesday, I get home around 6pm from work, look in backyard, grill was delivered but not covered.  It happened to be freezing rain, so my new $1000 grill is covered in freezing rain.  I go out back to put make shift cover on it and find that they don't install the grates and various other odds and ends.  I called about my missing grill cover and that there were unassembled components inside the grill.  He explained that when they deliver grills, they don't always put in the burner covers and grates b/c if the purchaser is moving the grill, they can get scratched.  If the grill is "in its final location" they will install grates and burner covers, etc.  None of this is mentioned during the purchasing process or scheduling of delivery.  
    The person with whom I spoke was really apologetic about the grill cover not being delivered and had it delivered the next day.  The following Saturday, I watched a YouTube from the Napoleon website to try and figure out if I had the burner covers installed properly b/c it isn't clear from picture. Couldn't figure it out, called store and spoke with someone who wasn't very helpful.  I am not a grill assembly expert and found him to be a little condescending.  Ultimately, I had to drive back over to the store to look at floor model.  Again, for $1000 I don't want to put something on top of burner incorrectly and break it.  
    I will note that we used same store and company for our refrigerator purchase and everything went smooth.  To be fair, I should have posted a review on that one as well - it was last year.  This grill delivery was a debacle.  They should have not even charged me for the cover given that it didn't get delivered until the 2nd time they came to my house and the day of delivery my brand new grill was covered in freezing rain.  I suspect if you are home when they deliver it, they would be happy to finalize the assembly, answer questions, so just be cautious about getting it delivered when you aren't home.
    - Joel G.
  • A
    Tony's Appliance Inc
    We were in need of new fridge ASAP on Friday morning.  Went to Tony's Appliance in Burnsville, found just what we wanted and expected to have to wait a week or two as is usually the case.  We were not looking forward to all that time with food in coolers.  As luck would have it, Tony's had the one we chose in stock and delivered it to us 3 hours later.  Easter dinner was saved...fridge is working great!  Can't say enough about the great people there.  Stephanie the sales rep was very helpful and friendly, Mike and Tony were so good to accommodate a fast delivery.  (They also said if we had to wait they would have supplied a "loaner" fridge to us.)
    We give them an A+ for customer service.  From now on we are going straight to Tony's for appliances and repairs. 
    - Jane O.
  • A
    Warners' Stellian Appliance
    I used the Edina location and they were excellent. They had knowledgeable staff and good installers. There were no issues. It was really a good price. They beat out a lot of other places. The installers were on time.
    - Gianna D.
  • A
    The sales person was very helpful in giving alternatives and suggestions and worked with us to get the best price and most rebates.
    They were delivered on time and the delivery people were great.
    - Marilyn N.
  • A
    They sell and service appliances. I purchased several large appliances from them. I have check out other places but keep going back to them because they are competitive. The service that they do is excellent! If there is a way they can help you over the phone they will. I would recommend them.
    - Darrell B.
  • A
    Warners' Stellian Appliances
    They were superb, timely and professional. They worked hard but didn't rush. When the inevitable little glitches came up they were good at solving them and we couldn't have been more pleased. I will use them again in the future.
    - Helen L.
  • F
    Buyer Beware - the Delivery Service is TERRIBLE and Customer Service is even worse. We had three major problems. 1. When removing our old oven, they broke glass all over my kitchen floor and did not try to clean it up - they were just going to roll the dolly over the broken glass. I had to stop them so that I could sweep the floor to remove the glass so that they did not grind it into my hardwood floor. As they removed the oven from my house, they also sprayed glass all over my sidewalk and driveway and never said a word about it. 2. When I purchased the range, I was told the range would be wired with an electrical plug and paid $15 for the plug. The sales person also called three days before the delivery to verify what type of electrical outlet we had so that it could be wired correctly. When they called, I had an electrician at the house at that exact time installing the outlet, so I was able to specifically tell them the type of outlet. When the range was delivered, there was no plug attached and the delivery guys told me that it was my responsibility to have an electrician wire the plug to the appliance. Had I been told that the appliance would need an electrician to wire the plug, I would have only had the electrician come once after the appliance was delivered, rather than needing two trips. This resulting in the need was a second electrician trip (an extra cost of over $150!! . 3. When bringing the range in my front door, they somehow pulled the wood trim that holds the screen door to the house away from the house. The trim was about 4-5 inches away from the house at the top of the door the the trim hanging at an angle such that the bottom of the trim was still close to the wall. They never said anything to me about this. They just put the range in the kitchen, gave me my paperwork, had me sign a form stating that nothing was damaged, and left through a different door. As they were pulling away from my yard, I noticed that the screen door was not shut properly. I ran after the truck to get the delivery guy's attention (running over pieces of broken glass without shoes on!!) They came back and tried to hammer the trim back, while I called the sales person to express a complaint. They were unable to properly repair the damage, so they gave me their supervisor's phone number and left. The sales person with whom I was on the phone with said to also talked with their supervisor. I have since spoken with the supervisor and several people at All Inc. Each person says that their delivery guys did not damage my door - that it was "normal wear and tear". My door and trim was fine when they arrived and broken when they left - that is NOT normal wear and tear!!
    - L G.
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Kitchen Appliance Sellers in Bloomington

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