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Chimney & Fireplace reviews in Ypsilanti

  • F
    Have had them out 3 times to fixed a gas fireplace in the last six months. This last time we spent $500 to have the fireplace fixed and it lasted for two weeks. Despite that they���ll never come and look at the fireplace without charging $175 to walk in the door. They���ve given us no information on warranty parts, and really just don���t seem to care. I���d go elsewhere.
    - Holly W.
  • F
    Professional Chimney Service of Michigan
    This company is not properly licensed and does not have the expertise any good chimney sweep and/or masonry company should have. They do an incomplete sweeping (a later company showed me with a camera the very large and dangerous creosote deposits that Professional Chimney didn't even touch), and they don't understand basics of chimneys, like that they get hot and therefore expand. The masonry repair they did for me was cracking and crumbling after a few months simply from the summer heat (I didn't use the fireplace, because I couldn't -- Pro Chimney had dislodged my damper plate so it was inoperable and wouldn't come back to fix it). Also, they sold me a cap for an unused flue that didn't need one. They assumed (correctly, I'm afraid) that I would never go up on the roof and find out that they'd done this. The later company had to tell me. I only hired them because of the damper problem that Pro Chimney had created, so I'm actually glad that they screwed up my damper -- otherwise I might never have known, until one of those creosote concentrations went up in flames. Put simply: this company is a scam. Do not hire.
    - Tom B.
  • A
    Easy Home Improvement
    I cannot imagine a more polite, professional, considerate crew of guys. They really knew their stuff when it came to brickwork--the house looks 100% better. They went above and beyond in terms of clean-up and putting things back. They came early and were done early. I can't say enough good things about this company. I will definitely use them again!
    - Laura Z.
  • A
    Doctor Flue, inc.
    Great! Jake and Jason were prompt and courteous and did a great job cleaning the fireplaces (one of which was horribly dirty). They put drop cloths down and wore little booties in the house, which we wouldn't expect but did appreciate since we have a big white rug near the fireplace. They were able to identify several issues that were happening and needed maintenance, including a completely broken masonry wall. We hired them on the spot to come back and do all yearly maintenance and fix all the necessarily repairs.
    - Beth C.
  • B
    Detroit City Sweep LLC
    Took two separate visits and 4 scheduled appointments to get the work done. Twice the technician called at the very end of the scheduled window to say that his vehicle broke down and he would not be able to make it. The first actual visit the work was not performed correctly and I had to call and reschedule another technician to come out and correct the issues from the first visit. They did correct the issues for no extra cost, but overall I was disappointed with the service provided by the company
    - James G.
  • A
    American Gas Works LLC
    Wonderful! Keith Foster is amazing! He can right over the day after I called. He took everything out of the fireplace, tightened things up, cleaned everything including the white birch logs, added new embers, placed the logs back in, even using one of his own logs to brace where mine had broken....and it looks like a new fireplace. In fact, I'm not sure it looked this good when it was new. He even took the glass doors off and cleaned them. Amazing. I highly recommend Mr Foster. You will be pleased!
    - Judith S.
  • A
    Detroit City Sweep LLC
    The tech showed up on time and had actually called more than once to make sure of a convenient time for my family. He cleaned out the fireplace and walked me through general maintenance of it so that it wouldn't get clogged and spoke about other tips to ensure safe and efficient use of the fireplace in the future.
    - Bryan B.
  • A
    Doctor Flue, inc.
    The person who made the appointment was super helpful and friendly (wish I remembered her name). She was able to provide me with estimates/costs for services. A couple days before the appointment, I received a email with an exact arrival time, AND a photo w/bio on the repair person that would be coming out. Not a four hour window appointment time, but a set time! The photo and bio was a very amazing touch! This is a excellenct safety feature, and it's nice to know how experienced the person is that's doing the repair. The morning of the appointment, the service person called to say they were running 15 minutes, appologized, and made sure it was ok. They then arrived exactly when they said they would. In all my expieriences with repair people (and it's been a lot lately) I've never had a set appointment or had them arrive exactly when they said they would. Even if they had ran late, I would have understood, because as homeowners, we all know that sometimes what we think will take 15 minutes to fix can sometimes turn into a hour long project! They wore covers on their shoes, were very professional, and explained everything. they took video and photos, and then explained what they saw. We didn't need any repairs, except for the outside cap to be replaced (which we already knew). we had been concerned about rust & water leaks, but they explained what it was from, and eased our concerns. Here is where I'm sure they could have told us these were things that needed repairs, in order to make more money, but they didn't. Which shows they are a very honest company! They sent a follow up email with the detailed receipt, and a copy of the photos. Before scheduling the appointment, I had priced around for the inspection and cap replacement. Doctor Flue was about $20 more, but with the service we received, it was well worth it! We actually had an appointment scheduled with another company, but then I looked up reviews on line. I found a couple nagative reviews (there's always those few people that no matter what, you can never make happy), but it was how that company responded to the reviews that concerned me. Mean responses! Made me worry, what if we have a real issue, will they just respond mean to my complaint. I decided to sign up on Angie's list, and found Doctor flue. They had way more years experience, a lot more reviews, and for the couple negative reviews (there's always those few-can't make everyone happy) Doctor Flues response to those reviews was very nice and professional! "I'm sorry that XYZ happened, please give us a call to resolve", compared to the other company that was like "well fine, we don't need your business anyway". It also took me two and half days to be able to get ahold of that company, in order to just cancel the appointment with them!! That said company (not going to name) is on Angie's list, so make sure to read all reviews before you hire anyone. We have a gas fireplace that needs repair/inspection, and we will be having Doctor Flue back out to complete these services. We would have had them done at time of other repairs, but we had been using it, so it was hot.
    - Tabatha F.
  • C
    Detroit City Sweep LLC
    After a couple of false-starts (i.e., no-shows), we finally connected and he did a good job. Unbelievably, one of the excuses for the no-show was that they had received a "bigger job" at the last minute.
    - Juan D.
  • C
    Detroit City Sweep LLC
    with chop vac and cleaned the hose from the dryer to leading to the outside.
    THAT WAS NOT AT ALL WHAT I WAS EXPECTING!    I was expecting him to clean inside the dryer vent trap as well. 
    Yes, he cleaded the hose; but overall, I was very dissappointed and WOULD NOT RECOMMEND THEM TO ANYONE.
    - Marcy W.
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Chimney And Fireplace Contractors in Ypsilanti

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