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Gas Fireplace Repair reviews in Troy

  • A
    Motown Fire LLC
    I hired Motown Fire to convert my wood burning fireplace to gas and install the burner and gas logs. I got bids from five different contractors to do the work. Motown���s was the second lowest. There was one contractor whose price was lower than Derek���s but I later discovered that contractor did not have a mechanical license. Most contractors wanted several hundred dollars more than Motown for the gas line work. One of the stores I went too wanted double what Motown charged me. Another thing I really liked about Motown was Derek���s honesty and willingness to install a gas log set I purchased on my own. I spent a lot of time researching gas logs sets. I quickly learned that, like most things these days, you can buy everything you need on Amazon. When Derek came out to give his estimate I mentioned that while didn���t mind paying a professional to install my gas logs, I wasn���t happy that most contractors seemed to be marking up ���real fyre��� gas logs and burners. Most of the other contractors I spoke with quoted me around $200 more for ���real fyre��� equipment than what identical models cost on Amazon. When I mentioned this to Derek, he said he understood and would be more than happy to install a log set and burner I bought myself. He even talked me about the proper size and models that would fit my fireplace knowing full well I���d be buying them online. He helped me save a lot of money this way. All the other contractors I got bids from tried to steer me away from buying equipment from anyone but them so they could make even more money. Derek was honest and straightforward. Installation went great. Dustin and Derek completed the work in just over an hour. They were polite, on time, took off their shoes, and cleaned up when they were done. They even installed a damper clamp for free. Derek showed me how to use everything before he left. We couldn���t be happier with how the gas fireplace looks. Motown was honest, professional, and very fair in their pricing. I would recommend them to all my friends and family. Between buying the equipment myself and the price Derek charged, I turned my wood burning fireplace into a beautiful and elegant gas one for just over $1,000. One store quoted me $2,000 for the exact same job.
    - Jeffery S.
  • A
    Detroit City Sweep LLC
    The service man was clean and efficient, no mess to clean up. He spent about and hour and replaced old heating embers. He vacuumed inside fireplace. He gave me good instruction of operating the burner control. Over all I was completely satisfied.
    - Larry L.
  • A
    Detroit City Sweep LLC
    The technician made our gas fireplace look like new. He removed the logs, cleaned out all the soot and dust, vacuumed the interior, and polished the glass doors. He even went on the roof to check the chimney. The technician was very efficient and knowledgeable. I would definitely recommend this company to anyone needing this service.
    - Kathleen J.
  • A
    Detroit City Sweep LLC
    It was fine. They came out within a week after the deal was purchased. There were no additional charges beyond the big deal amount. They did a good job. The only complaint I had, and I didn't notice it before they left, was that when they reinserted everything, it was kind of off-center over to the left. But it's not a huge deal because if I have it cleaned again next year I'll just have them move it towards the middle. They put coverlets on their shoes. They were very careful. There were two guys. They gave me a window of time and they were here within that window.
    - Judith Z.
  • A
    Detroit City Sweep LLC
    Were prompt in calling to schedule the appointment, and came to the house within the promised 9 AM - 1 PM appointment time on a Saturday. The owner Steven and his assistant Chris were very professional and through in their inspection and cleaning of our gas fireplace. We were impressed with how nice the fireplace burned and looked after putting new embers and sand on the base of the fireplace. A request to better hide the lower burner was done right away. The protective glass has never looked better. Would recommend their service to anyone.
    - John P.
  • A
    Doctor Flue, inc.
    Mike was prompt, friendly, and informed. We just purchased our home and Mike instructed us on the proper operation of the fireplace as well as ensuring that all parts were working correctly. He brushed off our gas logs, replaced the sand that was missing from the bottom of our fireplace, checked for gas leaks, and checked out the top of the chimney. Mike rearranged the gas logs to create the best fire scene possible by taking into account where the flames were passing in relation to the logs. Truly he is an artist and my wife could not be happier with his attention to this detail.��
    There is no doubt in my mind that Mike is a chimney specialist. He is obviously dedicated to his profession and really impressed the whole family with his knowledge. Mike was able to speak intelligently about the model of our fireplace and explain the inner workings of the fireplace operation in great detail. He was the first person to have an intelligent suggestion as to what the mysterious light switch next to the fire place is for (a blower under the unit). Unfortunately, it was not for revealing a secret treasure room as I had previously hoped.��His knowledge on the topics of chimneys was only matched by his affable personality.��He took the time necessary to explain everything clearly and even had several pictures to go along with his explanations. Now I feel like an expert on my fireplace too!��I believe that our lives have been enriched after his visit, and we will not soon forget the life lessons that he taught us. ��The only downside is that after he left my wife said, "Why can't you be more like him?" I didn't have a good answer for her, but I suppose we can't all be the king.
    - Jason S.
  • A
    Dr Sweep
    In the process, he discovered my 35 year old gas hardware (hadn't been used in 10 or more years) had a slight leak and was no longer in accord with modern building codes. I inquired as to what would be needed to make the installation safe and to code. He talked me through the process and gave me a quote. After contacting other gas log dealers, I discovered the Dr. Sweep quote was very competitive. I called and asked the tech to return and upgrade my installation. The catch was, I needed it in just a few days so all would be ready when my daughter and her family arrived from out of town. The tech and the company went out of their way to make it happen and all was ready as requested.
    - Kent V.
  • A
    Air-Master Heating & Air Conditioning
    I have to say that I am very impressed with Air Master on all respects! It is hard to believe that you can get this level of customer service these days and these guys really live up to to their A grade on Angie's list. I called in a few weeks ago as I smelled gas in the living room. I called Air Master after I looked them up on Angie's. At first they did not have an appointment for a few days but as soon as I explained the situation, Cindy put me on hold and found a technician between appointments and sent him right away. John came over and quickly diagnosed the problem and shut off the gas supply to the fireplace.  He ordered the valve and said he will be back in a couple of weeks. He came today at the promised time and efficiently completed the job. He then proceeded to re-arrange the logs in a more aesthetic way, added additional materials to like steel wool to make the fireplace glow nicer and extended the valve handle so I don't get burnt when I turn off the fireplace. He did all of this on his own and then he cleaned up the area spotless! Needless to say, I will recommend Air Master to all my friends and will certainly use them for all by HVAC needs.
    - Venkat U.
  • D
    Dr Sweep
    We were not overly happy with them. It was a house we were not living in, we did not have a key to the gas fireplace, and surprisingly the worker did not have a key. He was unable to complete the work as prescribed, we called them to come back, they never called us back, and they never came back. We had to employee another company. They were checking to see if the fireplace worked. They were not putting in new logs for us. They were never able to turn the fireplace on. They did clean it as prescribed but they never turned it on so that we could see if the fireplace worked. They promised to call back and to come back and they did not. It was a good price, it was 99 dollars and it would have been an excellent price if the job had been completed. I think what they did was fine. They did check to see if the fireplace itself was okay. Initially it was fine. They came when they said. But, after they left, we never heard from them again, until we called them and they were supposed to call us back and did not and they did not complete the job. They did come when the appointment time was. Punctuality when coming for the initial appointment and no punctuality after they left. I would not use them in the future.
    - catherine s.
  • A
    Detroit City Sweep LLC
    Great. WE were very pleased with the job and the information he gave us.
    - Claire W.
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Gas Fireplace Repair Services in Troy

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