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Gas Fireplace Repair reviews in West Bloomfield

  • A
    The owner of the shop showed up right on time and completely rebuilt the unit, positioning the gas logs much better than they had been. He eliminated the battery-operated remote and its unit and replaced it with a turn on/turn off knob. He was very neat and there was no residue when he finished. The overall cost would have been less except for the new parts.
    - Edward L.
  • A
    Detroit City Sweep LLC
    First attempt to clean was not possible due to stripped bolt, technician called office and rescheduled with their top technician to remove glass without damaging glass. Very polite staff. Fireplace looks and works great.
    - Anthony Z.
  • A
    Detroit City Sweep LLC
    Very professional, came on time and cleaned and inspected the gas fireplace. He answered any questions I had and was very knowledgeable. I would recommend and hire again. I was very pleased with the service.
    - Nada E.
  • D
    The Grate Fireplace Shop
    New homeowner  (house 12 yrs old) looking for someone to turn on 2 fireplaces and get a quote to install gas line for bbq.  Surprisingly, it's 50+ degrees and said not interested in having anyone come out until spring to look at how much to hook up a gas line? Also, wouldn't work on turning on Napoleon.  But later maybe?  Confused and saddened by lack of enthusiasm for business. Will look elsewhere.
    - Amy B.
  • D
    The installation went fine except the fireplace was shipped with the wrong fan assembly wire harness. The technician assured me he'd get the right harness and install the fan in 48 hrs.  2 weeks later...still no fan installed. Finally got technician to return and he installed the fan incorrectly. Very careless effort. I had to fix the fan installation myself.
    After fan installation, I notice the remote control will function only if I stand directly in front of the fireplace. Called technician, he said he would come back asap. He never showed up until I called again 2 weeks later. In the meantime, I wired a wall switch myself and returned the faulty remote for a refund.
    It took 6 weeks (from initial installation) to get the fireplace working properly and only because I did most of the fixes myself.
    - Paul D.
  • A
    The Grate Fireplace Shop
    My gas log set in my fireplace was 25 years old and it was leaking gas. Charlie came over and noticed that right away. He fixed it all and replaced some parts. The fireplace gas log set is better today than all the time I used it in the past 25 years. It looks better, burns brighter, and looks more realistic. Other fireplace shops that I checked to find a repair person, immeditaley tried to sell me new gas logs instead of repairing what I had. New logs run about 600-800 dollars. In the future, I win only be using The Grate Fireplace Shop whether it is for repairs or new gas logs because they did such a great job.
    - Lynn D.
  • A
    Doctor Flue, inc.
    I called and set up a service appointment with Terry.  She is very polite and gracious. She said they would call with a specific time the day before, which they did. Nick and Cory showed up 15-20 minutes early..  Both young men are polite, knowledgeable, skilled, and clearly informed us of what they were doing and the results of the inspection.  They fixed the upstairs fireplace, removed and cleaned the glass in the lower level vented fireplace, and checked everything for safety--including climbing on the roof to check the cover over the chimney.  There was no need for any clean-up after they finished. They used drop cloths and shoe covers. Nick, Cory and Terry are friendly and pleasant. I would definitely recommend this company to others.
    - Mary C.
  • A
    Lil Joe's gas logs @ Gun Lake
    I contacted Lil Joe on the phone to discuss scope of work and associated cost range. All questions were answered. Joe was flexible and agreed to perform job and then meet with me at home over the lunch hour. On the day of the job, Joe arrived at our house, and started work the with minimal direction. I appreciated his thoughtfulness of letting my mom - who stays with us - know that he had arrived to work on the fire place. Joe quickly determined that he could modify the gas line length as needed without cutting into the wall (which was the reason I hesitated to do the work myself). He proceeded to install the gas log - which was somewhat of a tight fit - by neatly routing the gas line out of view. He proceeded to install all components of the gas log including the safety pilot, lava rock, embers, and tested the system. When I arrived at lunch, Joe demoed the fireplace and gave me a quick rundown on the pilot. The fireplace looks great, and I am very happy with the results! Thanks!
    - JEFF S.
  • B
    Dr Sweep
    I have been in my condo just three months and had no experience with gas fireplaces. During the house inspection, a potential problem with one fireplace was identified and a check by a professional was recommended. Dean, from Mr. Sweep, came and was very professional. I asked him to help me understand what I was seeing and to point out the correct way of doing things. Dean was fantastic. He explained everything as he went along, found the easily fixable problem in one fireplace, and made each unit look beautiful. I highly recommend Dean and Mr. Sweep. Note: If you have a gas unit, be sure to request someone with gas experience. The first person scheduled who came out did not have it so I would not let the work start. Instead, I rescheduled and specifically requested someone who with gas experience who could tell me what kind of a problem I had with one unit and what it would take to fix it. I was lucky. It was a quick fix problem that Dean remedied. The slightly lower rating as because of the need to reschedule and wait a longer period of time to get the properly trained person, even though I mentioned the first time that I had gas fireplaces with a potential problem.
    - Mary Lou R.
  • A
    Went well, on time and cleaned up area when done.
    - Margaret C.
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Gas Fireplace Repair Services in West Bloomfield

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