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Auto Repair reviews in Sterling Heights

  • A
    My car was pretty banged up in an accident. I called them and they were comforting and relaxing over the phone, while I was upset. They got my car towed in, an estimate done and my car repairs done immediately. 
    I was updated along the way on the progress of my car.
    It came back better than new!
    - Lori L.
  • A
    The job was estimated at $1048.30 This was the lowest of 4 estimates. The others were (5% above), (10% above), and (68% above). I chose this provider mainly based on the courtesy and up-front help from Rick & Phyllis. The final invoice was the same $1048.30 I paid the entire bill, as I don't have collision coverage. Work began 8/8/2016. Was completed 8/11/2016 mid-day. This shop did excellent work. The entire driver's side looks like new. The paint job looks better than new, and is a near-perfect match. Overall quality on a 5-star scale is easily a 6, because... They went beyond the estimated work: 1) They repainted the entire rear quarter-panel where the selling dealer's shop had made a small repair leaving a shoddy paint job to the entire quarter-panel. 2) They discovered a small area of rust on the FRONT wheel well (outside the accident damage area) and repaired it as well -- at no charge. Pennington Collision is at the top of my shortlist.
    - Wayne P.
  • C
    After 15 minute inspection by Action Collision's estimator, she called-over a technician who did his own 5 minute inspection. She then brought him into the office where he began explaining how he suspected an underlying poor previous repair around the wheel well. I had an uncomfortable feeling about this encounter based on the way the explanation unfolded. The result: The estimate was 68% higher than the lowest of the other three estimates I found. The other two estimates were 5% higher and 10% higher than the lowest (essentially similar). I chose to avoid Action Collision based on the jacked-up estimate and the questionable demeanor of their employees.
    - Wayne P.
  • F
    Sterling Car Care Goodyear

    They did a terrible job diagnosing, and then were very rude when the plan they had for fixing the vehicle was not chosen, and I (41 year old ex mechanic, manufacturing engineer with 15 years of auto part manufacturing and problem solving) said to only replace the radiator, which was plugged with brown gunk from contamination of the Dextron coolant. The mechanic was rude to the 18 year old, told him he would not warranty the work or the parts and that the radiator would "blow up".

    The quote he gave was for $3700 to replace the head gasket on the motor, which he said was the actual problem. I contacted a friend in the GM service and diagnosis division of vehicles after life cycle testing, and doing autopsies of the root cause, and he said that platform never has an issue with the head gaskets. I gave him the symptoms and he said the radiator was plugged with the brown goo from the use of tap water and the Dextron coolant, which is a known issue. I also told him no coolant was found in the oil, which bolstered the diagnosis of just a bad radiator.

    The mechanic was supposed to get right to work on the vehicle so the 18 year old could visit his grandparents 200 miles away, and he did not. He instead called his mother up at 7:45 am, woke her up, and asked if she thought he should do the $3500 job instead, as he was sure of his diagnosis. She told him exactly what I told her, which is to do what was asked.

    I got to the shop to pick up the van, and asked which cylinder was blown through on the head gasket according to them. They did not know. I asked why. The service writer said they did a pressure test, and could not tell where the leak was, just that one existed. I asked him how he knew which bank was to be removed and repaired, and he said he did not know which one was broken. They were going to do both sides, and worse yet, they were going to have the heads milled down to make sure they were flat.

    All of that is a very lazy diagnosis, and a mechanic trying to make money off a young man who he thought would pay the bill, as his mother has had significant work completed there, and thought this was an easy buck. You never do both gaskets just to do them. Removing a head that has been in place for 14 years can damage it from simply unbolting it, and you don't fix what is not broken. Not to mention, if you don't verify the diagnosis with another method, like pulling plugs and looking for dried coolant or fouling, a leak can exist anywhere, not just the head gasket.

    Now why did I not do this myself if I'm so smart? Well, I have 5 herniated disks in my back, and the work would make me unable to do my job, and take care of my family. I had already changed the thermostat and the temp sensor to rule them out as possible issues because it only costs $30 in parts, and can be replaced easily.

    But to do such a poor job in diagnosis, charge an outlandish price, and be rude to a customer who has an expert opinion beyond his experience from the manufacturer's diagnosis facility is arrogant, or predatory. I have the radiator, and the van is running cool as a cucumber, plus this kid has $2500 dollars more than he would have if he had not had me to help him along. He is off to college next year, and our country has made that as unaffordable as health insurance due to the socialist policies of our legislators, but he has a little more savings to help the debt he will accrue just to get a decent job.

    - Eric R.
  • A
    I was extremely happy. They are a good company and a good dealership. They take care of seniors and those that may be handicap. They had a nice waiting room with coffee, tea, and fruit and also washed our car as a courtesy. They are very good and nice people and very accommodating. It was a pleasure to do business with them. I found them to be reasonable and honest, and they do great work. My wife and I are are very happy with them. You couldn't ask for a better dealership.
    - Ed J.
  • F
    Transmissions Unlimited, Inc.
    I was quoted $2,800 for the trans to be rebuilt ($1,000 more than the first shop I took it too!). With the car only being worth about $2,000 (blue book), I researched other options. Online I found that Saturns are commonly know to have problems with solenoids. With a $30 voltmeter and about 30 mins, I found that only one solenoid was bad. I bought a brand new solenoid from Gordon's Automotive (who were aware of Saturn solenoids. For 2-3 hrs working in my street I replaced the solenoid and the car drives perfect! This shop should have known the correct way to diagnose this problem(especially being a transmission shop; it's their specialty!). If I were a lesser mechanically inclined person I would have either junked a perfectly good car, or spent way too much, and allowed the mechanic to take advantage of me.
    - Jeremy C.
  • A
    Maaco Auto Painting & Body Repair - Shelby
    They quoted me $900 to do the work and that's exactly how much it was. To be honest I didn't expect a great job but when I picked up my car I was absolutely amazed! It looked like a brand new car. Amazing job.
    - terry l.
  • A
    Belle Tire
    They were very sure of the problems, didn't surprise me with anything new. They kept in close contact with me by phone to give me updates on my car. The price was very reasonable and the job was done in one day.
    - terry l.
  • A
    Firestone Complete Auto Care Store
    Faced with 2 tires showing steel braids and a front end that ruined those tires they gave me a fair price to repair the front and the best price we could find on 2 new tires. I would definitly trust them to diagnose my tire/front end problems again. They put my car on the hoist and showed me (beyond the shadow of a doubt) what was wrong with my car and what was the minimum to make it safe.
    - roger m.
  • A
    Wetmore's Inc
    I have used Wetmore's several times for my tire needs.  I find the employees to be very straight forward and honest with me.  And I think their prices are very fair.  
    Some further details on my last visit to Wetmore's was due to a nail puncture in the side of my tire.  The technician initially examined the puncture to see if could be patched, but due to being in the sidewall of the tire it could not be fixed.  The technician then went over the options I had for a replacement tire.  He did not try to sell me on getting all 4 tires replaced because he explained the treads on the remaining three were still in good shape and would last for several more years.  Therefore he suggested just replacing the one tire that was punctured.  He showed me several options ranging from the low, mid and high performance tires.  Because this was a temporary tire I opted for the lowest priced tire.  The tire and labor came out to $40 which I thought was a very fair price.
    The location itself is very dated, but I think it lends itself well to the the old school straight forward attitude of the place.  Will be back.
    - Michael K.
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Auto Repair Shops in Sterling Heights

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