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Woodworking reviews in Traverse City

  • A
    StaWest Inc
    Great service and top quality workmanship. Countertop fit perfect. Dennis pays attention to details and is easy to work with. The furniture I have seen that he has made is perfection!! He can master any project inside and outside the home. I highly recommend this company--for any project...
    - Belinda H.
  • A
    Steelman Brothers Construction, LLC
    It was easier to move in with the floors finished (I didn't have to move furniture around after arriving). It was great that he could work with my schedule. The work in the basement went well and I liked his suggestions about the shower, more lighting, and more heat vents. I plan to spend a lot of time in my basement craft room, so it means a lot to me to have a nice place to work.
    - Connie E.
  • F
    Complete Flooring & Interiors
    ���Worst experience ever! Ryan and his group remodeled our Ada bathroom and did a good job. We then hired them, after assurance that a Traverse project was "no problem, do them often". Ryan's group was literally a bunch of hacks. Some highlights of their lack of skill include the inability to miter a corner for trim pieces, simply attach trim to the wall, they had several pieces just press fitted in, they broke a bathroom towel rack and still installed it, we found that after the final payment. Examples of lack of professionalism are Ryan's group also removed an exterior door to the garage and left if sitting in the room, we heated the garage for 2 weeks. His crew smoked in our cottage, we had cigarette butts to prove it. Also, Ryan assured us the project would take 6 to 8 weeks and it took 6 months. This project was completed last year and we just wanted to forget about Complete Flooring and ever dealing with Ryan. The reason for this late review is when we opened the cottage this Memorial Day my husband almost fell down the stairs that Ryan's crew installed wood on. They neglected to tack in the metal stair cap, it was just jammed into the floor molding and finally worked itself free. Ryan is a good salesman, he seems like a nice guy, but my advice is do not trust him and most definitely do not hire him. UPDATE: 7/19/2017 1. No changes to the project were made except we changed out the fireplace unit, Ryan encouraged this saying the end product would be much nicer. This did add a few weeks to the project, and we were ok with that. The winter was one of the mildest one's we've had up here, so the allegations that further delays were due to the weather are not true. 2. The statement that we made several changes during the project is untrue. The fireplace was a very early change (and the only change was to not re-use the insert we had, but to replace it with a new fireplace insert) and the trim change was due to their poor job the first time. There were absolutely no additions by us to the project, other than to have them correct their extensive errors. 3. They replaced the trim, not because it was a late decision by us (as alleged in the reply), but because the trim they installed first was not mitered, had sizeable gaps in it and some was not even nailed in place (we have pictures - it was a joke how bad every single room looked with the trim - and Ryan acknowledged that in writing, and said it must have been done by one of their apprentices). To imply that we made a late addition to the scope of the project by adding trim is ridiculous. 4. Their reply implied that cigarettes found in our cottage were from our college age children. This is preposterous and downright rude. Our cottage was completely torn apart the entire winter and we never once made it up there other than quick day trips (without the kids) to check on the progress (or lack thereof). The cigarette butts we found were at several of the window sills, evidencing that the workers were inside by the windows and smoking (and they smoked a LOT). 5. The bathtub issue was not a "small leak". Ryan's crew mis-installed the tub insert and it leaked profusely. They tried to fix it twice, and failed, and finally had to tear out the insert and install tile walls. And even then they left the holes in the tub (where the insert attached), and those leaked, so yet another crew had to come out later and fix that! 6. Their reply also said that Ryan was the same person in charge during our first project with them. That is false. Kristy (who left Complete Flooring) was in charge of our first project and she did an outstanding job. Our biggest mistake was trusting Complete Flooring at the start, assuming that Ryan could do what Kristy did. We were wrong. 7. Their reply blamed some of the issues/delays on our house construction. The only issue encountered there was that Ryan's crew had trouble getting the linoleum off the kitchen floor so they proposed adding a new subfloor everywhere, which added a couple of days and which we paid for. Otherwise, the house construction was not an issue. The cabinets are standard cabinets and counter tops. 8. As for the garage door - it was damaged during the time that Ryan's crew were bringing in cabinets etc., yet he blamed the painter (because the painter was not part of his crew) and refused to pay the painter. When the painter called me about it, I discussed it with Ryan and I pointed out that CFI, as general contractor, should be responsible for these types of issues. Ryan's response was that, since we hired CFI, it was really our fault if anything goes wrong and therefore we should be responsible for it (and I still have that email). The painter ended up taking CFI to small claims court and won. 9. We had to finish much of the trim ourselves, including some areas found later that just were not done. There were several places where trim was removed to put in a counter top and then just not replaced, but we did not notice it until later and fixed it ourselves. 10. There are more complaints that we could discuss, including the gaps in the floor that I have had to caulk (as told to do by Ryan), and the heat registers were not even re-installed and it was because the holes in the new floor were not big enough and I had to cut them larger. 11. Finally, the statements made about making concessions to us are also false. No concessions were ever offered to us. We were left with the final bill, with no offer of reduction (even though Ryan himself admitted that there were a lot of problems with this project from the start - and I still have that email too). We just simply paid them about $1500 less for an invoice of around $90,000 (and since finding additional problems, we regret not holding back more). We would not contact them to fix the problems because, quite frankly, we do not want them in our house again.
    - Beth F.
  • A
    TGC Carpentry Inc
    Example above.  I will repeat my original statement that if you wish a fast and speedy job you might look for another carpenter since he is the  owner and supplier.
    I will sacrifice speed any day for a quality and professional job.
    - John P.
  • A
    Silver Lake Self Storage
    Rick was extremely reliable, responsive, reasonable and punctual. The drywall finishers did a terrific job as did the electrician. We were very pleased with the finished project and would highly recommend Rick.
    - Kay B.
  • A
    Ferraro Builders, Inc.
    After researching multiple builders, we hired Ferraro Builders to construct our new summer home on Lake Michigan.  Quite obviously we were concerned about undertaking this large a project while living 1600 miles away.  In the end, the home exceeded our wildest expectations.  It was absolutely gorgeous.  At the same time, it was finished exactly on time and within budget.  Mike Ferraro was not only a pleasure to work with, but his expertise, guidance, and experience all led to a very efficient and ultra-high quality home.  No matter what happened, nothing was ever a problem for Mike.  Every week he sent pictures and we discussed over the phone construction and design details.  We came up only 3 times to review and inspect the project. 
    The most important question any prospective new homeowner should ask to clients of a builder is:  would you use this builder again if you were building again?  Our answer in the case of Ferraro Builders is absolutely!
    Mike was a pleasure to work with, he was on time, and in budget, and most importantly produced a very well constructed product.
    - F S.
  • A
    Silver Lake Self Storage
    All of the work Rick did was excellent, and very reasonably priced (and it was right on with the estimate he had given) - and the finished job looks wonderful (I just have to paint to finish it up). He was very willing to work with my concerns, and flex as I added a few more things to the job, or changed how I wanted something done. He was also informative when I asked him questions about other things I was working on around the house.
    I really liked working with him - he has a really nice, calm, grounded demeanor, and was always pleasant to be around. He feels honest, reliable, and trustworthy, and is very professional and respectful - he clearly takes his work and clients seriously and wants to do a good job for them. He responded to emails and phone calls promptly, and showed up when he said he would. He also came over when the sub-contractors were here, to make sure they got launched correctly, and checked in to make sure they did a good job.
    I will definitely call on him again in the future when I have other jobs that need to be done.

