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Banking reviews in Andover

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  • Our original mortgage in 1991 was with Norwest which was turned over to Wells Fargo when Norwest went out of business.  At first we were OK with their service -- nothing particularly good or bad.  We refinanced when interest rates went down and we received a Freddie Mac loan with WFHM as the servicer.  When rates were dropping to below 4%, I contacted the WF mortgage person but didn't hear back for a couple of months. His excuse was that everybody wanted to refinance and he didn't have time to get back to everybody.  Before we had a chance to get a refinance, the country was going into the great recession and I was let go from a government position of almost 25 years.  We had been in our house for close to 20 years without any serious late or missed payments so figured we had a good history to stand on to work out something we could live with.  .Within the first three months, I contacted WF regarding our situation as advised.  The comedy / tragedy of bungling, employee errors, lost papers, bad advice that they denied giving, one offer to refinance at almost 20%, more lost papers, no return calls, being asked over and over again how we got into this situation, being reminded that we had signed an obligation to pay and had no excuse, numerous conflicting information from different WF departments,  getting paper work mixed with other home owners (one denial was based on not receiving our "divorce settlement" papers although we have been married over 20 years and never divorced -- another time I was asked to provide financial information on a self owned business in California that I had nothing to do with and we live in Minnesota). Several times sheriff's sales were posted for our property even though we were doing everything they asked us to do including successfully going through 3 trial payment periods.   We finally filed a complaint with Freddie Mac and the US Comptroller and were "escalated" to the "WFHM Executive Offices".  At that level, I would call daily, leave a request for a return call and hear nothing back.  We finally heard from them to be told that we were denied again because we had not responded to their contacts.  I had kept a log of date and time of when I called, who I talked and told them that.  In the end we finally received a mortgage modification two weeks before a review was due on our situation by Freddie Mac.  But somehow, the supposed workout did not result in a lower monthly payment as promised and we now somehow owe $30,000 more than when this descent into h*** began
    - Terry J.
  • I don’t really go into the bank and so I have no direct contact with them. I use the online banking service and I like it. I really think they are excellent. The online system is very efficient and I don’t have to contact anyone by phone.
    - Susan G.
  • Their service is absolutely top-notch. There are no fees and I get interest on my accounts.
    - Joanna S.
  • They are well known. I have used them for many years. It seems to go well. They treat me very well. If you keep a certain amount of money in your account then you don't have to pay anything.
    - Jan R.
  • Even though you have to do everything remotely, they are a great bank. They don't charge anything for checking and don't nickel and dime you for services.
    - Suzanne R.
  • We have been pretty happy with them. They are pretty good with the fees and don't have too many extra charges for their services. We like them.
    - Suzanne R.
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Banks in Andover

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