We called for a "Sprinkler Start Up Service" and requested it be completed before 6/28. Service Tech came out on 6/23 or 6/24, he replaced one sprinkler head, adjusted a few others, then couldn't get one sprinkler head to work. He insisted it was 'bad valve' although we told him system was new and it was more likely caused by interference of small decorative fence next to patio and sprinkler system. He insisted on replacing valve, stating "It's too hot to dig, if I don't have to..."
When the "new valve" didn't resolve the problem, the service man (Jason) said that he couldn't stay, and that it was too hot to dig more, so someone would call from the office and arrange for him to come back by Saturday. No one called. I called and got the answering machine on Friday afternoon. Jason called me on the weekend and said that he would come "on his own time" on Tuesday morning, at 8:30 AM, and that he didn't need for us to be home. I didn't trust his word or work, so I arranged for a neighbor to come over if and when he showed up. He never did. Approximately 2-3 months later, Affordable Sprinklers sent us a bill for the work that was never completed and it was much higher than we had expected for the valve. I called them and explained that the original bill had "will pay when job is completed" written on it and the job was never completed. They said they would send two of their best guys out to assess the situation and talk to us. They sent out one very young man. He looked it over and agreed that the job had not been completed, he also pointed out that our system was not installed according to code and that Jason should have pointed that out. He said that he would go back and explain all this to the owner and that someone would call and arrange to come out to work this out and give us an estimate on bringing the system up to code. They never called. Today, on 1/6/10, we received a statement/invoice with addl. finance charges, stating that "IF NOT PAID BY 01/01/10 ALL DELINQUENT ACCOUNTS WOULD BE TAKEN TO THE LOCAL COURTHOUSE FOR COLLECTIONS" At no time, during these months have these people called or written to us with any explanation, apology, or attempt to reconcile this matter. They did tell us that Jason, the original service man they sent out, no longer works for them, and that they had forwarded my original message to him. But they had no explanation as to why they didn't follow up to see if my job was completed, since he wasn't working for them and yet they were billing me. This company has absolutely no professionalism, no communication skills and no common courtesy. They seem to have no respect for customers, and I wonder if that is because they think we will pay because they threaten us.
