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RV Dealer reviews in Blaine

  • A
    This is our second major service expenditure at Hilltop, and this proved to be a good investment, as well.  Hilltop is exceptional at diagnosing the issues we describe, and providing effective solutions. 

    1. The CO sensor didn?t indicate during their testing, a new OEM sensor was $200, and the real problem could be certain wind conditions.  So, by Hilltop?s recommendation, we got a countertop CO sensor, with digital display, from the hardware store.  If we get another indication, the digital display will not only give us the actual CO level, but redundancy as well, for only $35.

    2. The sideswiped area, about 15 feet long, looks as good as new.

    3. Rear view camera conversion was well done.

    4. Hilltop recognized that the slide was poorly aligned, corrected the misalignment, and replaced the seals damaged by the misalignment.  The slide finally pulls in square, and the seal compression looks balanced.

    5. Hilltop touched up the paint on the bottom edges, and applied film strips.  Well done.
    - BART A.
  • F
    Let us say upfront, we don?t typically write unfavorable reviews:  our focus is on finding good sources, and letting people know about them.  We've made an exception in Pleasureland's case.  Despite being the only Winnebago shop in our area, they have consistently proven, they are not a good source, for either service, or parts, for Winnebago?s.

    Regarding service, we'll provide three representative examples. 

    1. When Pleasureland installed a release cable on a swivel chair, they kinked the cable so badly, that the swivel was very hard to actuate, and with a few months of use, the cable broke.  When we raised the issue, at our next service appointment, service gave us another cable, free, and suggested we install it ourselves, which we did.  When we installed it ourselves, it worked fine, and it will likely last a long time. 

    2. Pleasureland replaced one of our leveling jacks without issue. 

    3. When Pleasureland serviced our slide, and replaced our slide topper, they forgot to adequately pre-load the retracted slide.  On the way home, in cross-winds, while going over a bridge, over the river, my normally mellow wife could see daylight between the slide and the slide opening (her reaction was not mellow).  So we pulled over, as soon as we could, extended and re-pre-loaded the retracted slide, got back on the road, with extreme care, to confirm that the only issue was a failure to pre-load the slide, which was the case.  But when we got to our destination, and had more time to look at the slide, it seemed like the slide was cocked.  We began to time out on patience, as a result of the release cable experience, failing to adequately pre-load the retracted slide, along with other issues we won't go into, and we began looking for another RV shop.  When we asked a reputable, but non-Winnebago RV shop, about the slide, they immediately noticed that the slide was mis-aligned.  Accordingly, we paid them to fix Pleasureland's oversight, and they did a good job.  In our case, getting our Winnebago serviced, at the local Winnebago shop, had gotten to the point, where it was just too unreliable, and too much of a hassle. 

    Regarding parts, when the parts were on hand, they did a good job.  Unfortunately, the parts typically weren't on hand.  We'll provide three representative examples of getting parts that weren't on hand (they had to be ordered from the Winnebago Factory, in Forest City). 

    1. We ordered an air conditioning valve, that we desperately needed, to get installed, for an upcoming trip, and were assured it would be in, by when we needed  it.  As our deadline approached, despite numerous calls to Pleasureland, the right person was never available, so we finally called Winnebago in Forest City, to see if they had even shipped the part to Pleasureland.  The Winnebago Factory had no record of the part even being ordered by Pleasureland.  So we drove to Pleasureland, hoping that, face-to-face, we could sort out what was going on.  We initially thought the Parts person was clueless, and were about to give up, but fortunately, someone overheard the conversation, and told us where we could get the part locally.  When we stopped back, a few days later, we finally discovered that the Parts person wasn?t clueless, they just didn?t want to tell us Pleasureland had never even ordered the part.  When we asked how we might avert this issue in the future, we were told that the right person didn?t happen to be in at the right time, and that e-mailing in requests would help ensure a more accurate and timely response. 

    2. We needed weather stripping for the engine compartment.  We were told it might not be available any more, by the Parts person we?d learned not to trust.  Accordingly, we e-mailed the request in, as requested, but despite a re-send, never got an answer.  With another upcoming trip, and running out of time, we went to the reputable non-Winnebago shop, who called Winnebago in Forest City, and got the weather strip for us, in a few days. 

    3. The final straw was a drawer slide.  A simple e-mail resulted in no response.  A re-send; no response.  We googled for an internet source for Winnebago parts, e-mailed them with a description, they e-mailed back the part number and the price, we called them with a credit card number, and we received the slide later that week.  In our case, getting our Winnebago parts, at the local Winnebago shop, had also gotten to the point, where it was just too unreliable, and too much of a hassle.

    There are some good people at Pleasureland, and everyone has bad days, and in that regard, we feel badly having to write such an unfavorable review.  But after the numerous second chances we?ve given Pleasureland, it has become painfully evident, that for whatever reason, Pleasureland has a lot more bad days than the norm, at least when we need help, and no amount of patience, on our part, appears adequate. 

    We now get our Winnebago serviced at a non-Winnebago RV shop, that has repeatedly proven, to be far superior, at servicing Winnebago?s, than Pleasureland.  And we get our Winnebago parts, at an internet source, for Winnebago parts, that has also proven, repeatedly, to be far superior, for Winnebago parts, than Pleasureland.
    - BART A.
  • A
    The caulking on our Winnebago began to look suspect.  When we went to our Winnebago Shop, they felt they were pretty busy, and they didn't feel any expertise was required, so they recommended Plan B; that we do it ourselves, and get our caulk at a lumber yard.  When I mentioned that the Winnebago manual seemed pretty specific about what caulk to use where, the Winnebago Shop didn't seem to think it needed to be that complicated.  So we followed the Shop?s advice, and caulked the suspect areas with the caulk the lumber yard salesman told us to use.  Unfortunately, it didn't weather well, we Gorilla-taped in the interim, and we began to look for an RV shop that knew caulking.  
    In the meantime, the list of issues with our Winnebago Shop was growing in other areas as well, and we began to ?defer? all issues, that could be deferred, while we accelerated our search, for an RV shop we could count on.
    Of the RV shops we checked out, Hilltop seemed to know the most about RV caulking.  Hilltop parts had a broad selection of RV caulk, and clearly explained where to use each type of caulk.  As it turns out, there's a lot more to caulking than our Winnebago Shop appeared to be aware of.  For example, the caulking we were told to use at the lumber yard, reacted with the original Winnebago caulk, which is why it wasn't weathering well.  In the end, rather than buy caulk from Hilltop, we decided to bring our RV into Hilltop, and have RV Caulking Experts, check out our situation.  That was Plan A in the beginning, and it turned out to be a good plan.
    As Hilltop began to inspect the caulking on our RV, they kept us abreast of their approach, and their findings.  In our case, they recommended starting off with a full set of diagnostics.  The diagnostics were accomplished by lightly pressurizing the entire shell, and then bubble testing the exterior, to pinpoint all the leaks.  That?s how they discovered that the skylight was cracked; it wasn?t visually obvious.  As Hilltop was keeping us abreast of their findings, and recommendations, we began to query Hilltop about our ?deferred? issues.  As Hilltop responded to each additional query, their overall RV expertise became crystal clear, and we moved our list of "deferred? issues to our Hilltop work order.
    Our backlog of ?deferred? issues is behind us, and we know where to go in the future.
    - BART A.
  • B
    Great! The tech was on time and knew what he was doing. He explained what he was going to do, gave me updates and explained what was wrong. Excellent experience.
    - Eric K.
  • A
    Great. The repair technician was great. Took care of the issues with no trouble.
    - Eric K.
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RV Dealers in Blaine

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