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Hip and Knee Replacement Surgeries Accompany Active Generation

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How Can I Relieve My Nighttime Shoulder Pain?

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Do You Need a Knee Brace for Running?

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Orthopedic reviews in Traverse City

  • F
    Hollander, Dr. Justin J.
    Terrible. He put a knee in me that was not the one discussed. I was allergic to the knee, and my body rejected it for 2 years, I suffered incredible pain. He was VERY full of himself, interrupting me when I spoke, showed no respect. He forgot to sign all the papers to dismiss me from the hospital, and I was forced to wait from 11am, around 5pm ready to go. He did not medicate my pain properly, as I also have spinal stenosis, which is also very painful. Sat in my room and told me he would not give me a stronger pain med. than I had been taking for 2 years from my stenosis pain management Specialist. So, I suffered immensely and needlessly, going home the day after my surgery. I still suffer pain from all the scar tissue that prevents me from recovering fully. I would not recommend him to my worst enemy !!!!
    - Vickie A.
  • B
    Great Lakes Orthopedics Center
    I was really happy with the way I was treated when I was there. The appointment was right on time; I did not have to sit around waiting and waiting. I felt they took enough time with me to answer any questions that I might have and explain the procedures and what they were going to do. I needed some documentation for return to work, and they were real prompt on giving me the surgical notes and anything I needed to get myself clear to get to work, which is sometimes a real hassle at doctor's offices trying to get your notes and records. The doctor was really personable.
    - Donna D.
  • B
    Hollander, Dr. Justin J.
    His diagnosis and recommendations about my hip pain were correct, and the hip injections he gave me were as helpful and effective as he had predicted. I believe he did a very good job with the diagnosis and injections -- I liked him and would not hesitate to use him again for similar conditions. However, I cannot award an "A" rating since I did subsequently elect to have actual hip replacement surgery done by a more experienced surgeon downstate who specializes exclusively in hips --- although by this point in 2013 (more than a year later) Dr. Hollander himself is no doubt becoming quite experienced.
    - Donald M.
  • A
    Traverse City Orthopedics & Sports Medicine
    I could walk day of surgery. Dr. McAndrews came to see me in the hospital right after the surgery and also the day after. He is easy to ask questions of and has good bedside manner. He is very concerned with how well his patients do!
    - nancy c.
  • A
    Great Lakes Orthopedics Center
    They're pretty much on time when you make an appointment. The staff is really good. They don't leave you waiting too long. The two doctors we go to specifically are good in explaining things and spending time with us. They're excellent. They're highly rated.
    - Karen L.
  • D
    Traverse City Orthopedics & Sports Medicine
    We were referred to Dr. Peter McAndrews at Traverse City Orthopedics by our health insurance company. When we called for an appointment with Dr. McAndrews, we were told that the doctor would review our son's x-rays and call us back. When they did, we were told that Dr. M was busy, but that we would be seen by his partner, Dr. Justin Hollander. We asked if Dr. Hollander also participated in our insurance and we were told yes, that all the doctors in the office participated in our insurance. I called back to double-check this after my husband made the appointment and was also told that both doctors participated in our plan. I also asked to affirm this when we checked in for our appointment the next day. In all, Traverse City Orthopedics told us three separate times that Dr. Hollander participated in our insurance.
    Imagine our shock when after surgery and several appointments, we were asked to pay a large balance at checkout. I was taken by surprise by the large amount and asked the clerk to make sure were were paying only in-network charges. She said yes, this was the in-network balance, so I presented our credit card as payment.
    When our insurance processing came in the mail weeks later, we were shocked and dismayed to see that Dr. Hollander's services were processed at an out of network rate, so only reimbursed at 50% rather than 80%. I immediately called Traverse City Orthopedics and my health insurance company. In fact, Dr. Hollander did not become a covered provider until weeks after our son's surgery, so insurance denied full coverage. They referred us back to the physician's office and suggested that Traverse City Orthopedics resubmit the claim under Dr. Peter McAndrews tax i.d. so the bill could be reprocessed as in-network.
    In short, the office manager and billing staff at Traverse Orthopedics told us that it was our problem. They refused to resubmit the bill. The office manager asked me to write her a letter detailing the problem. I did, and copied it to our credit card company, asking them to withhold payment and interest until the problem was resolved.
