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Troy Flooring Articles
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Troy Flooring Installers Reviews
****waited 2 weeks called
****waited 2 weeks called the manager "
fast forward to january:
***i called MOTOR CITY FLOORS and PERFECT FLOORS for an estimate to get 2 more rooms done.
BOTH COMPANIES SAID WOOD FROM THE SUB FLOOR WOULD RELEASE TO THE LOWER LEVER 100% OF THE TIME IF THE BASEMENT IS NOT FINISHED AS THEY USE 2 INCH NAILS
IF I WAS TOLD THAT I WOULD HAVE COVERED THE FURNITURE OR MOVED IT
motor city floors installed our dining room and living room hardwood floors and the first thing the contractors asked me is if i had a finished basement. when i said no, they were prepared with tarps, shop-vacs and a clean up crew. THEY WERE SOOO AWESOME AND A PERFECT EXAMPLE OF EXCELLENT CUSTOMER SERVICE!
THEY EVEN CLEANED UP UNITED FLOORINGS MESS....THEY WILL BE BACK IN MARCH TO DO MORE ROOMS...CALL MOTOR CITY FLOORS AND ASK FOR "
He did not call me back, so approximately a week after my first contact on Aug. 30, I called him again. At this point, I had already gotten my 2 other estimates, so I was just hoping for him to be the 3rd estimate, especially since the first 2 estimates were so vastly different in their recommendations and prices. We set up an appointment for him to come out at noon on Monday, 9-9-13 to give us an estimate.
An employee of
Unlike the other two companies who recommended replacing boards or sanding and refinishing,
Plus, the estimate he gave me was on a piece of carbon paper that had all sorts of other impressions on it and was impossible to read. I mentioned that it was hard to read and instead of giving me the good top copy, he told me to just ignore the other stuff, “this is what it says”...yet he knew we needed to submit the estimate to a company. So if it wasn’t legible, how was I supposed to submit it? Since I had already decided I wasn’t going to submit his proposal, I didn’t bother making an issue of it, especially when he didn’t take the hint and give me a more legible copy after I stated that I couldn’t even read what was written.
So I was all set to submit the 2 estimates and get the repairs done, but
Another week went by without my hearing anything or receiving an estimate, so I called again. At that point,
So to recap, after already having gotten 2 other estimates in the week that I was waiting for
I honestly consider myself fortunate that he declined the job and saved me the headache of working with an unprofessional company that wants your business one week and doesn’t want it the next. Imagine if he started the job and then got too busy to finish? I get the impression this company isn’t very organized or well managed, which is a big red flag to me. I was burned by another disorganized, mismanaged company who went out of business halfway through our remodeling job, leaving us and several other clients with liens on our home (he didn’t pay his subcontractors) and unfinished work that we had already paid for. He declared bankruptcy and kept thousands of dollars of our deposit. A well-managed company should know from one week to the next whether they can handle a small job in a timely manner. Actively pursuing a client one week and then not following through the next week is not a good sign if you ask me!
plan to use
From the beginning, they were extremely professional and knowledgable. during construction. Their price may be a little higher than other contractors, but trust me, they are worth every penny - they do not cut corners and the end result is absolutely beautiful floors. I couldn't be happier.
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