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Pest Control reviews in Wayland

  • C
    Rose Pest Solutions
    So far our experience with Rose has been less than spectacular. The technician that showed up didn't have all the tools he needed for the installation and the tools he did bring weren't taken care of. He used our garden hose because his was in a knot that he didn't want to untangle - his extension cord was a tangled mess also but he was able to untangle enough of it to use. He didn't bring a step ladder so he asked to use ours. He needed an allen wrench - he used ours. He needed paper towel to clean up with - he used ours. I was willing to over look all of that and chalk it up to the tech's inexperience until he had to install a bait station through concrete on the outside of the house and damaged our siding! After drilling through the concrete he didn't clean up, leaving behind a muddy puddle of ground concrete and debris. The tech left us with a very unprofessional feeling.

    After talking with the supervisor at Rose he is coming out to look at the siding. He didn't say much of anything in regards to the tech's lack of tools. He reassured us with some questions we had regarding the inside termites. We hung up the phone feeling like we were reassured by and quot;our parentsand quot; that everything would be okay. Everything may be okay, I hope it will.

    Bill, the Grand Rapids supervisor took the time to come out to the house to look over the our installation job. Both my wife and I really liked Bill he was very friendly and took the time to throughly look over our house and answer our questions. He examined the damaged siding and is willing to fix it. He also gave us a few pointers as to what we should do to prevent futher infestation. Bill admitted that the tech who worked on our house is new and just out of training Bill also said that he would talk to his tech about the job. After Bill's visit I feel more reassured that we're going to get a quality and professional job from Rose.

    This experience has sent one huge message and that is; we reprent the companies we work for. It doesn't matter what job we have or what it is we do, we are the face of the companies that people see. In our first experience with Rose Pest Solutions the Tech that came to our house didn't represent Rose well at all - leaving us with a less than professional feeling. Great first impressions are key to an outstanding company.
    - Nancy F.
  • A
    Critter Control of Grand Rapids
    We couldn't be happier with the way we were treated. Don VandenBos of Critter Control was very pleasant and professional. He gave us our choice of a few different options on getting rid of the bats and after we settled on one he went to work. He made two trips and I might add he was crawling around on the roof in 90 degree heat. I am happy to say, as of the day Don finished, I no longer lay in bed and listen to bats scurrying around overhead. Thank you Don, I sleep much more soundly now.
    - Karen B.
  • A
    Aardvark Pest Management Inc
    Went well. Man was very informative and explained everything well. Did first outdoor treatment and after a week and a half we are not seeing anymore ants in the house.
    - Jamie S.
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Pest Exterminators in Wayland

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