    The right thing to do would have been for Traverse City Orthopedics to admit that they had made a mistake in telling us that both doctors participated with our insurance when in fact Dr. Hollander did not. Our insurer told us they would reprocess the claim if the office admitted their mistake. Instead, the office manager had the doctor sign a letter to our credit card company stating that we had never asked HIM during an appointment whether or not he participated in our insurance. That makes no sense, because it is always the office staff, not the doctor, who handles appointments and billing. Our insurance had written instructions on its physician finder website to rely upon the doctor's office to confirm participation in our plan. We did so, and we are sorry.
    Yes, it is a tough economy and people worry about losing their jobs if they admit that they or someone on their team made a mistake. However, telling the truth and setting your mistakes right is the right thing to do AND it is good business. In this case, we were victims of a mistake that Traverse City Orthopedics refused to admit or to rectify. The result to us was a classic case of bait and switch at very high cost to our family. We could have gotten out insurance company to pre-approve Dr. Hollander as in-network had the office staff been accurate when we scheduled our first appointment, but they weren't, and they haven't made it right since.
    We would like to be able to highly recommend Traverse City Orthopedics. Dr. Hollander did good work, but their office staff needs to deal more accurately, honestly and fairly with clients when they make errors. Dr. Hollander did a fine job repairing our son's broken ankle, but his office staff failed both him and us. The result has been much stress for us and a loss of reputation for Traverse City Orthopedics. We still hope they fix this, because it is never too late to do the right thing. Honesty and responsibility are good for business.
    - pamela k.
  • A
    McGraw, Dr. Joseph M.
    The surgery went well with no complications. However, due to my own stupidity and failure to follow orders, I broke the femur of the hip replacement leg after returning home. That necessitated revisiting and redoing the implant, and that was followed by a series of complications, in the form of infections at the site of the replacement,. In no way was this the fault of Dr. McGraw, however, who is absolutely impeccable in his work. What it did mean, however, was that eventually the artificial hip had to be removed and a spacer put in until the infection was cleared up and a new hip could be implanted. The result was that I had prolonged contact with Dr. McGraw and his staff, and I can report that they were always impressive--competent, efficient, and friendly. I have recommended his services to many people needing knee or hip replacements, including a member of my family, for whom Dr. McGraw subsequently replaced both hips. I have nothing but the highest regard for his professionalism and expertise.
    - Judith L.
  • A
    Szczepanski, Dr. Jeff
    His wife is my best friend.  He is amazingly knowledgeable. He teaches across the county.  He's developed surgical instruments for other podiatrist's.  He stays on top of things and is constantly going for continuing education.  He does work in the community and worked on a kid with a club foot for free as, the kid wouldn't have been able to walk.  He truly puts his heart in his work.  His bedside manner is great, he is compassionate, understanding, and gets his patients in and out quickly.  I give him high ratings and will continue to go there in future.  
    - juliette g.
  • F
    Great Lakes Orthopedics Center
    My insurance company was very understanding of our circumstances and agreed to pay the provider the exact same amount that they would pay an in-network provider. I will keep the numbers simple here, but let's say that the standard biling rate is $180.00. We all know that no one pays that amount - and that the provider always takes less for the services rendered. My insurance company paid roughly $80.00, which is the standard amount they'd pay anyone for putting a splint on child.

    Great Lakes Orthopedics keeps coming after me for the remaining $100.00. We all know they would never have gotten that money from a local patient (because they would have accepted the in-network rate as payment in full), and instead, they are seeking payment from me while I was in a dire circumstance. It is incredibly frustrating because there were other practices in Traverse City that were willing to cast my son, and instead, we not only did not get the service we needed, we are now being asked to essentially pay double the amount that any other user of their practice would have to pay.

    It is mind-boggling the number of frustrating phone calls I have had related to this bill. All I keep getting told is that we have contracts - yeah - I get it, I am really sorry that I needed your help while on vacation. Sometimes, when it comes to healthcare, not everything fits in a nice, neat box. Shame on my poor two year old little boy for getting hurt at an inopportune time.

    I hope that by sharing my story, I save another family the aggravation of working with this practice. There are other providers in Traverse City.
    - Corrie B.
  • A
    Great Lakes Orthopedics Center
    Dr. Boyce is very professional and caring. His assistant, Kim, is so kind and patient as I called her several times, she always cared. They both treated me like I was their only patient.
    - Vickie A.
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Orthopedic Surgeons in Traverse City

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