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Flooring reviews in Troy

Real People ~ Real Reviews ~ Real Results

  • We recently had Emil come out to measure our bedrooms on second floor. He was amazing as he not only remembered us from about a year ago when he first came out but made sure to work us into his busy schedule so we didn't have to wait. We really appreciated his attention to detail and high level of friendly customer service!
    - Lennie E.
  • After scrapping the original plans to use StareCasing 3/8" oak hardwood treads over the existing construction grade lumber treads (long story), we went with 2-1/4" wide prefinished hardwood over the top of the existing 2" x 10" lumber treads and the color matches our hardwood floors well except the polyurethane sheen is a little more glossy than our floors which have Bona Traffic satin poly on them. Project took almost 6 months from start to finish and responsiveness to communications could have been better but overall we're very pleased with the end result. Based on my experience, I wouldn't recommend the StareCasing product for this application. I'd suggest just using standard hardwood flooring as we eventually did.
    - Philip L.
  • I was referred to Ralph at World of Floors by a colleague of mine when I told him I needed to list a rental property that had been completely thrashed by a tenant (every surface of this home needed to be touched). Ralph met me and my client at the house with samples and pricing information for what we needed. We needed new flooring throughout the entire home. We had checked with two other flooring companies, and Ralph not only was the least expensive in his bid, he was extremely helpful and very easy to communicate with. The work was exceptional, completed on time, and on budget. I am really pleased to have met Ralph and to have worked with him. I'm definitely adding Ralph and World of Floors to my "preferred vendors" list and look forward to working with him and his team again in the future. Relationships are key in Real Estate, and I now know that I can call Ralph and fully trust his bid, his work ethic, and the quality of the job (both in materials used and work completed). If you need flooring, Ralph is the guy to call. Hands down.
    - Annette M.
  • Great. Howard take a lot of interest in your project. He stays on top of everything to make sure the work is done well and in a timely manner. His crews are pleasant and easy to deal with. Howard is knowledgeable and able to advise you. I would highly recommend him.
    - Buddie B.
  • Horrible, first they arrived to put in the carpet only to find once it was at my house that the carpet couldn't be used. Took another week to get in the carpet. This delayed the hard wood replacement. These "professionals" then got sick, apparently everyone, which delayed the work on the wood flooring another week. When they did come they started to rip up the old floor and then determined they couldn't do it. Not only did they tell me they dont do that type of work (i.e. ripping up glued down flooring) but that I would have to hire someone else and then let them know when I was ready for them. That is not in the contract you sign and the owner who did the estimate never mentioned it or did the due diligence to see that the flooring job wouldn't work. I then had to hire someone else to fix what what these people destroyed. Worse yet, even though I am the one who signed the contract and was paying the bill they didn't contact me, they constantly attempted to contact a person I had to let them into the unit. These are the worst professionals I've ever seen and wouldn't recommend them. Ever.
    - Andrea C.
  • Tom and his crew were very polite and professional. They worked constantly from the time they arrived until they left at the end of the day. They always cleaned up any mess they made at the end of the day and left the area neat. Chris, worked on the crown mouldings and baseboards and did an excellent job. The crown and the baseboards are beautiful and make the house look so polished. I absolutely love the mouldings and baseboards. The painting was done very well and I am very pleased with every room that was painted. My basement looks fantastic! The flooring and baseboards look spectacular! Tom goes out of his way to insure everything the customer wants is done. He even went with me to Home Depot to pick out the doors and locks. He also did extra tasks that weren't in the contract, such as putting vents in my furnace room because they should be there for safety reasons. I truly appreciated Tom's thoughtfulness in completing jobs in my house because they were needed or would make my home look better. I was very fortunate to find Tom and his crew, because not only were they professional and personable, but they completed all of the work I contracted for and did even more that I didn't ask for. Tom really did treat my home as if it was his and provided high quality work and a great smile too. I highly recommend Tom and his construction company to anyone looking for an honest and fair contractor, who takes pride in the quality of work performed. I only have one project left to do, but I certainly will contact Tom to do that job when I'm ready.
    - Carlita W.
  • Mellissa was my contact person and was wonderful to work with. She helped me by providing samples to choose from, notified me as soon as any approvals were needed, returned my calls and emails promptly and overall really worked hard to make this 3 month project go as smoothly as possible. Ray and his team were all very knowledgeable and proficient. Every employee and contractor of RMH was friendly and helpful. I checked on the work being done daily, so I spoke with everyone who worked on my house at some point. They were all great and I have already recommended RMH to other people I know who need remodeling done.
    - Aileen D.
  • The Pros... they were very responsive, and were able to come out very quickly to provide a consultation. The other nice thing about them was the design consultant. He was very punctual, nice and polite. The Cons... I want hardwood or engineered hardwood installed. They proceeded to first tell me that they couldn't do it, and that they never do work on stairs (what?!). When I told the rep that the stairs had to be done, so if they couldn't do them, I would need to work with someone else, the rep proceeded to call his office to ask if they could do them. First thing the woman he called then said was that they would have to "measure around the spindles" which would be a lot of work. When I told them that other companies that quoted me were going to remove the spindles and then put them back on after the flooring was installed, they told me it wouldn't be ideal with a floating floor. I then told them I wanted the floor nailed or glued down, given my large rooms that a floating floor would not be ideal (not sure why I was having to tell them that if they were experts). Then they started to tell me that that wood can't "breathe" on stairs. After hearing this third excuse, it was obvious that working with them was not going to be a viable solution. They either were not going to do my stairs, or really had no idea how to do them. Either way, it was a deal breaker, and they ended up losing a very big flooring job as a result.
    - Kristen D.
  • Ted did an amazing job installing our new tile and grout floor! His crew showed up on time, did a great job and cleaned up after they were done with the project. Excellent craftsmanship installing a larger tile on a not so even basement floor. A job well done.
    - Marc M.
  • Kapalua Floors was quick to respond and they came out on Saturday to get the job done because we were selling our home. I really appreciated their willingness to squeeze me into their schedule. The installer was very friendly and my floors looked great when he was done. He did a very precise job and cleaned everything up when he left.
    - Ralph T.
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Flooring Installers in Troy

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