I hired these folks to replace my A/C unit over the summer. I wrote a RAVING review on here about them and oh how I wish I could remove it. They were amazing and came out so fast when nobody else could.
When it came time for my heat to kick in this fall - it did not work. I called them to come look at it (as it worked pre-AC install), and upon calling them, I go the scripted speech from the man on the phone about how there was no way his guys could have messed up the wiring because they are the best out there and integrity if at the core of the business (even suggested me being "difficult" for not being able to make the first couple offered time slots...). The guy who came out to do the actual was GREAT. If I could only review him I would. He looked at the wire job and actually said "Come on, guys" - there was a loose wire and something has been missed in the setup. There is also a whole issue with my wifi thermostat that I won't even get into in much detail, but I have a feeling these guys have had gotten in trouble the past and are just trying cover themselves, because they wouldn't install it for me, and my new HVAC people, as well as the manufacturer of the product itself both called these people "idiots" for not doing knowing better. I still can't find one review on amazon that doesn't contradict what they told me. All that aside, the breaking point for me was when I decided to get a new furnace this week, and after the shady feeling around the wifi thermostat issue, as well as the bad wire job around my AC unit, I called a different company. The guy came out to look around today, and to say the least, he was NOT impressed with these guys' job on installing my AC unit this summer. He told me it was a "very shoddy job" that they did. He mentioned they used tape in places that should have been sealed with sealant. In general, he was incredibly put off and making comments about things they did poorly. Makes me sick knowing how much money they took from me. Sure they were able to come in to do work quick, but maybe there was a reason. BEWARE. To the owner of this business, re-evaluate who is doing these installs for you. To Angie's list folks, look elsewhere. This business is far too competitive to waste your time with someone who isn't going to do a good job. This is your home.
Service Provider Response
Hi [Member Name Removed] There are a few issues I would like to clear up and apologize about. At no time was it my intent to suggest you were being difficult to schedule a service appointment. I may have seemed frustrated as you called during one of our busiest weeks and the first few options didn't work for you. It's our goal to resolve any issue as fast as possible for our customers, especially if we were the potential cause. You were not being difficult, I only wanted to help asap! The wiring mistake was my installers fault and it wasn't a loose wire, but we had legitimately made a easy mistake by accidentally switching 2 wires. This was our mistake, which is why you were not charged a service fee for us to come out and resolve it. Regarding the comments from the other company, it's our choice not to disparage any other hvac companies, since we feel it brings down our industry as a whole. Therefore I won't comment on their comments. Although I will take this opportunity to provide some education regarding the matter. The current US Energy Code, requires "all" new ductwork to be sealed. There are basically 2 methods to sealing, duct sealer and UL Listed 181 Foil/Resin backed tape. The tape is significantly more expensive, but we feel it looks and seals better. Obviously your furnace installer felt otherwise and we can agree to disagree. Lastly, you mentioned you were "taken" financially and warned future readers to avoid the same mistake. You have a excellent new AC system which was installed at a very fair price. We made a legitimate mistake on the install, which once notified, we resolved for no charge at our earliest opportunity. Therefore, I ask, what exactly were you "taken" for? In hind sight, we're not perfect 100% of the time, but our actions did exemplify those of a company with a high level of integrity. I hope you get a chance to reflect on the overall history and take a moment to re evaluate the service we provided. There is a reason why you originally gave us such a great review and it's rare that a company takes such quick personal responsibility as we did.
