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Carpet Installation reviews in Vicksburg

  • F
    Had estimate done and indicated to the person that the bath flooring need replacing as well as sub flooring. According to estimator not a problem. Got estimate and went to store to order. Told them what needed to be done. Not a problem. Got home and noticed the estimate didn't include removal of stool. Should have been first sign of upcoming problems. Crew arrived took off bathroom door, removed floor heat vent and tore off flooring. Came down and told wife sub flooring needed replacing and we would need to find a contractor. When told that was why we were replacing flooring was told they didn't do that work. (Had previous used Migala and they replaced subfloor. Crew packed up their stuff and left leaving door off the bathroom, floor register off and 1/4 staples sticking out every 6and quot; over the entire floor. Told wife that maybe we could go into the store (which is in another town) and get some carpet samples to cover the staples. Got a contractor ourselves to redo subfloor and he was amazed that they just left and left the staples. Recalled the store and told them they need to return and finish the job. They said they would on the following Friday afternoon and install both the carpet and bathroom flooring.. We informed them that the work need to be done the same day and we were informed that it wasn't a problem. Different installation crew arrived and informed us that Migala had the job scheduled for two days and had not made arraignments for a plumber to return, Second crew did a fine job. Complained to manager but got excuses. Customer service was non-existant
    From the numerous calls to the store and the week of having the bathroom torn up for a one day job it was a nightmare. It appears that the communication among the store employees and the communication with the crews is nonexistance. Had used Migala over the years but never again!

    - michael j.
  • D
    The whole process took a long time.  It took about 25 days to get them to install it after ordering it.  There were communication problems, they messed up the measurements, and a couple other things just made it quite a hassle. They did an alright job once they got to installing it, but the process up until this point was a hassle.
    - jason p.
  • A
    - PATRICK M.
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Carpet Installers in Vicksburg

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