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Chimney & Fireplace reviews in Anoka

  • F
    I stopped in the showroom on a Friday and requested an appointment. The woman said they would call me the next day to set up an appointment, which they did not so I had to call them. Mike called me back and set up an appointment time. He showed up, took a look at my project and emailed me a bid the next day which I agreed to. I asked some clarifying questions about the vague estimate, and found out the quote did not include venting the fireplace. When I asked him to requote, he then said the fireplace was too big and said "You said it was hot when you stopped in the showroom" so they are turning down my business. He was not in the showroom, so what does the fact I was hot matter? I wanted the fireplace as a divider in the room, and he said he was not going to put it in because the room was too small. (The main level is wide open with a staircase in the middle, so what room?) He also said he did not like the fact I asked if it had a remote because I should have read that in the literature and he did not like the fact that I did not want to see the fireplace work in the showroom. First of all, when I was in the showroom, I all of sudden felt I had to throw up. That is why I was hot and did not want to mill around the showroom for 45 minutes. Second, the fireplace I wanted was not hooked up, so how could I have seen it run? Overall, dealing with them was odd and I would never recommend ANY company that provides vague quotes and then turns down business when you ask questions. The world is changing, and the day of just having "some guy" do the work is over. People want information on warranties, what is included, etc. If he was so concerned about my unhappiness with the product, why didn't he tell me when he arrived and offered a different product or model? He only turned down my business when I asked for more details on the quote. By the way, I did end up throwing up after I left. I had food poisoning.
    - Denise G.
  • A
    It went great! The first time we had a guy (don't remember his name because my husband was here and I was gone) vacuum out our dryer vent. We just bought the place and it was completely backed up. He did the best he could and got a lot out. When we hired this company again through Angie's List to clean and inspect our fireplace, a man named Mike came. He seriously is the best. He goes above and beyond! He inspected and showed us how to use it and then when I brought up the dryer still having problems, he figured out the problem and vacuumed it out again for free. He was down to earth and very friendly. We will definitely be hiring them again.
    - Angela A.
  • A
    The price was the most reasonable of anywhere I checked. He did an excellent job. If I ever needed that type of work again, I would use them. Two to three people came out to do the service and they left the area clean.
    - Nancy R.
  • A
    Very well, it was a complicated installation with the existing fireplace having to be cut out with a torch and with both natural gas and electric lines run to the fireplace. Everything got done on time and looks exactly as advertised despite the additional subcontractors required to do the job.
    - Dirk K.
  • D
    They offered a good price and arranged for the delivery as promised. The first issue occurred with the condition of the product that was delivered. The grill had tape residue that was not easily removed so I called and they sent someone out to clean the grill of we also realized that our smoker tube was listed as delivered but we did not receive it. It took the person they sent 40 minutes to clean the grill which tells you a bit about how bad this residue was. Our purchase was close to $2,000 so not something that should show up looking as if it has sat outside for the winter. Then we went to use the grill and could not find the extension cord that was needed for the lighting in the grill. We realized that we did not receive any product guides or informational material. We called the manufacturer of the grill to find out what should have been in the box and they confirmed that it should have had an instruction manual for the grill and rotisserie as well as the extension cord for the grill. I called Condor Fireplace and Stone and talked to the salesman who sold us the grill. I explained that we should have received one package with the grill that had the items we were missing. He stated he would look for this in the assembly area and would email me the instruction manual. I never hear from him again. At this point we called the manufacturer directly and they took care of what we needed. We are adding a deck to our house this year and were thinking about some stone work needs. After this level of service for just a grill we will take our business elsewhere.
    - Becky f.
  • A
    Excellent work in a very short time. They were prompt - actually coming earlier so I could get to a meeting on time. They were neat and efficient. They also took pictures of structural issues - the pipes and crown are cracking and need repair. He took detailed photos, explained the issues and recommended another repair person.
    - Corinne S.
  • A
    Ben called me when he was on his way to the house, as I was promised he would do. He showed up, right on time, and went straight to work. He did say that the chimney was in need of cleaning, which was no surprise since it had been a couple of years -- and probably 50 fires -- since the last cleaning.
    While he was cleaning, he did mention that a chimney cap would be recommended because there were signs of early water damage to the interior of the chimney. There was no pressure to have him install the chimney cap, but he did say that, if I chose to do it myself, it should be done ASAP since more water coming down into the chimney would only do more damage to it.
    I agreed to have him install the chimney cap. He didn't have one in his vehicle, but, after a call to a co-worker who was in the area, he did find that he could pick one up from that co-worker and come back to install it right away.
    Overall, I would say that I was extremely pleased with the work done... and the experience of having Ben as the technician. He was thorough, professional, and detail-oriented.This company gets my highest rating. Good Job!
    - Jon E.
  • A
    We purchased a new home and our fireplace didn't seem to be throwing much heat.  It also made a loud noise once the fan kicked in for a while.  Since I was calling in late fall I expected to have to wait a bit but I got in within two weeks.  Very friendly and accomodating to schedule.  The guys who came were professional and friendly.  They called in advance of their arrival and came equipped with tarps and vacumns to keep the area clean.  They gave it a thorough cleaning and showed me how to position the fan motor so it wouldn't vibrate against the frame.  They added more stuff to make the flame look real among the logs.  And they are so fast!  Very helpful taking the time to explain what they found and what they were doing.  And they didn't mind my little dog watching!  Our fireplace looks and works beautifully now!  They will be our go to for all our appliances moving forward.  Thanks a bunch!!
    - Donna J.
  • F
    The provider failed to show for two appointments. The first appointment we made we had to call an hour after the appointment time, only for the provider to make excuses such as, "My wife changed the appointment to cancelled," and "I had someone quit on me today." This may be the case, but regardless, the lack of communication in this company and with their potential clients is appalling. The owner, having good intentions, stated that he would come at our earliest convenience to do the job himself.  After half an hour past the SECOND appointment time, and no call and no show, we called and were greeted with voicemail twice. We will be taking our business elsewhere.
    - Amber P.
  • A
    It went great!  They showed up on time and were very friendly.  They were great with the kids when they had questions about what was going on. Both fireplaces look wonderful, we will definitely be using them in the future.
    - Angela A.
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Chimney And Fireplace Contractors in Anoka

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