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Grill Repair reviews in Anoka

Real People ~ Real Reviews ~ Real Results

  • They offered a good price and arranged for the delivery as promised. The first issue occurred with the condition of the product that was delivered. The grill had tape residue that was not easily removed so I called and they sent someone out to clean the grill of we also realized that our smoker tube was listed as delivered but we did not receive it. It took the person they sent 40 minutes to clean the grill which tells you a bit about how bad this residue was. Our purchase was close to $2,000 so not something that should show up looking as if it has sat outside for the winter. Then we went to use the grill and could not find the extension cord that was needed for the lighting in the grill. We realized that we did not receive any product guides or informational material. We called the manufacturer of the grill to find out what should have been in the box and they confirmed that it should have had an instruction manual for the grill and rotisserie as well as the extension cord for the grill. I called Condor Fireplace and Stone and talked to the salesman who sold us the grill. I explained that we should have received one package with the grill that had the items we were missing. He stated he would look for this in the assembly area and would email me the instruction manual. I never hear from him again. At this point we called the manufacturer directly and they took care of what we needed. We are adding a deck to our house this year and were thinking about some stone work needs. After this level of service for just a grill we will take our business elsewhere.
    - Becky f.
  • I paid over $80. for a gas regulator, brackets, and tubing with fittings, and they charged me a restocking fee after bringing them back within a week. They were not special order items, they simply had them in the back room about a 30 foot walk to put them back in the bins where they originally were. I bought a 10 foot hose and some fittings and all the money I got back was $11. I felt ripped off and feel that I was over charged for what I bought. Then to be charged for restocking? I will never go back to them again...
    - Curtis L.
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Grill Services in Anoka

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