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Explore Our Solution Center for Helpful Basement Waterproofer Articles

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Have a Foundation Crack? Consult a Structural Engineer

Unfinished basement with cracks

Basement Waterproofing reviews in Westland

  • A
    Guardian Waterproofing Inc
    On August 16th 2017, I had Guardian Basement Waterproofing out to waterproof 80 linear feet of my poured concrete basement. The small crew arrived by 10am and worked around the clock until the task was done; leaving at 11:45pm (checking with me a few times if staying late would be any issue, which for me it wasn���t). In the weeks, since the team completed the work my basement has become noticeable less humid and musty. There is no trace of dust and my basement is cleaner now than before they arrived. Impeccable does not begin to describe the level of cleanliness this team brought to the job. All three branches of the company, sales, office and construction are beyond courteous, professional, and you can get a real sense that they love what they do. They treat you like a family member not a customer and provide a solution for your problem not make your problem fight their solution. I can stress how remarkable this company is and would challenge any negative reviews out there about them. If anyone has any questions about Guardian though, leave a comment to my review and I will get back to you. I waited until rainy season here in MI, before posting the review, but now that it���s begun I can safely say their work stands the test of Michigan���s wettest weather. My basement is bone dry and you would never no I had any water issues at all The whole tale: From late February to earlier May each year the southwest corner of my basement would have a small pool of water that would run into the house and down the sewer drains and sump pump. Due to the location of the seepage and its ability to drain itself, I viewed the issue as livable and never gave it more than a sigh when I was in my basement. However, the soil around my house contains iron algae so while the water would take care of itself, the concrete floor and sump pipes were coated with a thick red color and or sludge. The color, finally getting to me, and the cause for me to want to fix the problem. I began investigating various waterproofing companies that served Wayne County, 27 to be exact. What I discovered while hunting down basement water proofers, is that is a ���unique��� sales industry. Many of the sales people who came to my house try to scare me, saying things such as that if I don���t fix the problem within the next month I might as well fill in my basement with dirt because my house will collapse; little did they know I had the problem for 5 years. Some sales people didn���t know anything about the basement or water issues, rather just to sell the system, they���d come in measure and give me a price, not looking at the problem or really explaining anything, just here���s our price for our system and be on their way. Others still would have products that just don���t make sense or tried to force add-ons that were needed such as a water drain system that sits above the floor or an epoxy paste that will block all water from coming into the house forever. Needless to say, leaving the problem as it is, was looking more and more like a viable option. Though only having a handful of free inspections left I persevered and luckily, I did because that when I found Guardian. Let���s start with the sales guy, Al. This is an owner you can clearly tell has been underground his whole life. He introduced himself and I showed him the problem. The next thing I know he���s asking me questions no other company thought to ask and a few I never considered. For instance, he asked me how often my sump ran, I told him bout once an hour for a few minutes. Well he realized that my sump was fighting itself; the previous owners ran the sump pipe straight up 10 feet then 300 feet out the back of the house. With all the water to push the sump had to work extra hard and could never empty out the crock as it was meant so it was a never-ending cycle. So right there, a free piece of advice solved a major electric and efficiency eater. Al was also the only sales guy to notice that I had recently replaced my sump with a new one, and asked questions on why the replacement and failure. He then heads outside and looks at my gutters and drainage field, explaining along the way one of the easiest way to prevent seepage is just to make sure a house has good drainage; again, a great piece of free advice. So, then he takes a good 30-40 minutes on just explaining water and how my house is set up, beyond informative easy to understand and really showed why the seepage was occurring and how my basement system was currently set up. So finally, Al gets to Guardian, what they do and how they do it, sort of. I tell Al off the bat to quote my whole basement, he doesn���t however, as Al explains there���s no reason to do the whole basement as water takes the easiest path and if it���s seeping at the southwest wall that where all water wants to go. I was shocked by that, every other company I had out here, always quoted me the whole basement, after the third company didn���t listen to my request just to the problem wall I assumed all basement waterproofing companies would only do whole basements. The ���refusal��� to do the whole basement really made Al standout as a sales guy. So ���okay��� I���m thinking let���s get to Guardian���s cookie cutter solution well again Al bucked that trend. He walked around my basement, he walked around the outside he looked at it from every angle and then adapted the Guardian system to individual situation. That was not only unexpected but something I didn���t think a waterproofing company would do, given my experiences, with the other companies. So, after all that then came the "fun" part, the price surprisingly Al was super open how they quote things, showed me the price binder, explained why the costs are the way they are, no up sales or double talk no red flags. The price he came up with including a new pump and rerouting its pipes came cheaper than most of the companies who I had quote the project to me, and the ones that were cheaper felt like they're were be hidden fees as the work began, so Guardian came in at a great price against the others. So, we scheduled the work and Al walked me through what I would need to do that day and what his crew would do and got a date on the books. No review can be perfect, so the one tiny nitpick, the crew showed up a little late, but they called me as soon as they knew they were going to be late, and apologetic and explained the situation, which was needing an empty trailer to haul out the concrete, which made perfect sense. The three-person crew introduced themselves and they got to work. I had already covered all my basement clutter with some plastic and they went a head and doubled wrapped and tapped it down to ensure none of my basement stuff would get dirty. They were more than willing to walk me through what they were going to do, being a hobbyist construction work I was really curious and they broke the floor up as soon as everything was wrapped. I did my best to stay out of their way but checked in on them throughout the day. First, I want to acknowledge that this project involved jack hammering, dirt and concrete, but I can���t stress that at no time was my basement dirty. They had one of the crew always cleaning, in fact they could have left at any time and no matter what state the construction was, the basement would be spotless and cleaner then it was when they got there. Right there is a huge plus for Guardian in my book, their attention to keeping a clean work area and clean basement was beyond amazing. On top of the cleaning, this crew was skilled at adapting to unforeseen hiccups, that happen from time to time in construction. Turns my water main was installed very oddly, and prevent jack hammering in a certain section of my floor, they did it by hand to prevent damage to the main. When rerouting the sump discharge I assumed they were going to cut the old pipes and I'd be responsible for removal, no they cut and sealed the old discharge and ran the new ones. To this add to the installers��� adaptability and skill; the discharge was originally quoted to be trenched out into the front yard, but rather than that, a cleaner solution was determined to tie into the underground downspout, which looks incredibly clean now as opposed to reseeding a trench line. The whole project took a good 12 hours, and the team asked if I wanted them to finish that day or come back the next day. I let them stay to finish that day and although they were here till midnight, I don���t regret having it done in one go, and it was in no way their fault for the time it was taking to do the project, the team never stopped working. I waited until rainy season here in MI, before posting the review, but now that it���s begun I can safely say their work stands the test of Michigan���s wettest weather. My basement is bone dry and you would never no I had any water issues at all. Sincerely hope that when the need arises for water-based solutions for the basement you consider talking with the skill team at Guardian Waterproofing.
    - Alex W.
  • A
    Atlantic Coast Waterproofing Inc
    After the inspection I was given an explanation of the status and what was needed in the way of ongoing maintenance, waterproofing and possible future needs. He found a problem related to leakage from a construction project a few years ago. He advised me of the damage and suggestions on what might be needed to repair it.
    When finished I  was given a quotation for waterproofing of the area.
    He was not pushy nor did he talk down to me as a female.
    - Lois C.
  • A
    Foundation Systems of Michigan
    FSM was very professional and courteous from appt set up to clean up. My sales rep, Ben, was very thorough in explaining what the issue was and how they could help me. The installers were here on time and ready to go at the time I was told. It was an all day job but when they left you couldn't even tell they were there..except for the remaining dust. Which they explained and I knew would occur. However, I was pleased to see that it wasn't as much as I anticipated it would be. My sales rep called that night to ensure that I was happy with the work and to see if I had any questions. Thanks for doing a great job and giving me piece of mind that I won't have anymore leaks. :)
    - Rebecca B.
  • B
    Foundation Systems of Michigan
    I called and made an appointment, or so I thought, but on the day of no one showed up. I called and they said they didn't see me appointment, but he could show up anyways. He checked things out, said we didn't need to pay him, and gave us a rough estimate of the cost of the repairs under the house. My husband gave him some money for driving out, and he kept us from purchasing a real money pit. Overall, I was annoyed about the appointment, but pleased with his service.
    - Jean C.
  • A
    The Crack Team
    Dave came out to look at the cracks, explain the process, and see if there were any obstacles that had to be removed prior to doing the job. He can work around most obstacles, but I did have to move the water heater which was just 2 inches from the wall and directly in front of one of the cracks. He quoted $950 to repair three cracks.We set up an appointment on a Saturday and Dave arrived at the agreed upon time, and finished on schedule - I believe about 5 hours. Dave conducted himself in a professional manner at all times, and left very little mess to clean up.All of the work was done from the inside, and required no outside digging.Once sealed, there is material left on the wall (an epoxy?) about 2-3and quot; on either side of the crack, and ranging in depth from 1/8and quot; to 1/2and quot; or so. It is unsightly, but can be painted over. I did grind a bit of it down to make it less noticable, but the cracks weren't in a finished part of the basement, so I wasn't too concerned. I suggest you ask Dave just how far you can grind if you are concerned about appearance after the repair.It's been 10 months now, and so far, so good. We've had several rains that would have resulted in leaks before the repairs, but no water has seeped thru, and the basement has remained dry. At this point I am completely satisfied, and have one more crack that I plan on having repaired by The Crack Team..
    - Matthew S.
  • A
    EverDry Waterproofing of S.E. Michigan
    They are excellent. They do great work. They were thorough in making sure my basement is moisture proof and waterproof. It was awesome. I'm very pleased with the job. I would for sure use them in the future.