    - Lee E.
  • A
    JR Enterprises
    Everything went exceptionally well. Jim came out when he said that he would be there for the estimate (can't say this about other contractors). He even called to let me know that he was going to be a few minutes late. He was very thorough so we are confident that the source of the problem has been found and fixed. He did excellent, high quality work and was a VERY clean worker. The work took more than one day, but when he left you never would have known that he was here. He cleaned everything up completely every day.As I said before, the work is VERY high quality. We are extremely happy and felt that his pricing was more than fair. Jim also kept us updated on how things were going and if he found any additional problems. We already have Jim scheduled to come back to do some more work.We would highly recommend him!!
    - Shelly H.
  • A
    Harris Custom Carpentry
    The work could have been done more quickly if we could have met his busy schedule, eventually we worked out a better time frame and was quickly resolved.   All in all, Mr. Harris was reasonable and quite willing to work with us, despite our personal hardships.
    - Norman L M.
  • A
    KMH Carpentry
    He was prompt, courteous, and very professional.  He even cleaned up the branches and twigs that he cleaned off the roof, piling them outside near the fire pit.  His fees were well within the estimate the insurance company provided, and was attentive to the paper work that I need for submission to the adjuster.  I would heartily recommend his services to anyone, and would certainly call him first for my next project!
    - Debra L.
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Carpenters in Traverse City

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