Get matched with top Appliance Repair Services in Ypsilanti

Appliance Repair reviews in Ypsilanti

• A

  Stellar Appliance Service LLC

  Excellent service. Discovered that the freezer wasn���t working because the evaporate coil in freezer was toast. The part wasn���t being made anymore and so he gave us the bad news that we would have to buy a new fridge soon, as we had a few days left before the fridge would go downhill .
  - Shannon A.
• D

  Sears Home Services

  They cancelled twice on me. Supervisor was suppose to call me back after first cancellation and never did. I called their customer service and appeared to be talking to someone in India who promptly hung up on me. I called them back and they were unable to help. Then the repair - which was simple - was exorbitantly priced. I am done with Sears for good. I know they are barely hanging on but my normal repairman retired and I went to Sears. Big mistake.
  - Steven T.
• A

  Stellar Appliance Service LLC

  Repair technician contacted me and explained the problem base on what I said was wrong. He explained the the problem and said that if I wanted to repair it, it would cost $ 800 to 900. We both agreed that the best option was to purchase a new one.
  - Ronald S.
• A

  Appliance Doctor Service

  I called Appliance Doctor as a result of being dissatisfied with the previous repair company. I had called Mary's Appliances before because my oven wasn't working. Nothing worked except the burners (range). They came out and repaired the oven...sort of. After they left, I discovered that although the oven was working, the broiler wasn't, so I called them back because it had only been partially repaired. However, their view was that I had only told them that the oven wasn't working; I hadn't mentioned the broiler; therefore, for them to come out again would be a new service call. I thought this was unfair; I had no idea that fixing the oven wouldn't fix the broiler also. After a bit of arguing, they said if they came out again, they'd waive the $65 service call but not the repair fee. I was not happy with their service, so I looked elsewhere, and that's when I found Appliance Doctor. Even paying for the service call with Appliance Doctor was the same price as Mary's Appliance was with the service call fee waived, so I definitely preferred to try someone I might like as opposed to someone I knew I didn't like. Everything went well -- the repair person came out on time and promptly fixed the broiler, and he was pleasant to deal with. After he was done, I asked him: "If I had called you and told you the oven was broken, and you came and fixed it, and I called you back and said the broiler still wasn't working, would you charge me to come back out and fix it?" He replied, "No, I would not charge you for the service call. I would charge you for the part, but not the call." *That's* what I would expect from an appliance repair service, not the treatment I got from Mary's Appliance. Recently, my washer needed to be repaired, and remembering my good experience with Appliance Doctor, I called them to ask them to come out and fix my washer. Sadly, they no longer service my area.
  - J Lee H.
• A

  AAA Service Network - Dunlap

  Tech was professional, quick and honest. Repair was done on schedule. Office was great with scheduling and confirming appointments. Hired AAA after another provider wasn't honest about repair needed (and would have charged us double AAA's price for an unnecessary part).
  - Hillary J.
• D

  Mary's Appliance Service

  When I called, she asked me a bunch of questions, including what was wrong and the model numbers of the products. Regarding the washer, there was some discussion as to the difficulty of the light replacement. She wanted to research where the light was so as to know how difficult it would be to replace. Upon researching, she said it was easy to replace. I figured, if they were already out here and it was easy, they could replace it and it wouldn't cost much since it was easy. After I was given a quote, I was told, "If you pay cash, we can fudge the sales tax, but not if you pay by credit card." I should have decided to not use them right then and there. Also, the price seemed high, but I figured it must be because of the difficulty of fixing the oven and dryer, since the other two things would be simple. When they were here and pulled the refrigerator out, I saw that the coils were on the back, not underneath as I had expected. I said, "Oh, if it's that easy, I can do that." But she said, "No, no, I'll get it." There were two of them, and they got everything done in 40 minutes. The cost was $420 (as quoted before arrival). I felt like that was a lot of money for what was done. When I was presented with the bill, it was not itemized. When I asked for it to be itemized, she said, "We don't itemize." I insisted that I receive an itemized bill. She said she would have to send me one later via email. So I had to pay for a bill before seeing the itemized version. When I got the itemized bill, I discovered that I had been charged a flat rate per appliance. I was not told this when I made the call, or I would not have chosen to have them do the washer or refrigerator; I was expecting to be charged by the hour (plus parts, of course). They charged $65 per appliance, which means the couple minutes it took to replace the light bulb, and the few minutes with the refrigerator, cost me a lot of money. Especially since there was discussion about the simplicity of the light bulb, it would have been proper for her to mention that it was a flat fee and what that fee was. But she did not. I was not happy about this; I felt I was misled by this silence. After they left, I discovered that while the oven was working, the broiler wasn't working, so I called them back. She retorted, "You didn't say the broiler wasn't working; you only said the oven wasn't working. Those require different parts." This ticked me off. When I made the initial call, it was because when I turned on the oven, nothing would happen. Since both quit working at the same time, I would not expect them to be different parts. She said that since I did not tell her that the broiler was also not working, then it would be an entirely new service call. I protested that they are the appliance repair people, and when I call them out to fix something, I expect them to know what needs to be fixed; it's not my responsibility to determine it all -- that's why I call a repair expert. After some back and forth, she finally agreed to deduct a new service call price, only charging for the repair and the part. I was so angry with them that I didn't want to do business with them anymore. I called another appliance repair company, and their price to fix the broiler was the same as what Mary's Appliance would charge with their "discount" of not charging the service call fee. So I chose the other company. When the repair person was out here, I asked him: "If I had called you to fix the oven, and you did but didn't fix the broiler, would you charge me again to come out?" He replied, "I would charge you for the part, but since I didn't fix it in the first call, I wouldn't charge you for the call." This is what I would expect, not the kind of harassment I got from Mary's Appliance.
  - J Lee H.
• C

  Mary's Appliance Service

  They came and replaced a fan. Charge was $185. Fridge continued to make same noise. They refunded labor cost of $85 but left the new fan in. They seemed very stressed while they were at my home, were arguing with each other (albeit somewhat quietly), making me feel quite uncomfortable. I did appreciate that they wounded the money for labor, however, and that was done in a timely way.
  - Nicole W.
• A

  Mary's Appliance Service

  I called Mary and explained the error to her, she first gave me some tips to see if I could fix it myself and when that did not work, she asked me for the model number and said she would look into it. She got back to me the same day and told me that the part I needed would be pretty expensive, basically not worth doing on an oven that old. She gave me contact info for someone who refurbishes and sells used ovens and wished me luck. Mary was very friendly and knowledgeable, and sought to find the best solution for me rather than just taking my money. She is a role model for all businesses! I will definitely be using her in the future.
  - William W.
• B

  z&b handyman services

  They came and did the repair, but ended having to come back again and replace another capacitor. It was a little bit of a hassle to have had it done right the first time but they made it right and I would hire them again. The guys are friendly and personable and I was impressed.
  - Colleen K.
• A

  Appliance Doctor Service

  He was very polite and courteous. Was always on time, has a unique way of scheduling. When I was sure what was happening, he was helpful enough to try and help me fix it over the phone or at least try to diagnose the problem at no charge! There were a few phone calls such as this at no charge. Then we came to the conclusion that I needed a new ice maker, then called again to make sure that everything was working correctly. Then it stopped working, so he came out in an appropriate time to find the issue. Got it fixed and he did all of this for just $75!
  - Michael M.