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Excavating reviews in South Lyon

  • F
    People, You really need to read this to understand this contractor!!!

    Firstly, the grasses were relocated in front of a gate. Really? In front of a gate? I had to move them again myself, so that was a waste of $45.  Secondly, I requested topsoil be added to a bed to ensure new Service Berry wouldn't sit in a bowl. Topsoil was never added but the charge for it appeared on the bill. Service Berry now sits in a bowl. Really? Now for the best part. We were told by Rob to visit the nursery and request John Milarch (owner) to tag our trees with us. That actually went well. We tagged two beautiful Arbs and one Service Berry. On the day of installation Rob brought NOTHING we tagged with a whole lot of excuses. One of the arbs looked so awful I questioned his selection because I remembered this particular one at the nursery. Rob assured me he would "turn it" so that it looked great in the yard. Well, it doesn't look great at all. It's been dropping foliage since the install date and now a year later it's an absolute eye sore. I've given Rob months to respond and replace this single arb that is under warranty. He would not returned any of my calls, texts, or a letter sent with pictures. He finally put his assistant on my issue where by a 7 ft arb was installed as the replacement. A 7ft arb is about $283 less than the 10ft arb we paid for. So here we are, without any leverage except small claims court and what a pain that will be over a $800 bush. Fifteen years ago we had $18,000 worth of landscaping installed around the pool by another contractor without one single issue. That contractor moved down South otherwise we would have used him again. We are very easy homeowners to work with and don't nit pick the small stuff so when I say stay clear of Rob Davis I really really really mean it. He blows a LOT of smoke with NO FOLLOW THRU. Absolutely the most horrendous experience by a contract ever. I have noticed his AngiesList rating fall since last year. That should be proof enough to other subscribers to stay clear. Actually, he shouldn't even be allowed on AngiesList. A total disgrace to the landscaping trade.
    - cindy c.
  • A
    We called three different companies listed in Angie's List to set up appointments for someone to come out, look at the job, and give us an estimate. West Oaks is the only company that called back within a timely manner. The owner came out, looked at the job, and said he would have his office manager send a bid via email the following Monday, which she did. We called the company to let them know we accepted their bid and to set up a date to start the work. They were unable to start the work on the original start date due to weather. Once the weather cleared, West Oaks started the work and finished it as promised. The owner came out several times to check on the job and the workers completed the job in a very professional manner. The work that was done actually exceeded our expectations. The owner had the workers grade our drive and had a load of gravel brought in and put down at no extra charge to us due to the amount of dirt that was dropped in the drive while transporting it to the backyard. We will definitely use West Oaks Landscaping again.
    - Sheila W.
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Excavators in South Lyon

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