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Recent Pet Care & Health Reviews in Unionville

  • D
    West Flint Animal Hospital
    First we have been going to this vet clinic for 18 years. We have taken 3 dogs there and we just got another one. Dr. Shaker is fantastic. I was just blown away by a phone call I received from Dr. Baes. I took my dog there last week to have his shots updated. They said at the check in that his dots were up to date. I said okay could I get his nails trimmed while I’m here. She said yes. My dog doesn’t like anyone to touch his feet, so they give him a shot to relax him. Then Dr. Shaker trimmed his nails (1 minute process) After I left I had a question about how I was charged for the service. $50 for the shot, $50 for and office visit, $20 to cut the nails and $3.00 hazardous fee ($123.00 to trim nails). I have never been charged to trim his nails plus an office visit) plus we bought Flea and Tick and heartworm medicine. I was just looking for a little credit on my account for future visit. I called the office the same afternoon (last Friday) and spoke with Claire (very helpful) and she said she would have one of the doctors call me back. As of Tuesday, no one had called me back. I called back and Claire said she would leave the message again. This morning (Wednesday) Dr. Baes called me and I asked him about the charge. His response is what blew me away. He said, “it is what it is”. I said I had never been charged that way before and he again said that’s the way it is. He said we do not even like to trim dogs nails, nor do we want to do it. He then said that he doesn’t like to discuss this kind of thing and starting naming other vet clinics that I could go to. I said I can’t believe that is your response. No one has ever been rude to us and you being an owner, it’s totally uncalled for. You could have at least said it in a professional manner. And we will take your advice and go to a different vet.
    - Dan M.
  • F
    DO NOT TAKE YOUR ANIMAL HERE!! I took my 5 month old puppy in and within an hour or two of testing they discovered a foreign body inside of him. That is a fatal situation when not removed and he had been throwing up since the previous morning. They assured me the surgeon would be in that evening and they would rescan and make a plan while they rehydrated him. That was a LIE! After multiple calls their surgeon was not going to be in until the following morning. I asked to speak to the evening vet but was denied and only got to speak to the tech and secretary. They had my dog for 20 hours and did nothing to resolve the issue(removal of unknown object) I signed an AMA and took him to a different vet where they operated right away and the object was about to perforate his intestines! My dog would have died had I kept him there in their care. I got a second and third opinion from other vets based off their xray I requested and was told by both he needed surgery asap! I dont know what their motive was but it sure wasn't getting my puppy healthy. Their negligence almost cost my puppy his life!
    - Hannah C.
  • F
    West Flint Animal Hospital
    Unfortunately, the office staff lacks in communication skills. We were given different estimates from different people. One person would say one thing, then another something different. The office manager Natalie lied two times about amounts that were agreed upon. Our final bill was $800 more than expected. It was an amount never given to us. We had given them $1,100, then $1,600 the following day. We were told it would be around $2,300 originally. Later... the $1,100 plus another $1,600 and perhaps a few hundred more than that. Instead of being treated like customers who just gave a business $2,700, we were treated like we gave them nothing. Two of the office employees were so incredibly rude, I’m still in disbelief. This behavior does not fly in our family. We simply won’t tolerate it. I have decided to pay the $800 even though we feel absolutely extorted and milked. There’s more to that part, but I haven’t got the time to go into that much detail. Will they be getting their payment in full as they’ve tried to demand? Absolutely not! They will be paid as we can afford to pay them... Natalie try to say it’s their policy.... Well, it’s our family policy not to get ripped off by a liar and that policy supersedes any policy on this earth. We’ve taken our dog to our own vet twice so far, because this hospital left him at death’s door. If Natalie (who thinks she’s some kind of authority lol) thinks it will be happening any other way, she’s strongly mistaken. I thought about taking them to court. If my dog dies, I definitely will be. However, $800 is less than court and attorney fees... Natalie thinks that repeating her dishonesty over and over again will make it true, so watch out for that technique, it’s called gaslighting. Just because someone keeps saying, “If you’ll recall...” over and over and over again (that’s her tactic) does not make what that person is saying the truth. She’s a glorified bill collector who does not take criticism and apply it to better her business operations. She could care less about your animals and what you’re going through. She’s incredibly dishonest. She also needs to learn a life lesson called... The people paying you are ultimately in charge, so start acting like you want their money. Also, if you’re reading this... You are in charge of your own money (certainly not an office manager at a Flint animal hospital). You say what goes with it. Don’t allow a bully like Natalie to tell you what to do with your money. If someone lies to you about the price of something, you have all the right in the world to redefine the exchange as you see fit. Lastly, Miss Natalie can say all the words she’d like... Rest assured, payment will come to them exactly as I’ve outlined... That’s called the LAST WORD!
    - Leslee A.
  • A
    Shear Canine
    amazing! this was our first time getting my pup groomed here and the lady on the phone was super nice when booking my appointment and then the lady who groomed my dog was so super nice! we will be returning customers! The price was also great!
    - tammy o.
  • A
    Riversbend Animal Hospital
    My family has been coming to Dr. Scott for over 25 years. I now live in the Midland area and after multiple bad experiences with the treatment of my cats and dogs at other vets we have for the past 15 years driven back to Big Rapids and Dr. Scott for our pets. We trust no one else! You will not find a more considerate and loving staff. They always treat our pets like family, listening to any concerns we may have and providing us with options and answers. The staff is great about follow up as well, you can depend on them to contact you if additional information or questions are needed.
    - Liz R.
  • A
    Paw Palace
    She got great care and lots of love. It was great to be able to access the cameras by smartphone to see her playing everyday and know she was doing great.
    - MaryAnn D.
  • A
    Barktown USA
    It's $28 for a full day. They are great with the dogs. They are very compassionate people. They are always very caring and concerned. The dog comes home happy and tired.
    - Arnie R.
  • A
    They diagnosed the problems and gave me different options. They also advised me the best route to take as far as treatment over surgery.
    - Carol M.
  • A
    Fenton Veterinary Clinic
    I have only been there twice now. The staff and everything are so nice. They're very helpful and they love animals. The whole office all around was excellent. My first impression of Fenton Veterinary Clinic was I liked it. It's a house that they converted into a clinic, it was something they converted. It might of been an old barn they converted. It's warm, it's not cold like some of your modern clinics. The reception area is a stone floor like it might have been a patio or something.
    - Katherine R.
  • A
    Stonington Kennels Inc.
    They just changed hands 3 months ago. She was awesome the lady who runs it. It is a family owned business. We have used them since 1988. I really trust them.
    - Richard P.
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Pet Care Providers in Unionville

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