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Mold Removal reviews in Andover

Real People ~ Real Reviews ~ Real Results

  • My insurance company recommended Integrity Restoration to fix some water damage.  Very big mistake!  When Integrity completed the job stating everything was taken care of the rooms still stunk like mold and wet carpet.  I brought in a different restoration company and they found additional mold and issues Integrity didn't even look for.
    Integrity didn't take any drywall down in one room (the second company did and fond mold), they said the carpet was fine (the second company showed me where it was coming apart and all of the water stains), the dehumidifiers Integrity left kept shutting on its own leaving the room full of moisture (the second company measured a 60% moisture level when it should be around 30% this time of year), the cement was still at 99.9% moisture.  The wall studs had mold on them, Integrity didn't even check.  
    In addition to doing a poor job Integrity was very unprofessional as well.  They didn't put up any plastic to protect the rest of the items in the room while they cleaned while the second company did.  Integrity workers left their boots on without any covers dirtying our new carpet.  Very unprofessional.
    Please for the sake of your and your family's health do not use Integrity Restoration to fix water / mold problems!
    - Dan S.
  • In a word: EXCELLENT!
    Vicki is both an expert and a professional in every sense of the words. 
    She was far and away the most knowledgeable contractor I've dealt with on this issue. And unlike the other 'experts' in the field, she is actually certified by the ACAC, indicating that her integrity is a step above those of her peers.
    In addition, she is genuinely concerned with the sheer number of fraudulent hucksters in the mold remediation industry, and is pushing for regulations to prevent people from being I had been by other contractors.
    I would not hesitate to recommend Vicky to anybody  with a mold issue. I'd be happy to discuss my experience with anybody.