    Be careful of their salespitch. They are true sales persons who like to start out with a high price but once you hem and haw they will quickly come down ! They tried to make me feel guilty about how far down I got them but I knew the game and wasn't about to be oversold. A job that first was pitched at $16000 + was done for just over $12000
    - vincent v.
  • B
    They gave the lowest bid and did exactly what they said they were going to do.  I haven't had any problems since they did the work.  Even during the few times we have lost power, I still have not experienced any problems.  About a year after the work, our sump pump failed and I still had a dry basement. 
    - Joe D.
  • A
    Grosse Pointe Waterproofing LLC
    Arrived on time and got started right away. Everything went smoothly. He and his wife went way above and beyond the job by cleaning out my dryer vent, showing me areas of caulking that need attention, and filling gaps in the cement near my doorwall! I would give my unconditional recommendation for them and would definitely hire them again!!!
    - steve k.
  • F
    Insta Dry
    My biggest problem is trying to get my deposit check back. I requested it within the 72 hour grace period (2/15), again on the 21st and had to call again today (2/26) and the check still has not been sent out. As far as I am concerned this is not a company who really has their customers interest at heart. I will make a complaint to the Attorney General due to the fact they sell something that is not up to code in any city in Michigan.
    - LAURI J.
  • A
    Foundation Systems of Michigan
    Very profesional. Walked me through all the steps so I could understand how system works
    - Don H.
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