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Flooring reviews in Zeeland

  • A
    New Image Remodeling
    Tom and Jim were great to work with, offering helpful suggestions whenever asked and quick to respond to my phone calls. Very professional and drew up a contract. They were able to begin the remodel earlier than expected. All the contractors were genuinely nice, did a good job, cleaned up after they worked and were patient with my 2 dogs. I especially appreciated their paint contractor Mark who prioritized me into his schedule, worked quickly and did a great job.. Tom and John also did an excellent job reworking my cabinets, adding beautiful crown moldings and creating an island. Overall I am very pleased and would highly recommend New Image Remodeling.
    - Kristen S.
  • A
    New Image Remodeling
    We would highly recommend New Image Remodeling for any building or remodeling project.  Our bathroom was literally crumbling and they have made it beautiful!  New Image Remodeling is honest, fair, professional, reasonably priced, in contact throughout the project, had great contractors who did excellent work, and they were a joy to work with.  By the end of the project, I knew Jim very well and felt like I was losing a friend when they were done.  We just can't say enough good things about New
    Image Remodeling!  In the following paragraphs are examples of their outstanding  management and work on our project. 
    We were referred to New Image Remodeling though a friend who'd had several projects done by New Image Remodeling.  We decided to try their company  We've had other builders do projects and were very unhappy with the process as well as the lack of communication.  The project details were not followed up on or finished. 
    We stopped in the New Image Remodeling office one day and talked with Jim and then made an appointment for  him to come to our house to see what needed to be done.  Jim was very friendly and knowledgeable and made many suggestions of what we could do.  He came back very quickly with an estimate.  We had another appointment in our home where he presented the quote and he discussed every aspect of the project and answered the questions we had.  The quote was reasonable and within  the budget we had given him.  Here again he was very friendly and easy going, not pressuring us to make a decision.  We signed the contract and he told us when we would be in the company's schedule.
    About a month before New Image was going to start, Jim called us to see how we were doing on selecting the materials to be installed.  We had not understood exactly when we were supposed to start the selection process, so we had done nothing at that point.  Looking back we remembered he did say when we signed the contract that we needed to start looking for materials.  He gave us a name of Mary Jo at West Michigan Lumber to help us with selection.
    Mary Jo was a godsend.  She was very professional and knew exactly how to guide us through the process.  We had several visits, phone calls and emails.  She also solved many problems especially the ones caused by our starting late in selecting materials. She was very kind and patient with us (even tho' I had changed my mind several times, had many doubts and second guessing about our selections, and was nervous that we had selected the right materials).  It happened we went over the budget in  the contract, and Jim was very kind and reassuring that he would make the financial adjustments and that it was not a big deal.
    We did not purchase the tub, shower, toilet and hardware through New Image due to the fact that we had worked with a salesperson at a plumbing showroom for several months before we hired New Image and felt that the salesperson had put a lot of effort into helping us make choices and we wanted them to have the sale.  Jim had no problem with us going somewhere else.  In fact we had the flooring and sidewalls of the shower/tub area chosen with companies New Image did not work with and we had no problem with New Image regarding these purchases.
    Jim called us a  couple weeks ahead of the start date to give us a heads-up so we could prepare.  We were very pleased because we had to do a lot to get ready.  The project started when Jim said it would.  I had a lot of questions and was nervous about a lot of issues along the way and Jim kept in touch with us through phone conversations and a few emails.  He called back the same day which we were really impressed by. 
    The contractors New Image used were awesome.  They were friendly and answered questions knowledgeably and patiently. They offered suggestions when we asked and guided us through placements of fixtures, curtain rod, mirror and more. The tradesmen who worked in our home called ahead of time to tell us when they could be here and if there was a conflict in the time worked with us to come within a day or so when we could not be there.  They were very flexible  and accommodating. All the contractors cleaned up before they left even if they'd be back the next day.  We were very impressed  with that. Jim kept in touch with us and the contractors throughout the process to make sure everything was going well.  There were very few surprises or call backs along the way. If there was a need for a change of how we thought something was going to be done and how it was done, we just called Jim and he contacted the contractor and problem solved! 
    Jim came to the house several time to review how things were going. When the project was finished to our satisfaction we met with him to go over the costs of the projects.  He had made revisions in cost for each category where we went over budget or had purchased materials somewhere else.  It was a very detailed document and we felt there was no concern of a vague billing as we have had in the past.  Since we had purchased several materials outside New Image Remodeling and had paid for them ourselves, we knew we were going over budget as we went along. New Image (Jim) explained  the bill in great detail and we felt New Image was being honest, fair and again reasonable in cost.
    Thank you New Image Remodeling for a job well done!

    - Elizabeth P.
  • F
    AAA Services
    They showed up late everyday and did not even show up one day and no one called to tell us they would not be coming that day until 4 in the afternoon. They worked a few hours each day with a hour lunch included, our job was not completed by the completion date on our contract. They damaged our walls removing carpet and damaged our new materials as they were installing them. They asked for 200 dollars here and there which we did not mind until the job went over our contract date, when we told them we would pay them the remainder when they complete the job William informed us he would slow down if we didn't pay him. On the final day of work they sent a final invoice and I paid them upon completion. The following day I called William to tell him our grout and turned a chalky white color on top, he said he would come by to look at it. When they came to look at the grout he told us it just happens with dark colors and brought us an additional invoice for $1,500 saying they did $3,000 in extras but would settle for $300. When we looked at the invoice they were charging us for services already agreed upon in our original contract. After a couple days we had a carpet seam pull apart and noticed an area where the carpet was never secured. We sent pictures along to AAA services and are getting quotes to get our carpet repaired.
    - Andrea B.
  • A
    MICHIGAN TILE INC
    unknown
    - Clark J.
  • A
    Carpet Bonanza Inc
    .
    - Mary H.
  • A
    Custom Construction of Michigan
    unknown
    - Ron B.
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Flooring Installation in Zeeland

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    E
  • Efloors.com

    1000 Brook Forest Ave
    Shorewood, Illinois