    - doug l.
  • THIS MAN IS A FRAUD! Despite the fact that he guaranteed
    that his work would fix my problems, I?m completely dissatisfied with the results,
    and I?m out $620 dollars to boot. I?m going to have to hire another mold
    remediation expert to test the area, as there is still significant staining
    remaining on the walls. I think maybe I should hire a lawyer as well.
    My experience is as follows.
    I?d had a leaky pipe this past fall/winter. I personally removed some drywall
    to try and find the source of the problem, and discovered extensive mold
    growing inside the walls. So, as any responsible adult would do, I called in
    several mold remediation companies. The diagnosis was unanimous, I had Stachybotrys,
    a dangerous type of mold growing in my basement.
    Despite the fact that they canceled our first appointment
    without notice, I hired Jensen & Jensen to remediate my mold problem. Mr. Nick
    Jensen arrived at about 6pm on 7/8/15. Upon, Mr. Jensen?s arrival he made no
    effort to investigate the problem. He did no testing whatsoever and he made no
    effort to try and determine how extensive the mold problem really was. He
    simply started spraying the area that I had uncovered, as well as the outsides
    of the walls and ceilings in the surrounding area.
    Furthermore, Mr. Jensen did not disclose the product he was
    using, saying only that it was proprietary mix. When pressed further he
    asserted that it was ?inspired by God?. That?s a quote.
    The next day Mr. Jensen disclosed by text that his mix included
    ?zinc borax white vinigur salt silver?. That?s also a quote. He also added that
    the ?silver? comes from ?3 silver coins? that he ?placed at the bottom of the
    vat?. Again, that?s a quote.
    The last ingredient in Mr. Jensen?s concoction was some type of ?eucalyptus?,
    the purpose of which was an odorant apparently.
    I want to emphasize that Mr. Jensen?s focus was spraying his
    mold remediation product on the outside of the walls and ceilings. Even if his
    chemical concoction was effective (and there?s no evidence that it is), spraying
    chemical on the outside of the walls will NOT treat mold on the inside of the
    walls according to every other expert in the field with whom I?ve consulted.
    I asked other remediation companies what they use, and they
    cited commercial products. None used anything remotely similar to that of Mr.
    Once Mr. Jensen was ?done? the project looked EXACTLY as it did when he
    started. The mold was clearly visible from across the room. He had no intention
    of going any further.  I had to persuade
    him to go further and to remove the visual indication of mold, as I was skeptical
    of the efficacy of his proprietary product. Additionally, because every
    remediation company promised to remove any indication of mold, it was obvious to
    me that Mr. Jensen was trying to short-change us by leaving work incomplete.
    I persuaded Mr. Jensen to go further and to pull off more
    drywall to see if he could find more mold. He pulled off precisely one small
    piece (about 1-2 square feet) exposing multiples species of obvious mold
    colonies. He even asserted to us that he?d just discovered more Stachybotrys.
    It took him less than 3 minutes to do this, and he investigated no further.
    Mr. Jensen then asked us to supply him with bleach so that
    he could clean up the project area more thoroughly, and remove the visual
    indication of mold. He then proceeded to spray a ?20% bleach? solution on the
    walls and wood, and informed me that after 24 hours I?d ?never know there was
    ever mold there.? He also put in about 3 seconds worth of scrubbing (with a rag
    he asked that I provide for him).
    At that point Mr. Jensen called it a day, and left significant drywall pieces
    and dust all over the room. He even asked me to provide a drop-cloth for the
    area. He tossed carelessly threw the drop cloth in my backyard once he was done
    with it.
    Mr. Jensen then demanded $620 in check or cash. He provided
    no invoice. He provided no breakdown of the costs incurred. He may as well have
    pulled the number out of thin air.
    The next day the project area looked as though it had been
    bleached, but the mold was as present as ever. The few areas where he scrubbed
    looked cleaner, but it was patently obvious that mold was still present on most
    of the wood. Every mold remediation company I have spoken to (including himself
    prior to his visit) informed me that after mold remediation, absolutely no mold
    or staining should be visible.
    I called Mr. Jensen out again to give the job another shot.
    He stopped out with some ?stronger bleach? which he sprayed on the wood and
    walls again. Once again putting in only a tiny effort to scrub the obviously
    stained wood. He informed me that he was using ?wood bleach? which is oxalic acid,
    a bleach product that does not contain chlorine like normal household bleach.
    Yet when he sprayed this product in the house, there was a very obvious
    chlorine smell.  In short, he was
    absolutely lying to my face.
    After about 15 minutes, Mr. Jensen felt his ?work? was complete. Yet the
    staining is still very obvious, and from across the room you can still identify
    colonies of mold very easily. Furthermore, a modicum of research indicates that
    chlorine bleach should never be used on non-porous surfaces for remediating
    mold, and is explicitly stated in OSHA's Mold Remediation/ Clean-Up Methods
    guidelines that it shouldn?t be employed for this purpose and actually
    exacerbates the issue.
    By this point I was becoming increasingly skeptical of Mr. Jensen ?s assertions,
    as even a cursory understanding of chemistry would be enough to contradict many
    of his claims.
    Finally, Mr. Jensen lied directly to my face telling me he
    hadn?t cashed the check yet, as he promised to hold the check for 24 hours. Yet
    my bank account clearly indicated that he?d already cashed the check previously
    that day.
    So while Mr. Jensen ?worked? I called an independent mold
    testing company as well as another mold remediation company in the area to try
    to confirm or disconfirm his assertions. They confirmed many of fears. Mold
    should not be visible when work was finished. Treating the outside of the
    drywall is completely insufficient as a treatment for mold on the inside of the
    drywall. In fact, their assertions closely matched the first professional
    remediation company that I had had inspect the problem area, and they
    contradicted most if not all of Mr. Jensen?s assertions as well.
    A point that is worth emphasizing, is that Mr. Jensen?s proprietary
    mix is nothing like the products that are used by these more reputable firms.
    With these facts I confronted Mr. Jensen about his lies and informed him that
    the area still looked terrible. Without another word, he walked straight out
    the door.
    At this point I started to take a video of the encounter, Mr.
    Jensen?s only word was that the area ?looked better? than before he arrived. I?ll
    have you note that ?better? is not ?good?. And since we are talking about an
    organism that posed a significant health risk to anyone near the colonies, I
    wasn?t impressed. Particularly since it had been bleached twice in 24 hours,
    which may remove the visual indication of mold, but absolutely does not
    remediate the problem. He drove off without another word, but did start texting
    me shortly thereafter. I?ve got the text record to prove that.
    After texting back and forth for a few hours I?d had enough.
    I demanded that my money be refunded to me the very next day. He did not reply.
    Instead he called the police department so that I would stop ?harassing? him!
    At this point, and with significant evidence, I consider
    this man a fraud and a huckster of the worst possible kind. Not only is there
    zero evidence that he?d actually done any actual effective mold remediation,
    but he has most likely exacerbated a mold problem that poses a serious and
    significant health risk to myself, my wife, and my children.
    I?ve got pictures of the entire project, start to finish. I?d love to share
    them and as well as my experiences with this huckster with anybody who may be
    I am going to pursue legal action against this con artist. I?d
    advise you to stay as far away as possible from this terrible contractor.
    - doug l.
  • Grandmoore has been a great company to work with for many years. They have worked on well over 100 homes for me and my clients in the past 5 years and there have never been any complaints. I would not hesitate to use them on any of my jobs. They have done jobs from $100 to $80,000 and the service is great no matter how big or small the job.
    - Craig M.
  • Vickie was very helpful and professional.  She worked around our busy schedules and came back multiple times to make sure our mold had completely gotten removed.  Highly recommended!
    - John S.
  • Rhett and team are very professional and responsive to my needs during their work in cleaning up mold from a water leak at my house.  Overall an A experience.  I don't know if their prices are competitive because we didn't shop around.
    - John S.
  • Tom had previously talked me through some mold questions and been very responsive and helpful over the phone.  My husband and I concluded that we actually did want him to come out and complete service, contacted him twice in July to schedule and no response, then got his VM that said he was on vacation for a while, which is fine, but we just contacted again in Aug and still no response.  Not sure what is up but frustrating.  We're moving on to another contractor now.
    - Julia S.
  • They walked me through the process of what was going to be done and the result looked great!
    - BRENT M.
  • It went very well and he was done on time without any surprises.
    - Keith M.
  • Awesome!! Great to work with! Frank thought of everything to make sure the disruption of kitchen use was minimal. What a great guy, and company!
    - Diana O.
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